Hays Travel - Lowestoft Reviews 

1,134
TrustScore 5 out of 5

5.0

111 London Road, NR32 1LX Lowestoft, GB


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Rated 5 out of 5 stars

If we could give more than 5 * we would! We saw Rachel this time but everyone in the Lowestoft shop is always helpful, friendly and professional. Rachel went above and beyond, looking for that spec... See more

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Rated 5 out of 5 stars

We knew roughly what we was looking for and Lauren at Lowestoft listened to our wants and came up with our perfect holiday. The booking process was nice and easy although should have contactless payme... See more

Company replied

Rated 5 out of 5 stars

Another great holiday booking experience with Hays. Jack who helped us book our 50th wedding anniversary special cruise and stay holiday put our minds at ease and assured us he'll be there every ste... See more

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Rated 5 out of 5 stars

Rachel was very patient, funny, informative and helpful. She checked lots of options for us and we managed to get a holiday we're super excited for. Thank you Rachel 😊

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 111 London Road, NR32 1LX, Lowestoft, United Kingdom

  • 01502558115

5.0

Excellent

TrustScore 5 out of 5

1k reviews

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5.0

All reviews

(1,134)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars

These ladies and gentlemen in the…

These ladies and gentlemen in the lowestoft branch always go the extra bit to find you the best holiday for your budget,michelle and Clare always know what we want,an excellent holiday branch shall always use them

1 June 2026
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Reply from Hays Travel - Lowestoft

Thankyou so much for your lovely feedback, really please we could help you :-)

Rated 5 out of 5 stars

Jack was lovely he listened to what I…

Jack was lovely he listened to what I wanted and understood what I needed. He made the whole process so easy. He even did all the information about my wheelchair, I had to do that myself last time. I could not praise him enough. I would definitely recommend him.

6 June 2026
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Reply from Hays Travel - Lowestoft

Thank you so much for your lovely review. Now don that cowboy hat and make the most magical memories :-)

Rated 5 out of 5 stars

Every holiday we book the wonderful…

Every holiday we book the wonderful staff at Hays Travel Lowestoft book it for us. We wouldn't book our holidays any other way. The staff take care of everything from start to finish. The staff at Hays Travel Lowestoft are the best.

24 May 2026
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Reply from Hays Travel - Lowestoft

I'm glad we could book that perfect escape once again for you :-)

Rated 5 out of 5 stars

Holiday booking

Rachel at Lowestoft was as usual, professional and very helpful when booking our holiday. She gave us a variety of choices with varying prices and locations, which enabled us to choose our next holiday. Thank you Rachel.

2 June 2026
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Reply from Hays Travel - Lowestoft

Thank you so much for taking the time to give me such lovely feedback. It is always a pleasure to help you with your holidays, look forward to seeing you soon

Rated 5 out of 5 stars

Paula couldn’t help enough

Paula couldn’t help enough , trying to find a flight to a very obscure destination in the USA , lots of calls and sitting on hold and eventually we managed to get a good deal and flight to our destination

2 June 2026
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Reply from Hays Travel - Lowestoft

Thank you for your lovely review. Glad we could find them perfect flights for you :-)

Rated 5 out of 5 stars

Paula at Lowestoft was patient and…

Paula at Lowestoft was patient and couldn't have done more for us, planning our trip. She went above and beyond in our opinion, keeping us updated with progress.

2 June 2026
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Reply from Hays Travel - Lowestoft

I am so pleased that I was able to support you whilst planning your trip. I hope you have a wonderful holiday, Regards Paula

Rated 5 out of 5 stars

Great staff at Hays Travel

Great staff at Hays Travel, Lowestoft. Rachel is so professional and friendly.

24 May 2026
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Reply from Hays Travel - Lowestoft

Thanks so much for your lovely feedback, I really appreciate it :-)

Rated 5 out of 5 stars

Always help us find the best holiday…

Always help us find the best holiday that suit our requirements.
All the staff are super friendly, polite and always happy to help.
Have recommended friends to Hays for their holiday request.
Cannot fault the service we received.

30 May 2026
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Reply from Hays Travel - Lowestoft

Thankyou so much, really appreciate your lovely comments. Always happy to help you :-)

Rated 5 out of 5 stars

Lauren at Lowestoft 100% recommend!

Lauren at Hays Lowestoft was beyond all expectations, kind, considerate and caring. Took time to listen and ask questions about exactly what I wanted from a holiday. She gave various pricing options, hotel advice and travel from airports to transfers and what to expect in the area we will visit. 100% recommended with no reservations, will definitely use again! Very happy customer.

29 May 2026
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Reply from Hays Travel - Lowestoft

Wow, thankyou so very much for your lovely comments about me..I really appreciate it :-)So pleased I could help you.

Rated 5 out of 5 stars

Faultless

Can not fault our experience with Hays, the people who assisted us were brilliant

20 May 2026
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Reply from Hays Travel - Lowestoft

Thank you for taking the time to give us such lovely feedback, we hope to see you again soon.

Rated 5 out of 5 stars

As always Hays on the ball

As always Hays on the ball. So helpful they go the extra mile with your booking, look into everything concerning your holiday before you actually book.
Always book with Hays Lowestoft.

26 May 2026
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Reply from Hays Travel - Lowestoft

Thankyou so much for your continued support, so pleased we could help you :-)

Rated 5 out of 5 stars

rachael was very friendly and went out…

rachael was very friendly and went out of her way to advise us on a hholiday and was very patient

25 May 2026
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Reply from Hays Travel - Lowestoft

Thank you for your lovely review :-) We hope you have the most amazing time

Rated 5 out of 5 stars

We always use hays travel

We always use hays travel. The staff all know us and are so helpful.

16 May 2026
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Reply from Hays Travel - Lowestoft

Thank you for your lovely review. We hope you have the most amazing time :)

Rated 5 out of 5 stars

Like we've known them for years!

Going to our local ranch in lowestoft, is like chatting with friends.
Service is great, emails answered almost immediately.
Always smiling!

16 May 2026
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Reply from Hays Travel - Lowestoft

Always a pleasure to get that holiday booked. :)

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