Amelia was just so patient and very helpful We had a friend that has a serious medical condition and Amelia was very professional and checked with P&O to make sure that our holiday would cater for h... See more
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Excellent service and knowledge of the holiday I was booking. Gave me options to choose from which was very helpful in my final decision. Every step explained to me so I understood exactly what the bo... See more
I have 2 up coming holidays booked with hays travel. I always book with Natalie always goes above and beyond to accommodate me. I have had some amazing holidays with Hays. All the staff are very... See more
Aleah went above & beyond to show us all opportunities available, nothing was too much trouble, she even worked 1 hour after her going home time to make sure everything was booked for us Cannot fault... See more
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Company details
- #21 of 205 best companies in Travel agent
- #8 of 37 best companies in Cruise agency
- #7 of 52 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 6 Broughton Shopping Park, CH4 0DP, Broughton, United Kingdom
- 01244455791
4.9
Excellent
2k reviews
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Worth the wait
There was a bit of a wait for a travel agent but when the store manager got to us she was very helpful and gave us a great deal
29 July 2026
Ceri was efficient and pleasant
Ceri was efficient and pleasant. She was also very good in helping me find the perfect holiday.
10 August 2026
Chloe was very professional
Chloe was very professional, actually listened to our request and found us a lovely holiday for next year that we are really looking forward to
9 August 2026
Emma was brilliant helped me through my…
Emma was brilliant helped me through my holiday plans well done 5 🌟 broughton branch
9 August 2026
Excellent service
Excellent service, super efficient Charlotte made our visit very easy and enjoyable!
Made to feel welcome from the second we stepped in and nothing was too much trouble.
Lovely place with super friendly staff.
9 August 2026
Iona and Charlotte with the two…
Iona and Charlotte with the two brilliant ladies that sorted my holiday to Thailand for next April they worked very hard and got me the best deals the perfect hotels and why we were still booking the holiday we were still having a laugh. I enjoyed spending time in your travel agents laughing and joking and they will do all the hard work so I will take my hot off of those ladies you work very hard and I’m very happy with what they have chosen for me and my brother so thanks again. Give them a pat on the back Steve and Paul.
9 August 2026
Excellent friendly and efficient…
Excellent friendly and efficient service, spent the time and effort to find the right holiday for us
29 July 2026
Thanks Charlotte! Great friendly service
Charlotte at Broughton branch was fantastic, extremely patient and honest, nothing was too much trouble, eventually settled on Mijas and all booked. Super customer service, will book with Hays again.
5 August 2026
Was made to feel very welcome holiday…
Was made to feel very welcome holiday was booked for us everything totally explained she was extremely helpful and patient as we could not make our minds up but she made us feel very at ease with our choice
7 August 2026
Lady who helped us was very thorough…
Lady who helped us was very thorough and we are happy with our cruise thanks
31 July 2026
Natalie
Natalie listened to us from the beginning and offered fully relevant options. Covering all aspects of a quality holiday. Extremely professional.
6 August 2026
First class
Once again used Hays for my cruise booking. First class service with very helpful and knowledgeable staff. Will be going in next week to book another cruise for next year.
17 July 2026
Staff were fantastic
Staff were fantastic. From my enquiry to booking the holiday they were brilliant.
5 August 2026
well recommnded
was dealt with straight away in a helpful manner and with a good outcome
4 August 2026
Excellent assistance as always
Excellent assistance as always, Dyane was knowledgeable and found exactly what we were looking for ;-)
3 August 2026
So far so good
So far so good, very patient to give us what we required, do to mobility issues.
27 July 2026
Natalie was very professional and…
Natalie was very professional and listened to our requirements.
2 August 2026
A very good experience very helpful and…
A very good experience very helpful and managed to find a good deal
25 July 2026
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