Saw an add on Facebook, my local branch found the holiday and found it even cheaper than the add. They then gave me quotes on other circumstances for me to compare and I then left to make my decision... See more
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Went in to Hays in Blackburn on my lunch. Steph was extremely helpful, friendly & professional. She obviously knows her job well. Steph was patient whilst i checked if i could get the leave from wor... See more
Manager at Blackburn store, was fantastic found what we was looking for. Having the app is great way to make payments, went back to see about booking for October
The staff in Blackburn were absolutely fantastic helping us sort our dream holiday to Mexico for our 10 year wedding anniversary. They went through everything thoroughly with us. Were super friendly... See more
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
30 King William Street, BB1 7DP, Blackburn, United Kingdom
- 01254366237
4.9
Excellent
619 reviews
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Extortionate cost of holidays. £6000 pp to go Sri Lanka. Ive just done this with a a family of 3 for an entire month for less that 4 all in. Dp you yourselves a favour and cut out the middle man.
Absolutely shocking prices! £6,000+ per person for a trip to Sri Lanka? I’ve just done the exact same holiday with a family of three for an entire month — flights, accommodation, food, transport, and activities — for less than £4,000 all in.
Do yourselves a favour: cut out the middleman and book everything directly. With a bit of research, you’ll save thousands and probably have a far better experience.
Don’t get ripped off — plan it yourself!
6 September 2025
Unprompted review
Reply from Hays Travel - Blackburn
Thank you for sharing your feedback — we completely understand your concerns around pricing, and we genuinely appreciate you taking the time to highlight your experience.
It’s absolutely true that independent travel can be a more cost-effective option, especially for experienced travellers who are comfortable booking everything themselves. For many, this kind of DIY travel offers great flexibility and savings — and it sounds like you had a fantastic trip to Sri Lanka!
That said, our packages are designed to offer more than just flights and accommodation. They typically include:
Fully curated itineraries
Local guides and private transfers
24/7 on-ground support
Travel protection, ABTA and ATOL coverage
Trusted partners, vetted hotels, and unique experiences
For some travellers, especially those short on time or travelling to less familiar destinations, that peace of mind and convenience is worth the added cost.
That said, we always aim to be competitive, and we constantly review our pricing and packages. Your comments are valuable, and we’ll certainly take them on board.
Thanks again for your feedback, and we’re glad to hear you enjoyed Sri Lanka — it’s a beautiful country!
Pat on the back
Once again Hays Blackburn branch made finding a perfect hotel for our holiday to Italy next year a pleasure
This is the second time we have used the Blackburn branch, absolutely down to the staff being so very friendly and knowledgeable, great job once again, we would highly recommend Hays Blackburn to book your next holiday
31 August 2025
Reply from Hays Travel - Blackburn
Thank you for your kind review, We are glad we could help to get your Italy holiday booked! :)
Reply from Hays Travel - Blackburn
Thank you for booking with us! We hope you have a fab holiday! :)
I went to visit my local store in…
I went to visit my local store in Blackburn yesterday afternoon it was relevantly quiet at the time I went to enquire about Nordic cruises for next year and there was three members of staff who were not busy but non acted like they wanted to help and when finally someone did help me it was like they just wanted me in and out as soon as possible very poor service
28 August 2025
Unprompted review
Reply from Hays Travel - Blackburn
Thank you for taking the time to share your feedback. I’m very sorry to hear about your recent experience in your local Blackburn store I’m the manager and, The level of service you described is not what I expect from my team, and I completely understand your disappointment.
We pride ourselves on offering friendly, helpful, and knowledgeable service, and it’s clear we fell short on this occasion. I will be addressing this with the team to ensure it doesn’t happen again.
If you are still interested in information about Nordic cruises, I would love the opportunity to make this right and personally assist you. Please feel free to contact me directly at the store, and I’ll ensure you receive the time and care you deserve when planning your holiday.
lovley manager
we spoke to the manager of this store, it was the first time meeting her as we have just moved here, we had already booked a holiday through Hays but we needed insurance, she was so helpful and lovely, we was told when our paperwork came through to take it in and she will book us in and everything for us. really lovely and helpful.
