Laura at the Braehead store was very friendly and helpful from start to finish. She was able to answer any questions we may have had regarding our booking. We will definitely be returning to this sto... See more
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See what reviewers are saying
We came here after going to a local travel agent whos customer service was shocking. We dealt with Laura and honestly couldnt have asked for better. We felt like she listened to us and what we w... See more
Went into Hays Braehead looking for a October week holiday, Ayisha showed our granddaughter holidays that she thought would suit Lily and between them sorted out a holiday that should make for a great... See more
Company replied
Hays have been amazing at booking me and my family on our dream holiday. Michaela was very helpful and patient with us in the process of choosing our hotel in NYC - ensuring we got exactly what we w... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 3 The Braehead Shopping Centre, G51 4BP, Braehead, United Kingdom
- 01413198933
4.9
Excellent
1k reviews
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Excellent Service
This is the 2nd Holiday we have booked at the Braehead Shop in a matter of weeks. The service from Laura was exceptional. She went the extra mile to ensure all our hoiliday needs were met. Her communications were timely and appropriate. Such a helpful, knowledgeable and personable member of staff - A real asset!!
6 May 2026
Reply from Hays Travel - Braehead
thank you for the kind words this will be passed onto the agent
I enjoy going into travel agents very…
I enjoy going into travel agents very comfortable with agent and got what I needed and booked knowledgeable about holiday and extremely helpful
6 May 2026
Reply from Hays Travel - Braehead
thank you for the kind words this will be passed onto the agent
Michaela was fantastic
Michaela was fantastic. She was very helpful and made the whole process of booking easy. We have the comfort of knowing that if we have any questions or need help we can contact them at anytime
3 May 2026
Reply from Hays Travel - Braehead
Thank you so much for your lovely feedback! We hope you have a fabulous holiday when it comes!
Excellent support.
Excellent support.
Followed up an interest for a ski trip for 2027
Looked at previous bookings and confirmed dates and requirements for next year.
Fiona and colleagues very helpful
30 April 2026
Reply from Hays Travel - Braehead
We're happy to hear that you're all sorted - Thanks for coming back to us again! :D
2027 Cruises
From the start, the process was 10/10
Our advisor Michaela was amazing and gave up her time to sort out a huge party of us.
Thank you
22 April 2026
Reply from Hays Travel - Braehead
Thanks so much for the great feedback - Its always appreciated - The countdown is on! :D
Reply from Hays Travel - Braehead
Tracy Marshall,
We appreciate you sharing your positive experience with us. We're so glad you were happy with our service!
Kind Regards
Hays Travel Braehead
everything was explained very easy and…
everything was explained very easy and i got a lot of help with my booking and got a good holiday amazing staff x
23 April 2026
Reply from Hays Travel - Braehead
Thank you so much for your kind comments - they are much appreciated x
Excellent service friendly staff
14 April 2026
Reply from Hays Travel - Braehead
Thank you so much Agnes your kind comments are much appreciated
Reply from Hays Travel - Braehead
Thanks Alex appreciate your kind comments
Always get great advice and lots of…
Always get great advice and lots of holiday options at Hays. Never a problem.
20 April 2026
Reply from Hays Travel - Braehead
Thanks for your kind comments Alan much appreciated
Amazing
Amazing! Girls were so helpful 💙 got the holiday we wanted booked in seconds !! Thanks again
10 April 2026
Reply from Hays Travel - Braehead
Thanks for your kind comments Lisa - our pleasure :)
The young lady Laura who dealt with us…
The young lady Laura who dealt with us was very helpful, and spent some time explaining how everything worked. And the cruise we booked was excellent value.
19 April 2026
Reply from Hays Travel - Braehead
So glad you were happy with our service and the cruise you booked- thanks for your nice comments
Great and quick performance
Great and quick performance. Came recommended and certainly didn’t disappoint.
16 April 2026
Reply from Hays Travel - Braehead
Thank you John we appreciate your nice comments
Easy to talk about booking very helpful…Easy booking
Easy to talk about booking very helpful when asked about anything 👌
13 April 2026
Reply from Hays Travel - Braehead
Thank you so much for your lovely review Charles- we appreciate it
60th special holiday
The travel agent was extremely helpful and took the time to explain the whole holiday itinerary. Especially as one transfer was not included and she advised sorting that first before we booked the main holiday. We managed this and went ahead with the holiday booking over the phone where the other agent we dealt with was also very pleasant and knowledgeable.
I would happily use them again and wouldn't hesitate to recommend them.
5 April 2026
Reply from Hays Travel - Braehead
Thanks for the lovely review Graham - we appreciate your comments
The service was first class
The service was first class, everything was booked on the phone, all done and dusted in no time, thanks again.
3 April 2026
Reply from Hays Travel - Braehead
Thanks so much for your lovely comments Norman - much appreciated
Diane
Staff member Fiona was very helpful …
Staff member Fiona was very helpful very attentive and knowledgeable . Put me at ease and had good grasp of what was available in regards to solo cruises
1 April 2026
Reply from Hays Travel - Braehead
Thanks so much for your lovely review Ian :)
Staff was very polite and nothing was a…
Staff was very polite and nothing was a problem. Very knowledgeable on Tenerife, would definitely book with Hays Travel again. Thank you 😊
9 April 2026
Reply from Hays Travel - Braehead
Thanks so much Elaine - our pleasure :)
Got the Holiday I wanted and at a good…
Got the Holiday I wanted and at a good price And the staff very Helpful
7 April 2026
Reply from Hays Travel - Braehead
Thanks so much glad we could help
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