Joanne is very efficient, explains everything clearly and precisely. She offers products but isn't pushy with it. The team are very friendly and helpful and professional it is true customer service wh... See more
Company replied
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See what reviewers are saying
Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements... See more
Joanne who served us was excellent. She sorted us out, with exactly what we were looking for holiday wise. Because it was last minute she was able to print out all of our paperwork and even check us i... See more
Company replied
Your agent Julie was so very patient with us It is our sons first criuse going with us- mum & dad - next Septenber She explained everything he needed to know so he could made the right choices . We h... See more
Company details
- #21 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #8 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27A Plains Road, NG3 5LG, Mapperley, United Kingdom
- 01158605351
4.9
Excellent
985 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The customer services was very…
The customer services was very informative and actioned everything that I requested of him. He was very polite and helpful
17 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service again.
Once again, the service was excellent. The team helped find the perfect holiday for our small group with diverse needs. We were extremely pleased with their patience and persistence in securing the most suitable option for us.
11 April 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to complete a review regarding your recent reservation & for awarding us 5 stars. It's always a pleasure to assist. Kind regards Barbara :-)
Very friendly and helpful
11 April 2026
Reply from Hays Travel - Mapperley
We appreciate you sharing your experience; we are so happy our team was friendly and helpful to you. Joanne :)
Yes very happy with the service the…
Yes very happy with the service the young lady who dealt with us was lovly
12 April 2026
Reply from Hays Travel - Mapperley
Thank you so much for leaving a lovely review. It was so nice to meet you both and I hope you have a great holiday :) Erin
Really helpful staff
Really helpful staff, very knowledgeable with any questions we had
Easy process to book our cruise
Very happy with the whole experience
And a lovely cup of tea
12 April 2026
Reply from Hays Travel - Mapperley
We're delighted that our knowledgeable staff were so helpful and made booking your cruise an easy and enjoyable experience. Thank you for your positive feedback! Julie
Efficient n excellent knowledge around…
Efficient n excellent knowledge around the computer.
Julie is very good n book all my cruise with her as she is knowledgeable polite n friendly n patient with all my questions. Able to efficiently Search the cruise I wanted. A very satisfied customer
8 April 2026
Reply from Hays Travel - Mapperley
We appreciate your wonderful feedback! We are so glad that you find our team member knowledgeable, friendly, and efficient. Thank you for booking your cruises with us. Julie
Very helpful
Very helpful, lovely welcoming staff
Great choices of places to visit
Nice atmosphere
5 April 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave a 5 star review and for your kind words :) Amelia
Great staff
3 April 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a review. Have a lovely holiday :) Erin
Service was good
Service was good, but I now regret booking as I cant download your app & am concerned this may cause ne problems when in resort.
However, the team have offered support, so hoping everything will be fine. 🙏
30 March 2026
Reply from Hays Travel - Mapperley
Thank you for your feedback, I will contact you shortly to discuss your comments. Kind regards, Barbara
We are very appreciative and thank you for updating your Trustpilot. We are here for you and we trust you will have an enjoyable holiday. If you would like to discuss your app with me before you go, please do not hesitate to call or call in. Have a lovely weekend. Kind regards Barbara
Friendly and helpful staff.
Friendly and helpful staff.
Explained information well.
That's why we like to use Hays Travel
29 March 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to fill out this review. It was a pleasure assisting you with your booking and hope you have an amazing trip. Thanks, George
The Mapperley team are amazing as…
The Mapperley team are amazing as usual, excellent service cant recommend them enough and dont use anywhere else for our holidays 😀
29 March 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a review but most of all thank you for coming back to our store and recommending us to your family and friends. It really does mean a lot to all of us and we appreciate it. We love looking into your holidays away, they look fabulous and we only wish we can pack our bags and come with you. Julie, Babs, Jo, George, Amelia, Erin and Rickie :-) Have a great Easter xx
All the staff were very welcoming &…
All the staff were very welcoming & helpful, we even had a hot drink while booking. They googled previous (cruise) cabin users to make out choice easier. They thought of everything, very impressed.
28 March 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave a five star review, it was my pleasure to help you. Have an amazing time :) Erin
Reply from Hays Travel - Mapperley
Thank you for taking the time to complete the review and for awarding us 5 stars, we really appreciate your loyalty and have the greatest pleasure in helping you plan your holidays away. The hotel and location you chose looks fabulous. Have a great Easter weekend. Kindest regards Barbara :-)
Experienced staff member she was very…
Experienced staff member she was very helpful and knew her stuff
27 March 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave a review on Julie's service. Julie has a wealth of knowledge, provides great customer service, bubbly personality and she will be thrilled with your lovely comments. Thank you again and have a great weekend :-) Kindest regards Barbara & Julie :-)
I've got 3 holidays booked this year…
I've got 3 holidays booked this year all through Hays travel Mapperley Nottingham.
The staff are all so helpful and knowledgeable they organize everything for me which takes away any stress.
I would recommend using Hays for any holiday requirements.
21 March 2026
Reply from Hays Travel - Mapperley
Thank you for choosing us to book your holidays - we really do appreciate your loyalty and thank you for your kind comments and 5 stars. It really does mean a lot to us. Have a great weekend and thank you again. Kindest regards Barbara & team :-)
The young lady we saw had a difficult task in meeting diverse needs…
The young lady we saw had a difficult job, trying to satisfy the needs of my partner, but she stuck with it and we came away having booked a holiday.
I hope we don't run out of jet Fuel before JUne.
21 March 2026
Reply from Hays Travel - Mapperley
Thank you for leaving a review, it was not a problem at all finding a holiday for you both. I hope you have a lovely time away :) Amelia
Really friendly staff who knew their…
Really friendly staff who knew their stuff. They were able to offer sound advice and answer all my questions regarding a cruise booking.
28 March 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us this 5* review. It was a pleasure helping you book your cruise and are happy to hear you found our service to helpful. Hope you have an amazing trip. Thanks, George
Excellent staff warm and welcoming sat…
Excellent staff warm and welcoming sat us down asked what we wanted sorted our enquiries out exactly as we wanted very patient sorting out all flights, documents etc, would highly recommend Hays Travel -Mapperley.
10 March 2026
Reply from Hays Travel - Mapperley
Thank you for your great comments and for leaving a 5 star review. We really do appreciate it as we take pride in our service and it means a lot. It also means a lot that you chose to book with us and we loved looking into the different options for you. Thank you again. Kindest regards Barbara and team :-) Have a great time
We always go to Hayes as the staff are…
We always go to Hayes as the staff are so helpful. Re our recent visit. We knew where we wanted to go and they helped us find a suitable hotel. Different staff have helped us over the years and the service is always brilliant: they listen to what we want and then deliver in sourcing different options to choose from. We go to Hayes as we are confident in their expertise, knowledge and supportive approach that makes the process of booking easy and stress free.
15 March 2026
Reply from Hays Travel - Mapperley
Thank you for your lovely review and comments. Lovely to see you both again and we really do appreciate your loyalty and it's always our pleasure in looking for holidays for you. Wishing you both a great Easter and thank you again. Kindest regards Barbara :-)
Reply from Hays Travel - Mapperley
Thank you for choosing to book with us again and for taking the time to leave a review. It really does mean a lot to us and we really do appreciate it. Thank you for the 5 star review. Have a great weekend.
Kindest regards Barbara :-)
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