Hays Travel - Ashbourne Reviews 

864
TrustScore 5 out of 5

4.9

9 Horse & Jockey Yard, St. John's Street, DE6 1GH Ashbourne, GB


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Rated 5 out of 5 stars

We were given plenty of hotel options for our preferred holiday location. Airport hotel and parking also booked by Hays- very convenient. Friendly staff at Hays -always willing to help. Emails and pap... See more

Company replied

Rated 5 out of 5 stars

Very friendly and professional member of staff and answered all our queries, when booking our cruise. Great to be able to book at are local Hays Travel agent.

Company replied

Rated 5 out of 5 stars

A first class service, Michelle clearly understood our requirements for a tailor made holiday in Annecy, sourcing flights transfers and hotel. Responding promptly to questions raised when reviewing... See more

Company replied

Rated 5 out of 5 stars

Michelle was really helpful and made booking the holiday really easy. She was really knowledgeable and advised us about things we hadn’t even considered. This is the 2nd holiday I have booked with her... See more

Company replied


Company details

  1. #21 of 206 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 53 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 9 Horse & Jockey Yard, St. John's Street, DE6 1GH, Ashbourne, United Kingdom

  • 01335656015

4.9

Excellent

TrustScore 5 out of 5

864 reviews

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4.9

All reviews

(864)

125,952 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic as usual

Fantastic as usual , always goes above and beyond. Thanks again

15 January 2026
Hays Travel - Ashbourne logo

Reply from Hays Travel - Ashbourne

I appreciate your continued patronage and are so happy to hear that I consistently meet your expectations. Thank you again. Thanks Michelle

Rated 5 out of 5 stars

Such a great service

Such a great service, always friendly, helpful & knowledgeable

12 January 2026
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Reply from Hays Travel - Ashbourne

Thank you for your lovely feedback and thank you for booking with us again. Kind regards Joanne

Rated 5 out of 5 stars

A Warm Welcome Guaranteed at Hays Travel, Ashbourne.

As always, Joanne was welcoming,friendly and extremely helpful. Her knowledge and efficiency made the whole process effortless. Everything (including the parking) was handled smoothly and Joanne's useful advice made planning the holiday easy and stress free.
Highly recommended :)

11 January 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your lovely feedback and your kind words. It's always nice to see you both. Kind regards Joanne

Rated 5 out of 5 stars

Helpful and friendly staff

The staff are so helpful and friendly, and knowledgeable.

3 January 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your 5* review and for your continued support. Kind Regards Charlotte

Rated 5 out of 5 stars

Experience in Hayes travels always…fantastic

Experience in Hayes travels always fantastic.they seem to know exactly what we want from our holiday ⭐️⭐️⭐️⭐️⭐️

4 January 2026
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Reply from Hays Travel - Ashbourne

I appreciate your fantastic feedback. I am happy to hear that we consistently meet your holiday expectations. Thank you for your continued trust in us. Thanks again Michelle

Rated 5 out of 5 stars

Totally satified

It took us a while to settle on our choice of trip and secure exactly what we wanted. We are grateful to the team for staying with us and helping to pull together a trip that we are very much looking forward to.

4 January 2026
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Reply from Hays Travel - Ashbourne

Thank you choosing us. I'm grateful for your patience, and I hope you have a wonderful time. Thanks Michelle

Rated 5 out of 5 stars

Excellent service provided

Your travel advisor was polite, professional and knowledgeable. We were looking to visit Lanzerote and her knowledge of that resort helped us to decide on our hotel. I apologise I’ve forgotten your name. You are a credit to Hays 😎

4 January 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for taking the time to leave a lovely review. Your kind words are greatly appreciated. It was lovely to chat and get your next holiday booked. Kind regards Becky

Rated 5 out of 5 stars

Superb level of customer focus and…

Superb level of customer focus and meeting our requirement.
Joanne went well above and beyond our expectations in ensuring that we chose the right product for our needs and gave generously of her time in assisting us with evisa applications for a trip to India.

