The agents were friendly, knowledgeable professional and caring. They listened carefully to our needs and wrapped a tailored holiday around them. Patient attentive and supportive Will certainly go... See more
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The lady that we spoke to in the shop, listened well to what we wanted, she did not make us feel rushed, and spent time looking for the best we could get for our budget and flying from an airport clos... See more
Thank you Grace for helping us book our flights to Portugal and our hire car. Very helpful and professional. Much appreciated.
I was attended to by Wendy and at times assisted by other members of staff Wendy went beyond and above getting me on the cruise whilst having to put up with my limited knowledge of using on line ban... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
96 High Street, DL7 8PP, Northallerton, United Kingdom
- 01609 780800
4.9
Excellent
1k reviews
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Nicola was brilliant as always
Nicola was brilliant as always. It's always a very welcoming experience and a pleasure to see the team, thank you
3 February 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review. Its always a pleasure helping you book your holidays!
Best Wishes Nicola
Helpful and Knowledgeable
I spoke to Wendy at Hays Travel Northallerton and advised her what I would like on my cruise holiday. I was a bit uncertain on the cabin and Wendy was very helpful and guided me to a more suitable cabin. Very helpful and knowledgeable.
30 January 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review on our page. I hope you have a wonderful holiday and we cannot wait to hear about it upon you return.
Best Wishes, Wendy
Booking trip to New York
Booking trip to New York
From contacting the Northallerton branch with what I was wanting - they came back same day with a quote but I then went back to them to make amendments - nothing was too much trouble. Again came back promptly with exactly what we required for our trip to New York - went into branch to complete. Very happy with the service and was also advised that the dollar exchange was good - so purchased some whilst in branch. Would highly recommend Hays in Northallerton
29 January 2026
Reply from Hays Travel - Northallerton
Thank you very much for leaving a review on our page Pam. It was a pleasure helping you find your dream, holiday to New York. We hope you have a wonderful time!
Best Wishes, Elisha
Very patient flexible Grace and Wendy …
Very patient flexible Grace and Wendy were both helpful
29 January 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review. It was a pleasure helping you find your perfect holiday!
Best Wishes, Grace and Wendy
Reply from Hays Travel - Northallerton
Hi! Many thanks for this review, Its always a pleasure.
best regards,
Nicola :)
Reply from Hays Travel - Northallerton
Thank you for such a great review. I’m sure you will have a fantastic time in Cyprus!
Best wishes,
Grace
Good service to customers goes a long…
Good service to customers goes a long way keep it up
21 January 2026
Reply from Hays Travel - Northallerton
Thank you for your review, it is very much appreciated. It was a pleasure helping you to book your fantastic Malta getaway!
Many thanks,
Grace
Nicola was extremely helpful &…
Nicola was extremely helpful & knowledgeable. We had done some research on where we wanted to go & Nicola found the deal & booked it up for us. The holiday was a great deal at a fab price.
27 January 2026
Reply from Hays Travel - Northallerton
Thank yo for taking the time to leave a review on out page. I am glad you had a pleasant experience in store. We cannot wait to hear all about your adventures upon your return!
Best Wishes, Nicola
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review on out page. We hope you have a fantastic holiday to Italy!
Best Wishes, Grace
Amazing customer service
Amazing customer service. Nicola listened to exactly what I was looking for and then exceeded expectations. I would highly recommend the Northallerton branch.
26 January 2026
Reply from Hays Travel - Northallerton
Thank yo for taking the time to leave a review on out page. It was a pleasure helping you book your holiday! I hope you have a wonderful time in Spain!
Best Wishes, Nicola
Reply from Hays Travel - Northallerton
Thank you so much for taking the time to complete our review service and for leaving such great comments. I'm sure you'll have a fabulous time in Tenerife.
Best Wishes
Steph
A great service from Steph at the…
A great service from Steph at the Northallerton branch nothing was to much trouble in finding out short getaway .
25 January 2026
Reply from Hays Travel - Northallerton
Thank you so much for your 5 star review and for leaving such lovely comments. It was a pleasure helping you book and I'm sure you'll have a great time in Majorca.
Best Wishes
Steph
Helpful, Informative, Knowledgeable & Diligent
Nicola, our Travel Booking Guide was great. Not at all pushy. She told us what we wanted to know, plus gave us some background information about the hotel and its surrounding area and proximity to the sights. We weren't pressured to commit there and then. We felt free to go for a coffee and take time to think things over. All things considered we returned later, refreshed and ready to book. Thank you.
20 January 2026
Reply from Hays Travel - Northallerton
Thank you very much for your review on our page. It was a pleasure helping you find and book your holiday. We are glad you had a very pleasant experience in our store!
Best Wishes, Nicola
Reply from Hays Travel - Northallerton
Thank you for leaving a review. I hope you have a wonderful time on holiday to Portugal!
Best Wishes, Elisha
Reply from Hays Travel - Northallerton
Thank you very much for leaving a review! I hope you have a fantastic trip to Portugal!
Best Wishes, Sophie
Always a great service
Always a great service, friendly and listens to our requirements.
23 January 2026
Reply from Hays Travel - Northallerton
Thank you for leaving a review. It was a pleasure helping you book your amazing holiday to Spain!
Best Wishes, Elisha
All the staff very helpful and patent.
All the staff very helpful and patent.
Good product knoledge.
23 January 2026
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review! Its always a pleasure helping you book your holidays!
Best Wishes, Elisha
Reply from Hays Travel - Northallerton
Thank you for taking the time to leave a review! I hope you have a fantastic holiday to Spain!
Best Wishes, Emily
Hayes Travel Northallerton
Prompt service when we walked through the door. Pleasant staff. Efficiently dealt with our requests. Holiday booked!
21 January 2026
Reply from Hays Travel - Northallerton
Thank You so much for your lovely review, it was a pleasure to help with your holiday, Nicola x
Helpful and efficient service
We have been planning for a while a long trip later this year with multiple flights, car/camper van hire and hotels, altering the itinerary along the way before final booking. Hays were extremely helpful and efficient in accommodating our needs
21 January 2026
Reply from Hays Travel - Northallerton
Thank you so much for your lovely review, I am so please we got this all sorted for you and your holiday plans have been put in place, I remember when you first came in with your plan last year and I cant wait to hear all about it. Wendy x
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