Thank you Hays for finding me my desired holiday yet again, the diligence involved in finding me this holiday I would rate as five star treatment on the part of Hays. I will always use Hays as I know... See more
Location
Switch locationHigh Street West, Gilbridge House, SR1 3LH Sunderland, England, GB
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I had a fantastic experience booking my holiday through Hays Travel. The lady who helped me was super friendly, professional and attentive throughout the whole process. She took the time to understa... See more
Company replied
I was made very comfortable throughout the process off booking my holiday for me & my wife. I like too give a special shout out to the lady who dealt with our booking. I was recommended to use Haye... See more
Company replied
Joanne was fantastic and very professional in sorting a very stressful time for myself. She talked me through everything I was wanting and more. Definitely 5 stars will definitely be using Hays trave... See more
Company replied
Company details
- #21 of 207 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
High Street West, Gilbridge House, SR1 3LH, Sunderland, England, United Kingdom
- 0800 412 5368
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Claire was fast and efficient and very…
Claire was fast and efficient and very well priced!
1 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Booking was a doddle
Booking was a doddle, and Nadine was super friendly, professional and helpful
29 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Staff in Driffield shop are always on…
Staff in Driffield shop are always on hand and find me exactly what holiday I want
22 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Excellent service used many times
Excellent service used many times, Angela always manages to put together a great holiday for us and goes over and above to help. Would recommend.
26 August 2026
Nadine was very helpful in helping book…
Nadine was very helpful in helping book our holiday
28 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Booked through Facebook and Sam was…
Booked through Facebook and Sam was amazing, very easy to do it, was all booked and completed within half and hour, fantastic service whether it’s online or in store
28 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Christina was very helpful and patient…
Christina was very helpful and patient and took the time to explain the options available to me. In the end I got the holiday I was hoping for.
27 August 2026
Samantha Elliot looked after us so well…
Samantha Elliot looked after us so well and explained everything very clearly. She is very good at her job and a credit to Hays Travel.
28 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
The lady that dealt with my query was…
The lady that dealt with my query was helpful from start to finish
27 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Very happy …
A lovely lady named Nadine was very helpful very patient with all the questions we had to ask Ann And she found the best deal for us. We are very pleased. We have even recommended the same cruise to a friend. Hopefully they will be in touch with you soon to book as well.
26 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Very happy with my experience
Very happy with my experience, holiday was an excellent price and Nadine even got an extra £100 off!
26 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Samantha Elliot
Samantha Elliot, The best ever she was so helpful, bless her so thankful to her and going above and beyond - people like Sam is why we keep coming back to Hays Travel :)
24 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Naomi W .
Naomi W .
Very friendly, efficient service all round. Found a fantastic holiday for us everything included and more.
Went above and beyond for us.
15 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Just simply brilliant the service agent…
Just simply brilliant the service agent did everything she could to make things work well I will be back
21 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Derek took time and explained our…
Derek took time and explained our options and helped find us the perfect holiday
22 August 2026
Listened to my brief and put together a…
Listened to my brief and put together a fabulous trip and answered all my questions. Samuel Robson was great, very knowledgeable and professional, will definitely use for my next trip!
15 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
Easy in every way
30 July 2026
Good quality advice from Urmila and…
Good quality advice from Urmila and good price too
20 August 2026
Reply from Hays Travel - 1 Direct Booking Centre
Good Morning , Thank you for your Fabulous review ! We hope you have a Fabulous Holiday.08000983584- Thanks Sophie
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