We were given plenty of hotel options for our preferred holiday location. Airport hotel and parking also booked by Hays- very convenient. Friendly staff at Hays -always willing to help. Emails and pap... See more
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See what reviewers are saying
Very friendly and professional member of staff and answered all our queries, when booking our cruise. Great to be able to book at are local Hays Travel agent.
A first class service, Michelle clearly understood our requirements for a tailor made holiday in Annecy, sourcing flights transfers and hotel. Responding promptly to questions raised when reviewing... See more
Company replied
Michelle was really helpful and made booking the holiday really easy. She was really knowledgeable and advised us about things we hadn’t even considered. This is the 2nd holiday I have booked with her... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom
- 01335656015
4.9
Excellent
864 reviews
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A Team
The team listened to what we wanted and found us numerous options. They were friendly and supported what we were looking for. They enabled us to think outside the box and consider places we hadn’t thought of.
4 March 2026
Reply from Hays Travel - Ashbourne
We appreciate your feedback and are so glad we could assist you in finding numerous options that suited your preferences and helped you consider new destinations.
Kind regards Charlotte
marvellous
26 February 2026
Reply from Hays Travel - Ashbourne
Thank you for your feedback and thank you for booking with us again. Kind regards Joanne
Outstanding service
Outstanding service
Hays in Ashbourne & particularly Charlotte understood what we wanted regarding our holidays.. we wouldn't hesitate to recommend.
1 March 2026
Reply from Hays Travel - Ashbourne
We're happy to hear that you received outstanding service and that we understood your holiday requirements. Thank you for your recommendation; we appreciate your feedback.
Kind regards Charlotte
Reply from Hays Travel - Ashbourne
Thank you for your kind review, always a pleasure booking your holiday! Kind Regards, Elise.
Reply from Hays Travel - Ashbourne
Thank you for your kind review! We hope you have a lovely time away, always a pleasure to see you both! Kind Regards, Elise.
Michelle was very professional and…
Michelle was very professional and friendly and helped us with all aspects of booking our cruise.
4 March 2026
Reply from Hays Travel - Ashbourne
Thank you for your 5 star review and booking again with me. Thanks Michelle
Excellent as always.
Thank you Michelle for sending the itinerary of the Panama Canal cruise we booked for next year, with flights, hotel and transfers to be arranged through you.
22 February 2026
Reply from Hays Travel - Ashbourne
Thank you so much for booking with me again and glad we now have your flights and hotel sorted for your cruise. Thank you Michelle
Helpful and friendly staff
1 March 2026
Reply from Hays Travel - Ashbourne
Thank you very much for the 5* review and thank you for continuing to support us. Kind regards Charlotte
Holiday insurance
We booked holiday insurance, the travel assistant, Charlotte, was so knowledgeable about the product and had brilliant communication skills making it so easy to deal with the company for our medical screening.
28 February 2026
Reply from Hays Travel - Ashbourne
barry,
We appreciate you taking the time to leave us such a wonderful review. We're so glad that our team was able to provide you with a great experience and make the process easy.
ashbourne, Hays Travel
Absolutely brilliant
These ladies are great. Nothing is too much trouble-even on the most complicated itinerary. They all seem to radiate enthusiasm for the job - and are more than happy to pool their expertise. We are equally happy to be repeat customers.
17 February 2026
Reply from Hays Travel - Ashbourne
I appreciate you taking the time to leave us such a wonderful review! Its always a pleasure to see you both. Kind regards Charlotte
Joanne the travel advisor is so…
Joanne the travel advisor is so knowledgeable and patient. We always get great service. Nothing is too much trouble.
24 February 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback and thank you for booking your holidays with me. It's always nice to see you both when you come into store. Kind regards Joanne
Brilliant staff all ways got a smile on…
Brilliant staff all ways got a smile on there faces very knowledgeable an d very good at there job it's a pleasure going in the shop 🏁🏁🏁🏆🏆🏆
22 February 2026
Reply from Hays Travel - Ashbourne
I appreciate your wonderful review. Thank you for taking the time to share and your continued support. Thanks Michelle
Excellent service
Excellent service . Michelle was great , very patient. She had found us a lovely holiday . Thank you .
21 February 2026
Reply from Hays Travel - Ashbourne
Thank you for your great review and booking with me. Enjoyed putting this holiday together and I'm sure you'll have a great time. Thanks Michelle
Good efficient friendly service.
17 February 2026
Reply from Hays Travel - Ashbourne
Thanks so much for the 5* review. It was lovely to have you in store. Thanks again for booking. Kind regards Becky
Professional & 5 star service
As always a fast , professional and personal service from Joanne.
18 February 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback and thank you for booking with me again. Your continued support is very much appreciated. Kind regards Joanne
Expert service and knowledge of holiday locations
We received a warm welcome by Joanne when entered the office. We received expert advice and recommendations and were in no way rushed to make a decision. The service was excellent.
17 February 2026
Reply from Hays Travel - Ashbourne
Thank you so much for your lovely feedback. I enjoyed chatting with you both when you were in store and thank you for booking with me. Kind regards Joanne
Reply from Hays Travel - Ashbourne
Thank you for your 5* review. We appreciate you booking with us again. Kind regards, Becky
Always excellent!
6 February 2026
Reply from Hays Travel - Ashbourne
Thank you so much for the 5* review. Its always a pleasure to book your holidays. Thank you for your continued support. Kind regards Charlotte
Good experience
Very helpful and understanding assistant who found us the holiday we wanted.
13 February 2026
Reply from Hays Travel - Ashbourne
Thank you for taking the time to leave a lovely review. It was really nice to meet you and chat. I'm glad we found the right holiday for you both! Enjoy your trip. Kind regards Rebecca
Friendly helpful service from all the team…
Friendly helpful service from all the consultants that work there.
Very knowledgeable
10 February 2026
Reply from Hays Travel - Ashbourne
Thank you for your lovely feedback and thank you for booking with us again. Kind regards Joanne
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