22 August 2025
Reply from Hays Travel - Blackburn
Thank you Patricia it was an absolute pleasure to meet you and if you need anything you know where we are
Steph at Blackburn…
Steph at Blackburn always makes sure that we have everything we need for our holiday. She is well informed and has great personal skills.
27 August 2025
Reply from Hays Travel - Blackburn
Thank you for taking the time to review and thank you for your kind words
Owen was very welcoming, very professional and really helpful to organise our holiday, very informative, thanks Owen keep up the good work.
Owen was very welcoming, very informative, keep up the good work and keep smiling 😃.
24 August 2025
Reply from Hays Travel - Blackburn
Thank you he will love this review thanks again
The young lad owen went above and beyond
25 August 2025
Reply from Hays Travel - Blackburn
Thank you for your review, we are so pleased we could help get your holiday booked!:)
Friendly and professional …
Owen was very friendly and professional. The only downside was that you didn’t match the online price.
15 August 2025
Reply from Hays Travel - Blackburn
Thank you for your kind words, We will be here to check you in, speak to you in person and give you the best rates in town for currency! Thanks for booking with Hays Travel Blackburn
We were served by Owen who was very…
We were served atHays Travel Blackburn by Owen who was very helpfull. Phoning the coach company to help us with the questions we had,as we had never done a coach tour before.He was very pleasant A credit to Hays Travel .
17 August 2025
Reply from Hays Travel - Blackburn
Thank you for your lovely review, We will pass this onto Owen who will be delighted with this! Have the best time! :)
Helpful …
Very helpful assistant who was polite and friendly. Looked at options for best price for us.
8 August 2025
Reply from Hays Travel - Blackburn
Thank you for your review, we are glad we could get you booked! Have a fab time! :)
Booking Alaskan Cruise
Laura with whom I was served by was very knowledgeable and very friendly. She made me very welcome and talked me through the booking. Nothing was too much trouble for her
8 August 2025
Reply from Hays Travel - Blackburn
Thank you for your kind review, We are so glad Laura could help book your Alaskan Cruise! If you need anything at all, you know where we are! Thanks Team Blackburn.
Reply from Hays Travel - Blackburn
Thank you for your kind review! We hope you enjoy your cruise :)
A great experience
Owen was great he really knew what he was talking about, friendly and very helpful
9 August 2025
Reply from Hays Travel - Blackburn
Thank you for your lovely review! we hope you have a lovely holiday! :)
Great service again from Hays Blackburn
Jill was very helpful and managed to assist our travel changes and offered additional add ons at a great price
9 August 2025
Reply from Hays Travel - Blackburn
Thank you for your find review, we are so glad you could get your holiday booked! Have a lovely time!
Reply from Hays Travel - Blackburn
Thank you for your kind review Mr Buchanan! :)
Excellent customer service.
28 July 2025
Reply from Hays Travel - Blackburn
Thank you for your kind review!
As always great friendly advice and…
As always great friendly advice and help. very knowledgeable, we are always confident our holiday will be just right.
3 August 2025
Reply from Hays Travel - Blackburn
Thank you for your kind review! We hope you have a lovely holiday! :)
Didn't get the holiday we wanted but…
Didn't get the holiday we wanted but got fixed up with one I'm sure we'll enjoy.
2 August 2025
Reply from Hays Travel - Blackburn
Thank you David for your review, It's a shame we couldn't;t get availability on the holiday you wanted but glad we could get you all booked on another holiday.
Laura was so nice to us and Owen help…
Laura was so nice to us and Owen help us so much to make show we got evething right with our holiday thank you so much to the both of you we defo will book again with hays
31 July 2025
Reply from Hays Travel - Blackburn
Thank you so much for your review, We are glad Laura and Owen could help, If you need anything else you know where we are! :)
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