Thank you Kirsty, fantastic service again, wouldn't go anywhere else, Fulwell staff are all amazing so friendly and very helpful. Kirsty always makes sure you are looked after from booking to colle... See more
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Always receive 5 star service from these girls, they will go above and beyond to help you find your perfect holiday. Help with any queries and try their best to solve them. Sharon helped and sorted... See more
Company replied
Had a recent visit to Hays Travel Fullwell to pick up tickets for our cruise. As always met with a smile and looked after very well. Sharon sorted everything out for us as well as further bookings... See more
Company replied
Kirsty was brilliant in getting us booked for Sunderland in Milan! even staying late to make sure it was all sorted before she left!
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Sea Road, SR6 9BX, Fulwell, United Kingdom
- 0191 5488300
4.9
Excellent
1k reviews
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Mr Smith goes to Washington..!!
I have no hesitation in assigning 5 star rating to Hays in my recent holiday booking.......just terrific , knowledgeable ,professional Colleagues/staff-- I'd wandered in with half -thought through notions ,but left with a carefully put together holiday in Washington D C (I'm a West Wing fan) at competitive ,well researched prices/venue......I'm rusty on procedures ,but my Hays colleague ,Kirsty, led me patiently through all matters ,insurance ,Visa s etc ,and she had the power of language to break things down when my brow furrowed from time to time .First class friendly ....but PROFESSIONAL: treatment overall. Cheers!
31 March 2026
Reply from Hays Travel - Fulwell
Thank you so much for taking time to leave this feed back.
I'm so happy you were pleased with the service and i look forward to helping you book your trips in the future.
Kirsty
We were helped by a lovely girl she was…
We were helped by a lovely girl she was very helpful
29 March 2026
Reply from Hays Travel - Fulwell
Anne,
I am so happy to hear that you found our service helpful. Thank you for your review.
Regards
Maddie
Fab service everything was explained…
Fab service everything was explained and showed on screen , the girls in there are amazing !
5 April 2026
Reply from Hays Travel - Fulwell
Hiya, Thanks so much for your review! It is much appreciated - have a lovely time :) Ameilia
Very happy with the helpful friendly…
Very happy with the helpful friendly service once again in Hays travel Fulwell
28 March 2026
Reply from Hays Travel - Fulwell
Hi Derek and Anne
Thankyou so much for this lovely review! I really appreciate it.
Thanks
Maddie
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. Once again thank you for your patience in branch :)
Kind Regards,
Khia
Brilliant service as always from my…
Brilliant service as always from my booking to sorting my money,haiys always do there very best.The best staff so helpful
27 March 2026
Reply from Hays Travel - Fulwell
Thank you so much for leaving such a wonderful review for all of the staff. It is always a pleasure seeing you both in store and we do really appreciate you once again booking with us.
Kind Regards
Sharon
Once again Kirsty never fails to…
Once again Kirsty never fails to deliver.
Very professional service
1 April 2026
Reply from Hays Travel - Fulwell
Thank you for taking your time to leave a review. Kirsty is currently off on annual leave, but I will ensure this message reaches her :)
Kind Regards,
Khia
Reply from Hays Travel - Fulwell
Thank you for taking your time to leave a review. Kirsty is now off for the Easter holidays, but I will pass this onto her :)
Kind Regards,
Khia
Called into fulwell branch on 28.3.26…
Called into fulwell branch on 28.3.26 to enquire about a holiday we saw advertised at dalton park branch. Sharon was so helpful catering for our requirements for this holiday. We're all booked & relieved to know that its all in the capable hands of sharon at fulwell
29 March 2026
Reply from Hays Travel - Fulwell
Thank you so much for your wonderful feedback. I am so pleased that you are happy with the service you received and I hope you both have a wonderful holiday.
Kind Regards
Sharon
I always book my holidays at hays…
I always book my holidays at hays fulwell because the staff are so friendly and helpful
29 March 2026
Reply from Hays Travel - Fulwell
Thank you so much Bev for taking the time to leave such great feedback for all of the staff and for once again booking your holiday with us. I hope you both have an amazing time.
Many Thanks
Sharon
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. I am happy we managed to get you all booked up :)
Kind Regards,
Khia
Reply from Hays Travel - Fulwell
Thank you so much for your lovely comments and for once again booking your holiday with us. Hope you both have a fantastic time !
Many Thanks
Sharon
Very friendly helpful staff
Very friendly helpful staff.
Helpful with all inquiries.
Thanks kirsty
17 March 2026
Reply from Hays Travel - Fulwell
My pleasure, Thank you for booking.
Have a great holiday.
Kirsty
The lady made a real effort to ensure…
The lady made a real effort to ensure we got the best deal to suit what we needed
10 March 2026
Reply from Hays Travel - Fulwell
Thank you so much it was my pleasure.
Kirsty
Excellent service from Kirsty Walton, Hays Travel Fulwell
Excellent service from Kirsty Walton, Hays Travel Fulwell. Many thanks for the clear and knowledgeable communications making the booking process easy and a pleasure as always.
21 March 2026
Reply from Hays Travel - Fulwell
Thank you so much Linda another amazing trip to look forward to.
Thank you for booking with us again.
Kirsty
Called in to discuss a deal we had seen elsewhere.…
Called in to discuss a deal we had seen on Facebook for a different Sunderland branch. We had excellent service and options for various deals. We ended up booking a different hotel, with half board basis, received and excellent discount. A great price for our holiday. 2 very happy ladies 😊
20 March 2026
Reply from Hays Travel - Fulwell
Thank you so much for taking the time to leave such fantastic comments. It was an absolute pleasure meeting you both and I am so pleased we were able to find you such a fantastic deal. I hope you both have an amazing time.
Kind Regards
Sharon
Great personal service and professional…
Great personal service and professional expertise from Khia Duggan at Hays Fulwell branch
21 March 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. I am glad we got you booked on yet another fab holiday :)
Kind Regards,
Khia
Reply from Hays Travel - Fulwell
Thank you so much Elaine for your lovely comments and I will make sure this is passed on to the rest of the team. I hope you both have a wonderful holiday.
Kind Regards
Sharon
Friendly staff
Friendly staff, very helpful and made to feel welcome. Nothing a problem 👌👍
11 March 2026
Reply from Hays Travel - Fulwell
Thankyou for taking your time to leave a review. I'm glad we managed to get you booked! - Khia :)
great service pleased i chose hays to…
great service pleased i chose hays to book my weekend break..
17 March 2026
Reply from Hays Travel - Fulwell
Thanks Dad :)
Kirsty
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