Thank you Kirsty, fantastic service again, wouldn't go anywhere else, Fulwell staff are all amazing so friendly and very helpful. Kirsty always makes sure you are looked after from booking to colle... See more
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Always receive 5 star service from these girls, they will go above and beyond to help you find your perfect holiday. Help with any queries and try their best to solve them. Sharon helped and sorted... See more
Company replied
Had a recent visit to Hays Travel Fullwell to pick up tickets for our cruise. As always met with a smile and looked after very well. Sharon sorted everything out for us as well as further bookings... See more
Company replied
Kirsty was brilliant in getting us booked for Sunderland in Milan! even staying late to make sure it was all sorted before she left!
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Sea Road, SR6 9BX, Fulwell, United Kingdom
- 0191 5488300
4.9
Excellent
1k reviews
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Reply from Hays Travel - Fulwell
Thank you so much for taking the time to leave a review. It is very much appreciated and I am so pleased you are happy with the service you received.
Best Wishes
Sharon
Perfect service
From the moment we got to the branch we were welcomed and looked after. Not just the lady looking after us but all staff were keeping the kids entertained. Khia played with my youngest looking at the animals in the brochures and then got them a box of toys while we booked out holiday. Amelia who looked after us looked at all options in real detail ensured we had all the information we needed printed sheets for us to go away and look at this made us not feel rushed to make a choice. When we made a choice Amelia booked it and gave us all the information needed she was very thorough and friendly in fact all the staff on the fulwell branch were extremely friendly and I believe the service we were given was above and beyond.
7 May 2026
Reply from Hays Travel - Fulwell
Hi Amanda, Thank you so much for your lovely review! We are glad you hear you were happy with our service and look forward to booking your next one :) Ameilia
Reply from Hays Travel - Fulwell
Thankyou once again for booking with us. Hope you have an amazing time!
Kind Regards,
Khia
Very pleasant and competant assistance
Very pleasant and competant assistance. Took time to find the best deal for me.
Just lovely service.
6 May 2026
Reply from Hays Travel - Fulwell
Hi Sharon, Thank you so much for your lovely review! It is much appreciated and have a fab time on your cruise :) Ameilia
Reply from Hays Travel - Fulwell
Hi Ian, Thank you for your kind review :) Have a lovely time in Iceland! Ameilia
Excellent customer service and nothing…
Excellent customer service and nothing was a problem
3 May 2026
Reply from Hays Travel - Fulwell
It was my pleasure, thank you so much for booking.
Kirsty
Excellent service!
Amelia at Hays Travel Fulwell branch in Sunderland has been very helpful, professional and approachable, explaining every step of my booking. I feel very reassured, knowing that Amelia or her colleagues will help me if I have any queries about my booking.
2 May 2026
Reply from Hays Travel - Fulwell
Hi Alison, It was a pleasure booking your trip to America! Thank you so much for your review :) Ameilia
Always a great experience
Always a great experience, all the staff are brilliant and can not do enough for us. This time booking Kirsty went above and beyond sorting everything out we can't thank her enough.
30 April 2026
Reply from Hays Travel - Fulwell
Thank you so much :)
You both keep me in a job :)
Kirsty
Great experience.
Professional, friendly service once again from Kirsty and other staff members in Hays Fulwell branch. Thanks again.
30 April 2026
Reply from Hays Travel - Fulwell
My pleasure as always have a great time.
See you both soon.
Kirsty
:)
Khia was fantastic in helping us source…
Khia was fantastic in helping us source a holiday. Khia was friendly, extremely helpful and a pleasure to book a holiday with.
10 April 2026
Reply from Hays Travel - Fulwell
Thankyou so much for taking your time to leave a review. I am pleased we managed to get you booked up and I am excited for your upcoming holiday!
Kind Regards,
Khia
Great service:
Used the Fulwell branch. Very friendly staff, made things nice and easy.
26 April 2026
Reply from Hays Travel - Fulwell
Hi Iain, Thank you so much for your kind review! Have a lovely time on your trip :) Ameilia
All staff are friendly going above and…
All staff are friendly going above and beyond to get the right holiday for there customers. I wouldn't go anywhere else to book my holidays .
25 April 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a lovely review. I am glad we got your holiday booked :)
Kind Regards,
Khia
Reply from Hays Travel - Fulwell
Thank you so much for once again booking your holidays with us. I am so pleased you are happy with the service you received and I hope you have a wonderful holiday,
Best Wishes
Sharon
First class service from a member of…
First class service from a member of staff at the Sea Road branch of Hays Travel on Friday 17th April 2026. In the space of 30 minutes we had selected and booked a late break holiday. Everything was arranged for us including reserving our seats on the plane and checking us in. I would definitely recommend this branch if looking to book a holiday and aren’t too great on the internet.
18 April 2026
Reply from Hays Travel - Fulwell
Linda Middleton,
We're happy to hear that you had a first-class experience at our branch. It's great that we could arrange your late break holiday so efficiently, including seat reservations and check-in. Thank you for recommending us!
Kind Regards
Maddie
As always when booking with Hays Travel…
As always when booking with Hays Travel the staff are professional with a friendly smile and complete my booking with efficiency.
11 April 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. I am glad we managed to get you all booked!
Kind Regards,
Khia
1st class experience
The young lady who booked my holiday was so polite, a credit to Hays travel. She offered me many options on my holiday and went over things at the end to ensure all spelling and information was correct. All the other staff in shop were polite as well and this is the 2ndcholiay I have booked with the Fulwell shop in the last 6 weeks.
First class service from an exceptional company.
16 April 2026
Reply from Hays Travel - Fulwell
Thankyou So Much For This Lovely Review!
We really do appreciate these lovely words!
Many thanks
Maddie
Reply from Hays Travel - Fulwell
Thank you so much Carol for once again booking your holiday with us. I hope all the family have a fantastic time.
Many Thanks
Sharon
Reply from Hays Travel - Fulwell
Hi Wendy,
Thank you so much for this lovely review!
Thanks Maddie
Booking Disney
Amelia was really helpful when booking a trip for myself and family.
Always use Hsys, great customer service.
9 April 2026
Reply from Hays Travel - Fulwell
Hi Marie, Aww thank you so much for your kind feedback :) Have a lovely time at Disneyland! Ameilia
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