The agents were friendly, knowledgeable professional and caring. They listened carefully to our needs and wrapped a tailored holiday around them. Patient attentive and supportive Will certainly go... See more
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The lady that we spoke to in the shop, listened well to what we wanted, she did not make us feel rushed, and spent time looking for the best we could get for our budget and flying from an airport clos... See more
Thank you Grace for helping us book our flights to Portugal and our hire car. Very helpful and professional. Much appreciated.
I was attended to by Wendy and at times assisted by other members of staff Wendy went beyond and above getting me on the cruise whilst having to put up with my limited knowledge of using on line ban... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
96 High Street, DL7 8PP, Northallerton, United Kingdom
- 01609 780800
4.9
Excellent
1k reviews
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Welcomed by the lovely Grace we…
Welcomed by the lovely Grace we enquired about a quote for a holiday in September, after asking questions regarding the hotel etc, which Grace answered, we then proceeded to book the said holiday.
We always find Northallerton Hays girls very friendly and helpful.
19 March 2026
Reply from Hays Travel - Northallerton
Thank yo for leaving a review! It was a pleasure helping you book your holiday. We hope you have an amazing time away!
Best Wishes, Grace
Nicola was excellent in making sure we…
Nicola was excellent in making sure we got the best deal and places to stay for our holiday
22 March 2026
Reply from Hays Travel - Northallerton
Thank you so much for taking the time to complete our review service and for leaving such kind comments. It was a pleasure helping you book and I'm sure you'll have a great time exploring Dubrovnik & the Dalmation Coast.
Best Wishes
Nicola
Reply from Hays Travel - Northallerton
We're so happy we could provide professional support and book the holiday you required. Thank you for the fantastic review!
The travel agent Elisha was very…
The travel agent Elisha was very helpful and knowledgable
17 March 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! I hope you have a lovely time on your cruise
Best wishes,
Elisha
Mexico
As always the team at hays travel were amazing always go above and beyond to help.keep up the good work ladies
16 March 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review. It's always a pleasure helping you book your holidays
Nicola
Got 2 items sorted out for our cruise…
Got 2 items sorted out for our cruise later this year
8 March 2026
Reply from Hays Travel - Northallerton
Thank You for your review Grace x
Reply from Hays Travel - Northallerton
Many thanks for your amazing review, its always my pleasure! Wendy
All our questions were answered and a…
All our questions were answered and a holiday was booked
1 March 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review. I hope you have a wonderful holiday to Portugal!
Best Wishes, Sophie
Good prompt service
I was helped immediately -- no waiting. I was pleasantly surprised to find that there was no charge. Booking my flights was done fir me and it was quite easy. I really appreciated the help.
8 March 2026
Reply from Hays Travel - Northallerton
Thank you so much for taking the time to complete our review service and for leaving such lovely comments. It was a pleasure helping you book.
Best Wishes
Grace
Reply from Hays Travel - Northallerton
Thank you so much for taking the time to complete our review service. We appreciate your kind words and are so glad we could provide helpful information and make you feel comfortable with our service. We hope you have an amazing time in Turkey.
Best Wishes
Steph
Efficient and friendly service
3 March 2026
Reply from Hays Travel - Northallerton
Wow thank you so much for your 5 star review and for leaving such kind comments. It was a pleasure helping you book and I'm sure you'll have a great time in Lanzarote.
Best Wishes
Nicola
Ellisha explained everything fully
Ellisha explained everything fully, confirmed our requirements and once agreed, repeated all details to ensure accurate. Very professional.
7 March 2026
Reply from Hays Travel - Northallerton
Thank you so much for taking the time to complete our review service and for leaving such lovely comments. It was a pleasure helping you book and I'm sure you'll have an amazing time on your cruise.
Best Wishes
Elisha
Reply from Hays Travel - Northallerton
Thank you so much for the 5 star review, it was lovely to help you book a holiday x Nicola
Great service from Hayes travel in Northallerton.
Great service from Hayes travel in Northallerton yet again all the staff are very helpful. Big shout out to Nicola for sorting our next cruise out around the Carribbean in 2028. Hopefully Mr Trump won't cause any delays on this one.🤞🤞
18 February 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a such a lovely review on our page! We hope you have a fantastic holiday and cannot wait to hear about it upon your return.
Thanks, Nicola
Very friendly and helpful explained…
Very friendly and helpful explained everything as she went on
3 March 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! It was a pleasure helping you book your holiday!
Thanks, Grace
Good communication through
Good communication through, had made several phone calls prior to calling in to book and we were met with polite helpful responses at all times. Both ladies were pleasant and helpful and a credit to the store.
2 March 2026
Reply from Hays Travel - Northallerton
Thank you for leaving such a kind review! We hope you have a wonderful time away in Jamaica!
Best Wishes, Nicola
Great to deal with
Great to deal with. Total understanding of what I wanted & they made it happen!
19 December 2025
Reply from Hays Travel - Northallerton
Thank you very much for leaving such a kind review!
Thanks, Alicia
The best out there
Extremely helpful polite and knowledgeable staff went out of their way to make sure we got the holiday we wanted the price point was very reasonable and competitive we have booked a few holidays with hays and honestly would not consider going elsewhere very happy customers
1 March 2026
Reply from Hays Travel - Northallerton
Thank you for leaving such kinds words. Its always a pleasure helping you book your holidays! I hope you have a wonderful time on your cruise!
Thanks, Steph
We had an amazing experience at Hays…
We had an amazing experience at Hays Travel, the staff are very welcoming friendly and knowledgeable. They definitely take the stress out of booking a holiday.
Keep up the good work definitely would use them again.
28 February 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review! We hope you have a fantastic holiday!
Thanks, Wendy
Adviser went beyond normal
Adviser secured a previous discount which had been offered by titan but had expired whilst I was unergoing treatment for cancer
Really pleased
28 February 2026
Reply from Hays Travel - Northallerton
It was a pleasure getting a holiday all booked for you. I hope you have great time!
Best wishes,
Steph
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