Hays Travel - Cumbernauld Reviews 

The women I spoke to both via email and on the phone we're super helpful. They didn't push and double checked everything that I wanted, they couldn't get exactly what I wanted at first put pursued the tour operator to confirm my request.

Easy to contact and deal with store. Evelyn was fantastic with suggestions and explanations when required. We got the dates and hotel we requested. We even got useful additional information on the resort and this went as far as local school holidays / festivals. Well done.

Sandra was very efficient and helpful

sandra was very helpful and helped find what we were looking for for

My experience was 10/10 for service her name was Deborah Anderson im sure . Very professional and helpful to booking my trip

I had some very detailed and complex requirements for my multi-city trip to the USA. Sandra was incredible and managed to pull together the ideal package for less than I could find the flights only. Truly grateful.

We had lots of help and information from Sandra we were looking for a cruise or river cruise and decided on the River Cruise we are going May 2026 ✈️🚢

The service as always is excellent holiday booked. Did not take long

Staff are Extremely friendly, helpful when looking for holidays, keep up the great work.

Every staff member within Hays Travel are excellent,they make u feel welcome and nothing is a bother to them.

Excellent service as usual. Always book my holidays with Hays Travel.

Quick and easy to book through Sandra..she explained every thing and was very proffessional .

Good service and very helpful
Thank you for your help.

Stephanie and Lauren both spent a lot of time and kept me up to date with the progress

The advisor, Evelyn was very helpful, went through all the best deals, offers and options, to make holiday cheaper. Very friendly, polite and patient.
Evelyn explain everything in great detail, plus got the support for her colleagues, if wasn't sure, or needed to double check something.
Very happy with deal for holiday to Salou, got Travel Insurance sorted no problem, and seat allocation is great as well, as will be sitting together on flight. Evelyn explained the strictness of the luggage 🧳 and how much you can take now, due to strict guidelines at the airports. Luggage is 22kg, and cannot be anymore.
Would certainly recommend Hays Travel, as a travel agent to book holidays, weekends away, cruises and other ventures. Really great travel agent/company.

Thanks again to Deborah 2 holidays booked no problem all done with a smile airport assistance booked too the girls in here really know their stuff and always make you feel welcome nothing is to much trouble thanks to all in Cumbernauld always a pleasure to come in and come out with everything sorted 😀😎

My friends and I went into the Hays store to book a holiday to Tenerife. The staff were under immense strain as the internet connection was very poor. This seems to be ongoing as I was in this Cumbernauld store a few weeks ago.
However Sandra Graham worked for 3 hours to help us. Eventually after much frustration, she managed to book us or holiday on a colleague's phone. Full marks to Sandra for her perseverance and I would suggest that Head Office try to sort their internet.

Customer service first class. So easy to book..

Excellent service as always. The girls really go over and above to ensure I have the perfect holiday

Very friendly and professional service, Nothing was too much trouble and all questions answered.