The agents were friendly, knowledgeable professional and caring. They listened carefully to our needs and wrapped a tailored holiday around them. Patient attentive and supportive Will certainly go... See more
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The lady that we spoke to in the shop, listened well to what we wanted, she did not make us feel rushed, and spent time looking for the best we could get for our budget and flying from an airport clos... See more
Thank you Grace for helping us book our flights to Portugal and our hire car. Very helpful and professional. Much appreciated.
I was attended to by Wendy and at times assisted by other members of staff Wendy went beyond and above getting me on the cruise whilst having to put up with my limited knowledge of using on line ban... See more
Company replied
Company details
- #21 of 206 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
96 High Street, DL7 8PP, Northallerton, United Kingdom
- 01609 780800
4.9
Excellent
1k reviews
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The place i wanted was achieved …
The place i wanted was achieved but also she went the extra mile by finding the hotel and holiday that fitted me perfectly.
28 February 2026
Reply from Hays Travel - Northallerton
I'm so glad I could find a great ideal for you. I hope you have a lovely time!
Best wishes,
Steph
Customer service fantastic!
Customer service fantastic!! Listened to what I wanted and got exactly the holiday I wanted with a lot of determination and patience thank you
26 February 2026
Reply from Hays Travel - Northallerton
Thanks so much for your amazing review! It was our pleasure helping you book your holiday. Have a lovely time!
Thanks, Elisha
Alicia was welcoming
Alicia was welcoming, helpful and efficient without being pushy. She suggested alternatives to our original plan that significantly reduced airport transfer times.
26 February 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! It was a pleasure helping you book your perfect getaway! I hope you have a wonderful time!
Thanks, Elisha
Reply from Hays Travel - Northallerton
Thank you so much for leaving a review! I hope you have a lovely time on your holiday
Best wishes,
Nicola
I popped into my local branch looking…
I popped into my local branch looking for a cruise holiday .
I told Sophie my requirements and she soon came up with just what I was looking for . I’ve used Hays on several occasions and the staff are always friendly , knowledgeable and extremely helpful .
20 February 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a lovely review! I hope you have a great time on your cruise
Best wishes,
Sophie
Professional team.
19 February 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! It was a pleasure helping you book your holiday
Best wishes,
Wendy
Excellent customer service
Very welcoming friendly staff. I was only booking flights. All done very quickly and efficiently.
Many thanks.
19 February 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! It was a pleasure helping you book your amazing holiday!
BestWishes, Steph
easy booking with options provided and…
easy booking with options provided and listening to requirements
19 February 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! It was a pleasure helping you book your amazing holiday! We cannot wait to hear about it upon your return.
Best Wishes, Grace
Nicola at the Northallerton branch has…
Nicola at the Northallerton branch has been fantastic as per normal when we have booked our latest trip. She has a wealth of knowledge, always listen to all our different demands and got the patience of a saint.
18 February 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! It was a pleasure helping you book your holiday!
Best Wishes, Nicola
Excellent service and advice
Excellent service and advice. Nicola was friendly and helpful
16 February 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! It was a pleasure helping you book your amazing holiday!
Best Wishes, Grace
Very happy
Nicola booked our holiday for us, she was very helpful and had great advice. We were really pleased with what she had booked for us. She listened to what we wanted and took everything into account. Thank you Nicola, we can’t wait to go away.
13 February 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! It was a pleasure helping you book your holiday!
Best Wishes, Nicola
Happy Booking at Hays Travel
Wendy at Hays was very helpful and enthusiastic when we booked our holiday.
7 February 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! Thank you for booking your holiday with Hays Travel!
Best Wishes, Wendy
Always there for us
The staff are always friendly and helpful. We are not seasoned travellers(yet) but we are getting there. The girls listen to what we would like and they wave their magic wands and help us find the perfect holiday
30 January 2026
Reply from Hays Travel - Northallerton
Thank you so much for your 5 star review. I love waving my magic wand to make a holiday dream come true. It's going to be fabulous.
Regards Wendy x
Only place to book a holiday
The ladies at Heys travel are always polite and helpful. I wouldn't think of booking my holiday anywhere else. Elisha is always great to talk to and understands my needs as often a solo traveller.
She gives you the time and information, with no pressure to book from the choices to choose from.
7 February 2026
Reply from Hays Travel - Northallerton
Thank you for your review, I love helping with holidays for our customers and their individual needs.
Elisha x
Friendly staff.
5 February 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! It was a pleasure helping you book your holiday to Egypt!
Best Wishes, Sophie
The person we saw was very welcoming…
The person we saw was very welcoming and put us at ease straight away. She helped us with everything we needed for our holiday.
4 February 2026
Reply from Hays Travel - Northallerton
Thank you very much for taking the time to leave a review. I hope you have a fantastic time on your holiday!
Best Wishes, Grace
Brilliant from start to finish
Brilliant from start to finish, thank you Nicola (Northallerton Branch)
2 February 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review on our page. It was please helping you book your holiday.
Best Wishes, Nicola
Reply from Hays Travel - Northallerton
Thank you for leaving a review. We're glad you have had a positive experience in out store. Have a wonderful holiday!
Best Wishes, Nicola
First time booking with Travel Agent
The member of staff we dealt with, Grace was very helpful in arranging our holiday. she dealt with our queries very professionally.
3 February 2026
Reply from Hays Travel - Northallerton
Hi,
Thank you so much for your lovely review!
I’m sure you’ll have a fantastic time on your Italian tour with Titan, and I can’t wait to hear all about it when you’re back!
Many thanks,
Grace
Booked with ease
Came in after seeing an advert online, Elisha in Northallerton explained all the details but also showed some alternatives which I went with as times and airline suited us better, Elisha made the booking experience feel easy and not rushed
3 February 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review! I hope you have a fantastic holiday!
Best Wishes, Elisha
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