Went to Hays Travel Agent,Mapperley ,Nottingham on 5th August 2026 to book a Saga Douro cruise for October 2027. Was greeted by charming and smiling Julie who organised all the travel arrangements... See more
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Joanne is very efficient, explains everything clearly and precisely. She offers products but isn't pushy with it. The team are very friendly and helpful and professional it is true customer service wh... See more
Company replied
Joanne who served us was excellent. She sorted us out, with exactly what we were looking for holiday wise. Because it was last minute she was able to print out all of our paperwork and even check us i... See more
Company replied
Your agent Julie was so very patient with us It is our sons first criuse going with us- mum & dad - next Septenber She explained everything he needed to know so he could made the right choices . We h... See more
Company details
- #20 of 206 best companies in Travel agent
- #8 of 38 best companies in Cruise agency
- #7 of 53 best companies in Cruise Travel Agency
- #4 of 34 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #9 of 100 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
27A Plains Road, NG3 5LG, Mapperley, United Kingdom
- 01158605351
4.9
Excellent
986 reviews
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Reply from Hays Travel - Mapperley
Thank you for choosing to book with us again and for taking the time to leave a review. It really does mean a lot to us and we really do appreciate it. Thank you for the 5 star review. Have a great weekend.
Kindest regards Barbara :-)
My first time booking a holiday with…
My first time booking a holiday with Hays. But since booking. I have had to change it 3 times. The time and patience the staff showed was amazing.
20 March 2026
Reply from Hays Travel - Mapperley
Thank you for leaving us this 5 * review and thank you for giving us a try to book you holidays, we really do appreciate your custom. Im glad that you found our service patient and understanding. Hope to see you again soon. Thanks Team Mapperley
Reply from Hays Travel - Mapperley
Thank you for your kind words and for leaving a 5 star review :) Amelia
The attention given by the staff member…
The attention given by the staff member in finding what was available to suit my wishes and during the booking process.
19 March 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to write a review, it really does mean a lot to us as we pride ourselves on the service we give. We really enjoyed looking into the different options for you. Have a great Easter weekend Kindest regards Barbara :-)
Reply from Hays Travel - Mapperley
Thank you for taking the time to fill out this review. I appreciate your kind comments and hope you have an amazing time away. Thanks, George
Booking a cruise for the first time
Julie was absolutely exceptional at the mapperley branch, answered all my questions, and help book the cruise i wanted. She'd done the cruise before and knew the ship so was able to answer a vast amount of questions. I came away excited and much more knowledgeable about the cruise. Thank you so much it but me so much at ease as its my first cruise. Totally recommend Hays for that personal touch. Xx
17 March 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us an amazing 5* review, I am so happy I could help you with your cruise booking. I hope you have a great time see you soon kind regards Julie :)
Friendly and helpful
15 March 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to write a review and for awarding us 5 stars, it really does mean a lot. Kind regards Barbara :-)
Helpful Staff
Easy to book. Friendly Staff and even put a reminder in their book to email my Hotel a week before arrival to mention request I has asked for.
10 March 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a review, it was my pleasure to assist you with your holiday booking. I hope you both have a great time see you soon kind regards Julie :)
Great friendly service to find our…
Great friendly service to find our holiday,trying different travel dates and holiday companies to find the best deal.Thanks a lot George
1 March 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to fill out this review. I appreciate your kind comments. It was a pleasure assisting you and I hope you have an amazing trip. Thanks, George
Excellent and very comfortable…
Excellent and very comfortable experience for us. Staff were very helpful. We were very pleased with the customer service.
24 February 2026
Reply from Hays Travel - Mapperley
Thank you taking the time to leave this lovely review, it was my pleasure to help you both :) Erin
New employee served me who was…
New employee served me who was attentive, but also honest about being a new starter & sought advice as needed
24 February 2026
Reply from Hays Travel - Mapperley
Thank you so much for leaving a 5 star review. It was lovely to meet you :) Erin
So helpful
So helpful. Barbara at the Mapperley branch found us a really great holiday. Will use Hays next time.
23 February 2026
Reply from Hays Travel - Mapperley
Hi, Thank you so much for your lovely 5 star review and we had so much fun looking. Hope you're both okay and thank you again.
Kind regards Barbara :-)
Excellent experience at Hayes Mapperley…
Excellent experience at Hayes Mapperley . Very efficient, friendly and knowledgeable young lady. Booked another cruise! Thank you 👍
28 February 2026
Reply from Hays Travel - Mapperley
Thank you for taking the time to leave us a 5* review and your continued repeat business. I hope you have a great time on your cruise. See you both soon kind regards Julie :)
The staff at Hays Travel in Mapoerley…
The staff at Hays Travel in Mapoerley are always so friendly and helpful and go out of their way to help find what we’re looking for . Would thoroughly recommend a visit to them
1 March 2026
Reply from Hays Travel - Mapperley
We appreciate you taking the time to share your experience. We're happy to hear that our team is helpful and friendly. Thank you for your kind words! Joanne
Quick efficient service by Erin
28 February 2026
Reply from Hays Travel - Mapperley
Thank you for the lovely review. It was my pleasure to serve you :) Erin
We had a great experience
We had a great experience, at hays travel from when we walk in to when we left. We had a agent called George, who was vey polite, and nothing was to much trouble, he sorted our holiday to Rome.
25 February 2026
Reply from Hays Travel - Mapperley
Thank you for leaving me this 5* review. I appreciate you kind comments and really enjoyed assisting your with your next adventure. Many thanks, George
Cruise booking
Didn't have to wait.
Amelia was out travel advisor,she was very helpful and patient which made our experience very positive
We had an idea about which cruise and ship we wanted, but we're confused about the deck and cabin layout, Amelia helped us navigate this and we are very happy with the cabin and the position of it
15 February 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave this review! I appreciate your kind words :) Amelia
A1++
Barbara was great at arranging our long haul trip. Took the time to put together a suitable itinerary with no hassle.
6 February 2026
Reply from Hays Travel - Mapperley
Dean McPherson,
We appreciate you sharing your experience. It's great to hear that the long haul trip was arranged to your liking with a suitable itinerary and no hassle.
Hays Travel
Thank you for taking the time to leave a review, really enjoyed looking into your itinerary for you, price was amazing! Kindest regards Barbara :-)
All the staff helped out cheerfully…
All the staff helped out cheerfully when booking my holiday. They found us the right hotel and resort for our walking holiday in Menorca.
9 February 2026
Reply from Hays Travel - Mapperley
Thank you so much for taking the time to leave us this lovely review, we are glad we could help you find what you were looking for :)
Erin and Rickie
Supportive
Supportive , friendly and went the extra mile. Listen to our options. Very helpful.
9 February 2026
Reply from Hays Travel - Mapperley
We're so glad we could support you! Our team always aims to be helpful and friendly, and we appreciate your highlighting our efforts. We hope you have a lovely holiday. Barbara
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