Halfords Autocentres Reviews 

The Havant Halfords Autocentre was where my car was serviced. I was kept fully informed and as there was additional work required they were able to complete everything and ensured I knew the additional costs involved. The staff were helpful and courteous.

Very helpful and friendly staff and great quality of workmanship so quick and professional

All members of staff at Halfords , were very courteous, friendly, .
Made the customers feel at ease, and informed the customer when required, exceptional team of people who care about their customers.
Jane Littler...

Prompt and efficient service. Helpful Staff.

Friendly staff. Kept well informed. Never try to sell and give realistic honest advice when asked.

Never used Halfords before but would certainly recommend them to anybody. thank you to the great staff at Crystal Peaks.

Despite being short staffed and very apologetic, staff still seemed to give above and beyond service. Highly recommend these lads.

Simple and clear process booking my car in for an MOT on a date and time that suited me. Staff were friendly and courteous and ensured I was kept up to date with the progress on my car.

I can only comment on what I experienced being the first time using this MOT service for my wife’s Mini and albeit the MOT failed due to a dangerous defect on a Tyre which I got replaced and the retest a few days which then passed later today was very efficient and friendly service! A1 service received!

Used the Darlington branch for mot and service. Go there every time for last 20 odd years. Always friendly helpful service. Anthony and Peter always keep you up to date on transaction. You know your going to get good service and not get ripped off.

Really great service from start to finish. I booked my car in for its MOT and everything was super efficient. The staff were friendly and provided excellent customer service, and the whole thing was completed in under an hour. Really impressed with how quick and easy the experience was — and the fact my car passed was an added bonus! 😂 Would definitely recommend.

From dropping my car off to picking my car up the staff at reception where first class explaining what would happen to how long it would take. Also the repairs that where done were first class. Super friendly staff

Good customer services experienced at Maidtone Autocentre.

Thank you Emily mostly and Rob(definitely cherry) for your brilliant customer service provided to me today. Emily definitely knows her merchandise and how to listen to a customers needs.
Thank you both a perfect shopping experience 👏

Would 100% avoid. Literally go anywhere else. I booked my MOT and service a week ahead, only because I was told on the phone they could fix my in-car display and would source the part locally. When I arrived, they said they don't offer that there. Their own invoice notes I was told they wouldn’t do it, and that it's a main dealer job. Staff told me phone bookings promise things the centre doesn't do - the man at reception literally said “this happens all the time” so it's a known problem they haven't fixed.

Very disappointed with Halfords – poor service and unprofessional complaint handling

I am extremely disappointed with the standard of service I received from Halfords and, in particular, the way my subsequent concerns have been handled.

After the service, my vehicle subsequently developed a misfire and the spark plugs were found to have failed. The spark plugs were then replaced by the AA.

I was also concerned about a fuel additive that had been added during the service. Halfords has stated that there is no evidence that the additive caused or contributed to the spark-plug failure. However, I do not believe they have properly investigated this possibility.

There is published technical information from spark-plug manufacturers showing that fuel additives can cause deposits/fouling on spark plugs and that this can result in misfires. NGK specifically notes that some fuel additives can cause spark-plug deposits capable of leading to misfires. BERU/Federal-Mogul also identifies fuel-additive deposits as a potential cause of misfire and states that additives should be compatible with the vehicle manufacturer's ignition and emissions systems and used in the correct proportion.

This does not prove that the additive used on my vehicle definitely caused the failure, but it clearly demonstrates that the possibility cannot simply be dismissed without properly considering the particular product used, the quantity added, its compatibility with my vehicle and the condition of the failed spark plugs.

There were also several other issues that Halfords have not properly addressed:

Fuel additive: I have concerns about why it was added, whether it was appropriate for my vehicle, whether it was authorised and whether the correct quantity was used.

Coolant: My concern that the coolant was not topped up has not been properly addressed.

Delayed response: There was an unacceptable delay in responding to my concerns.

Bumper damage: Damage occurred to my bumper while the vehicle was at the workshop. Although Halfords subsequently arranged for it to be repaired, they described this as a "goodwill" gesture. I do not believe repairing damage that occurred while my vehicle was in their care should be presented in that way.

Overall quality of service: My complaint concerns the overall standard and quality of the service, not simply whether Halfords can conclusively prove that the fuel additive caused the subsequent fault.

I asked Halfords to address these issues individually and provide the evidence supporting their conclusions. Instead, I have been told that there will be "no further correspondence" regarding the matter.

The way this complaint has been handled has been particularly disappointing and, in my experience, unprofessional.

Based on my experience, I would personally avoid using Halfords for servicing and would think very carefully before trusting them with my vehicle.

Customers should carefully check what work and products have been carried out on their vehicle and raise any concerns promptly.

This review reflects my personal experience and the way my complaint has been handled.

There were more than one person involved for the entire process(MOT & Major service), but I only got to know the name of the person who handled with everything from start to finish and his name is Marco who is the Centre Manager at Coral Park, Cambridge. Every step was fulfilled meticulously.

staff explained and offered to book appoint and order parts.

I've used this branch several times over the past few years and each time I find professional, courteous and friendly service. Well done.

Good customer service. Staff were friendly and good communucation. Sent me an Email and called me when my car was ready to collect, so I didn't have to contact them to find out when my car was ready.