Halfords Autocentres Reviews 

I never normally leave bad reviews, but I feel I have to in this case... Halfords swapped my old wheels for alloys I'd just had refurbished and fitted them with tyres. In doing so, they chipped the wheel finish on 3 out of 4 of the new wheels, even completely taking the powder coating off on at least one wheel, so now the bare metal is exposed.

It's been over a month now, and in that time I've experienced some of the worst customer service in my life.

After the first chat assistant didn't even pass my case along, I eventually got someone to help. However, they required me to attend an appointment at one of their garages to assess the damage. As I'm about half an hour from the nearest Halfords garage, this was not ideal, but I went anyway to get the issue resolved.

There, the staff member we spoke to was very defensive and essentially accused us of lying, saying that the wheels weren't powder-coated (they definitely are). After making him check the wheels again, he concluded that we were telling the truth and he changed his tune. However, we were already very stressed and upset at this point, and the appointment was not a nice or supportive experience.

After this, we were told we'd hear back from someone else, and likely they would arrange to have the damage fixed. Fast forward two days, and I received an email saying that "Unfortunately, you did not attend this appointment, so we have not been given the opportunity to inspect the wheels ourselves." and essentially shut down the case.

Since then, I've spoken to them via email and over the phone but have got no closer to a resolution. I keep being passed between different staff members (about 5 at this point), and none of them seem to have communicated with each other, so I keep having to re-explain things.

Finally, today I've had an update (from someone else again) repeating a misunderstanding and saying they didn't cause the damage. Well, I have photos of the wheels in the back of my car just before I dropped off the keys in perfect condition. Yet, when I picked the car up, the wheels were damaged. So tell me how else the damage could have happened?? Somehow, even with photographic evidence, they're still trying to shirk the blame!

I went out of my way to book with Halfords because I thought they were a leading, trusted company, so I'm very shocked at the level of service and customer care I've received. I will not be using Halfords again and would not recommend them to anyone. If you do have an appointment with them, take before-and-after photos just in case! Though be warned, they may still try to fob you off anyway.

**AVOID HALFORDS LIARS**
Booked to have 4 tyres fitted and paid extra for a fitting time slot. Arrived on the day at the paid for time slot, just to be told they can't do it and don't have the tyres.
Two days later they called to say they have the tyres and assured me they would fit them straight away if i went there. I was 10 mins away so went straight there (arrived 12.45pm), Told them i had an urgent appointment at 2pm. They said no problem and took the car straight in. An HOUR later I'm still waiting, they kept pretending someone was doing it. which was a LIE as I could see into the workshop and nothing was going on. ANOTHER HOUR later at 3pm they finally fitted the tyres. **HALFORDS BLATANTLY LIE** to customers. BEWARE..

Top team at the Nuneaton branch. My wife & i have been customers for years & will continue to be. We trust them & have full confidence in their abilities, MOT's, Services & repairs are no problem to them. Although Halfords can be a bit pricey, they will always have my loyalty.

Prompt, reliable & courteous service. Very local and affordable.

Great staff

Absolutely disgusted with the incompetence of the harlow hub who were supposed to send an engineer out to perform a service on my car - of which I paid an extra £5 for the privilege of a specific time. Completely screwed up the appointment - no communication and incompetence when trying to resolve the situation. Rebooked me for another day and didn’t turn up then either. Will never use Halfords again. Harlow hub completely useless. Totally unimpressed

Maidstone centre MOT was fast and efficient and results and cost explained fully to me. Staff were brilliant. Would have given five stars if the work to fix issues such as a tyre change could have been done on the same day or car left overnight. However I was booked in quickly that same week to fix the issues with very helpful friendly staff.

After 10 years of going to various branches of Halfords Auto Centres as my job took me around the country, yesterday was no different. The annual MoT test and service were carried out with the usual speed and courtesy.
The service guidebook recommended that the spark plugs should be replaced at this mileage (which I was happy to do) but the technician checked my history and reminded my that they were changed for an unrelated reason two years ago - this saved me £80 +.

Prompt effective service through out my visit

The guys at the Westwood Cross Garage Services branch were friendly , efficient and honest - they didn’t try and get me to unnecessarily renew anything. This means I will be going back and telling others - like now!

I have mainly used Halfords for MOT and tyre checks and new tyres. Easy to book and recently had a Service there and was kept informed at all times.

Booked my car in for mot 5 weeks ago only to get a phone call today saying they have double booked and had to cancel my car, not happy because now I have to find another garage at short notice which means my mot will run out before I can get booked in anywhere and hope I can get a lift to and from work, plus I booked a day off work to do this very inconvenient and short notice, had lots of messages for me to reply to confirm i was still going to which I replied yes every time, definitely will not use these again

York Road Leeds
Shambolick shameful gaslighting.

Full service Saturday AM.

Couldn't give me a vehicle report as their IT had frozen, failed to tell me my battery is a "major area of concern that needs addressing immediately". That came from Halfords in writing.

Saturday late PM I get home to see the report above.

Sunday 3 hours online chat with Halfords customer services, asking for a mobile fitter to come to me with a battery. The best they could do is, get someone to phone me within 7 days (which actually took 8 days). Also gave me a phone number for customer services which is open on sunday, ummmm not it isn't, it's closed.

Booked a battery with KwikFit paid up front.

Monday AM Peter the branch manager phoned and apologised, offered a discount battery. Too late. I already bought one. Peter agreed I need to pursue head office for a partial refund.

Several emails later including an email apology that I was not told about urgent repairs. Halfords got a bit shit*y and emailed to say the advice was for the battery to be addressed in colder weather and is not urgent and the car is roadworthy. Funny that, their email stated "major areas of comcern that need addressing immediately". So, which is it??!! They also failed to tell me my puncture repair kit had expired.

Final insult... they then backtracked in an email and said they told me about the faults in their autocentre when I collected the car. Hmmmmm so i picked up my car, drove it all afternoon with no tyre repair kit and a stop start battery that could fail. Then spent 3 hours on Sunday begging for their help. As if! Gaslighting at it's best.

I tried to go to the ombudsman but quelle surprese.... Halfords do not have any independent arbitration memberships. Aka "we can and will do what we want, what are you gunna do about it".

Absolutely avoid.

Outstanding service at Oldbury Halfords never had a problem

Andrew the Manager was great, the best

A seamless booking and fitting experience end-to-end

Halfords in Witney performed my MOT.
All on time with appointment and great service on the desk.

Very trustworthy garage always had a great experience which isn’t always the case for women I’d highly recommend.