Fiona was very helpful and patient, especially as we didn't know much about the cruise company we were booking. She also made us feel comfortable if we needed to come back with any queries.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Stephanie was cheerful, welcoming, patient and incredibly knowledgeable. She managed to secure us a cabin in a location we favoured on our preferred Cunard cruise. Overall it was an enjoyable experi... See more
We dealt with Fiona and found her first class in her work and very helpful. Nothing was too much trouble and booking the holiday was most enjoyable. She has great knowledge and answered all our querie... See more
Company replied
Always have great customer service each time I go into look for a holiday. Michelle in Paignton sorted through our wants and destination countries and found exactly what we were looking for. Never to... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
47 Hyde Road, TQ4 5BP, Paignton, United Kingdom
- 01803 552755
4.9
Excellent
621 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
We discussed with 2 team members and a lady in training. All were super helpful, informative and cheerful. They discussed everything we needed to know and more.
There was no sense of a pushy sale but just polite and welcoming. We are very much looking forward to our cruise.
11 September 2025
Reply from Hays Travel - Paignton
Thank you for your lovely review, we appreciate it. Glad that you are looking forward to your cruise. Best wishes, Chelsea
Always great friendly service
18 September 2025
Reply from Hays Travel - Paignton
Thank you Mary, Best wishes, Steph
As usual,hays travel staff are most…
As usual,hays travel staff are most knowledgeable and helpful from the moment you enter and leave the store....I will certainly be back
18 September 2025
Reply from Hays Travel - Paignton
Thank you for your lovely review. We look forward to seeing you again. Steph :)
Christmas holiday.The agent was extremely helpful polite…
The agent was extremely helpful polite and very knowledgeable, offering various options and helped us choose the perfect break.
17 September 2025
Reply from Hays Travel - Paignton
Thank you for your kind review.
It was my pleasure helping you find the perfect Christmas holiday, I hope you're all looking forward to it.
Many Thanks, Chelsea.
Very pleased from Brixham
We were vague on what we wanted but Steph helped us and led us to accomplish something we really wanted. She was patience and kind. We are very pleased with the outcome. Thank you
14 September 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review, it was my pleasure to help you find your holiday. I hope you have a lovely time, not long now!! Kindest regards Steph
Our local Hayes Travel are fabulous.
Friendly , helpful, efficient.
Central,and one can get things done in person.
24 August 2025
Reply from Hays Travel - Paignton
Thank you for your kind feedback.
It was a pleasure to help you with your holiday, we hope you're looking forward to visiting Corfu.
Many Thanks - Chelsea.
As usual Fiona was very good
As usual Fiona was very good - always friendly and professionally efficient. We can never fault Hays Paignton service
Thank you
12 September 2025
Reply from Hays Travel - Paignton
Many thanks for your kind words, so good that you can now look forward to your holiday. Best wishes to you both, Fiona
As always Fiona and the team provide a…
As always Fiona and the team provide a first class advice and service.
12 September 2025
Reply from Hays Travel - Paignton
Thank you very much, I hope you had a lovely birthday - Fiona :)
Georgina was extremely helpful
Georgina was extremely helpful, nothing was too much trouble, she took the time to answer all of my questions and queries.
7 September 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review! Not too long to go now :) - Georgie
All staff always go out of their way to find just what the customer is looking for
Fiona at the Paignton branch has always delivered amazing results for me. This time I was booking I was unable to speak with Fiona as she was on a day off so Megan took up the challenge. I now know that Megan is newly qualified but she took up the challenge of all our requirements and found some amazing mini beaks and then was supported by another member of staff to make the final booking for us.
29 August 2025
Reply from Hays Travel - Paignton
Thank you for your lovely words, really glad to hear you've always had great service from Fiona! It was a pleasure to get your holiday booked, and hope you have a lovely time away in the sun! - Megan :)
All ways a great service by really nice…
All ways a great service by really nice and helpful staff
4 September 2025
Reply from Hays Travel - Paignton
Thank you for your kind feedback, it was a pleasure helping you book your holiday. I hope you're looking forward to visiting Lanzarote.
Kind Regards - Stephanie.
Polite and professional service
Polite and professional service. Answered all of my questions, and made some interesting recommendations.
2 September 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review, its greatly appreciated. Kindest Regards Steph :)
Reply from Hays Travel - Paignton
Thank you very much for your 5 star review it is greatly appreciated. Kindest Regards Steph :)
Fantastic service
Fantastic service.
Personal and understanding of our needs and noting was too much trouble.
Great deals too.
31 August 2025
Reply from Hays Travel - Paignton
Thank you for your lovely review, it is greatly appreciated and it was my pleasure to help you with your holiday plans. Kindest Regards Steph :)
Georgina was very patient and helpful…
Georgina was very patient and helpful find me the right price holiday
24 August 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review! - Georgie :)
WELL DONE HAYS,PAIGNTON.
A very friendly greeting always,theres always a smile.Product knowledge is superb.A young lady by the name of Steph dealt with our latest booking to Kos Greece it could not have been betterHays sort everything inc airport parking.A very proffesional company in all ways.We would not use anyone else.
23 August 2025
Reply from Hays Travel - Paignton
What a lovely review. Much appreciated and hope you have a great time. Steph
Steph was a lovely lady
Steph was a lovely lady, who listened to what we wanted. Very efficient & knowledgeable.
We will certainly go back to book our next break. Thank you.
29 August 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review! We hope you're looking forward to your trip - Steph :)
Very helpful found a perfect holiday…
Very helpful found a perfect holiday for and answered questions we asked about other destinations
28 August 2025
Reply from Hays Travel - Paignton
Thank you so much for your kind review! - Georgie :)
Reply from Hays Travel - Paignton
Thank you, hope you both have awonderful time. Fiona & Steph
We use hays travel for all our travel…
We use hays travel for all our travel requirements. We are always met with a warm welcome and a cheery smile. Nothing is too much trouble for the staff they go over and above to try and deal with our requirements
23 August 2025
Reply from Hays Travel - Paignton
It is always a pleasure, hope you have a lovely time. Steph
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.