3 January 2026
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Reply from Hays Travel - Ashbourne

Thank you so much for your kind words and your lovely feedback. It was nice to meet you both and thank you for booking with me. I'm sure you're going to have a fantastic cruise for your special anniversary. Kind regards Joanne

Rated 5 out of 5 stars

Very informative lady

Very informative lady. Michelle
Very well organised , explains the whole procedure , and gets the job done efficiently.

30 December 2025
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Reply from Hays Travel - Ashbourne

We're happy to hear that the procedure was well-explained and efficient. We appreciate you taking the time to share your positive experience with us! Thank you for booking with me. Thanks Michelle

Rated 5 out of 5 stars

Joanne was very knowledgeable and…

Joanne was very knowledgeable and helpful. An excellent service overall .

30 December 2025
Hays Travel - Ashbourne logo

Reply from Hays Travel - Ashbourne

Thank you for booking your holiday with us, we appreciate your kind words and are so glad that you found our service excellent. Kind regards Joanne

Rated 5 out of 5 stars

A very efficient service and a positive experience.

Rebecca was very helpful and took into account all our requests. She was efficient, knowledgeable and went out of her way to get us all the necessary information.

28 December 2025
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Reply from Hays Travel - Ashbourne

Thank you for taking the time to leave a positive review. Your kind comments are greatly appreciated. I hope you have a wonderful holiday! Kind regards Rebecca

Rated 5 out of 5 stars

I say the same thing everytime I book…

I say the same thing everytime I book with Hays. Cannot fault them. Always patient and helpful. Friendly staff who always go the extra mile

21 December 2025
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Reply from Hays Travel - Ashbourne

We appreciate your continued bookings with us. We are so happy to hear that our team provides patient, helpful, and friendly service, going the extra mile for you. Merry Christmas, Thanks Michelle

Rated 5 out of 5 stars

Extremely helpful and friendly!

Elise was extremely helpful and efficient, including phoning the travel company to clear up a couple of queries. She was also friendly and cheerful. We could have booked directly with the company, but value the high street presence of a travel agent and want to support them.

15 December 2025
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Reply from Hays Travel - Ashbourne

Thank you for booking with us again! It was lovely to see you both, thank you for your very kind words, we all hope you have a fabulous time in India! Kind Regards, Elise.

Rated 5 out of 5 stars

Very pleasant as l never usually use…

Very pleasant as l never usually use travel agents however l will always use them in future as they give you that extra confidence and point out things you can miss yourself

27 November 2025
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Reply from Hays Travel - Ashbourne

Lovely to meet you Graham and thank you so much for the 5* review. Kind regards Charlotte

Rated 5 out of 5 stars

Pleasent experience…

It's always a pleasent experience booking our holidays with the lovely, friendly team in Ashbourne Hays. Michelle dealt with our latest booking for our Christmas break, she was very knowledgeable and informative, paving the way for a stress free jolly holiday. Michelle also gave us some good advice on travel insurance, and we left her with a little task to delve into a search for a trip next year, within no time she dropped us an email with her finds, excellent service. Thank you.

30 November 2025
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Reply from Hays Travel - Ashbourne

Thank you for taking time to complete the feedback and for the lovely review. Wish I was going away for Christmas too. I'm sure you will have a great time. Thanks Michelle

Rated 5 out of 5 stars

Holidays

Ive said this many times there is a great team working in the Ashbourne store.and very helpfull

26 November 2025
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Reply from Hays Travel - Ashbourne

Thank you for your continued support Barb and thank you for booking with us again. Kind regards Joanne

Rated 5 out of 5 stars

Elise was extremely helpful and nothing…

Elise was extremely helpful and nothing was too much trouble for her, would always recommend Hays Travel Ashbourne for your holiday needs.

13 November 2025
Hays Travel - Ashbourne logo

Reply from Hays Travel - Ashbourne

Thank you for your very kind words! I am glad we were able to help with your holiday needs! I hope you have a fabulous time away! Kind Regards, Elise.

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