Hays Travel - Perth Reviews 

1,226
TrustScore 5 out of 5

4.9

65 High Street, PH1 5TJ Perth, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Having used Hays Perth before, we knew that they could deal with our holiday. We were not disappointed. Our holiday was complex but Jenna handled our requirements with knowledge, professionalism and p... See more

Rated 5 out of 5 stars

I would definitely recommend a visit to Hays Travel in Perth. As soon as you walk in you are welcomed by lovely smiling staff who are all willing to assist. I have booked all my holidays with them for... See more

Company replied

Rated 5 out of 5 stars

Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more

Company replied

Rated 5 out of 5 stars

As per usual, service was first class. Making changes was no problem to them, all booked within 15 minutes. Out go to for all our holidays.


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 65 High Street, PH1 5TJ, Perth, United Kingdom

  • 01738658033

4.9

Excellent

TrustScore 5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,226)

124,458 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nothing is too much trouble for any of…

Nothing is too much trouble for any of the Hays team in their Perth store. The friendliest, helpful and knowledgeable staff. The only travel agent we'll use. Shout out to Zuzana!

11 May 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments. I will ensure your positive comments are passed on to Zuzana.

Kindest Regards

Katie
Assistant Manager

Rated 5 out of 5 stars

Booking flights so easy with Hays

Lily was absolutely fantastic from start to finish. Very friendly lady.

9 May 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Lily, I will ensure your positive comments are passed on to her.

Kindest Regards


Jackie
Branch Manager

Rated 5 out of 5 stars

Happy to help

As always, staff happy to help with our enquiries, always ring back when needed and help us plan our trip .

10 May 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Suzanna made finding a holiday for me…

Suzanna made finding a holiday for me easier than I thought,considering I really didnt know where I'd like to go ! Thank you.

9 May 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments. I will ensure your positive comments are passed on to Zuzana.

Kindest Regards

Katie
Assistant Manager

Rated 5 out of 5 stars

Always an absolute pleasure …Katie is…

Always an absolute pleasure …Katie is wonderful as are all the team in Perth.
It’s so comforting to know that you are in such safe hands with all that’s going on in the world.

8 May 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. It is always lovely to see you and I am so pleased you feel comfortable with all the girls in the store.
Kindest Regards, 
Katie
Assistance Manger xx

Rated 5 out of 5 stars

Janet in the Perth branch of Hay’s…

Janet in the Perth branch of Hay’s Travel was very pleasant, helpful and very very patient with us as we deliberated over our holiday destination and accommodation . I have had experience with this company before and have been very satisfied with the service

6 May 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Jackie very helpful and friendly ,great…

Jackie very helpful and friendly ,great knowledge on cruises we were interested in .

7 May 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for taking the time to leave a review o the service you received. I am so pleased we managed to get you the cruise booked.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

5 star experience

Jackie gave excellent service in store as we were looking to book our first cruise. She provided comparisons between different available packages and didn’t pressure us to make a decision. Also told us about extras we can organise further down the line as we have booked so far in advance. Always a pleasure dealing with the girls in Perth, even had a coffee and cookie while booking!

5 May 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for your review, I am pleased you enjoyed the service & the coffee. Looking forward to seeing you again soon.

Kindest Regards

Jackie xx

Rated 5 out of 5 stars

Great service

Great service. Staff professional, knowledgeable, very helpful and thoughtful.

6 May 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Laura was patient and helpful when…

Laura was patient and helpful when organising the Emirates flights. Katie had also provided choices. Flights all booked.

6 May 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really do appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

I am always made welcome when i visit A T Mays

I am always made welcome when i visit A T MAYS . I find they always manage to get my holiday cruise at the right price.

5 May 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. It is always lovely to see you, and I am so pleased we manged to get you booked for your next cruise.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Janet was really professional

Janet was really professional, friendly and patient during our meeting. With her wealth of experience, she easily made the process very clear, and made a couple of suggestions for making my trip easier, which was a great benefit for me.

28 April 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments. I will ensure your positive comments are passed on to Janet.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Jenna was extremely helpful

Jenna was extremely helpful. We had a strict budget and specific location in mind. Jenna found us a package that fit both requirements. We booked and paid immediately.
Hays Perth always comes through I would always go there first for a package holiday.

1 May 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Jenna, I will ensure your positive comments are passed on to her.

Kindest Regards,

Jackie
Branch Manager

Rated 5 out of 5 stars

Thought we'd really challenged her!

Thought we'd really challenged her!

As usual, I asked Jackie to provide some options for a possible October holiday. I'm quite specific about my requirements:adults only, five star service, food that merits rave reviews and a fabulous room! This time my holiday mate had suggested a budget even I thought crazily low. I expected Jackie to say no dice. She, however, came back with several options and I booked the first one immediately as it met the brief. So happy to be dealing with such an amazing travel agent.

2 May 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I do love a challenge, and I am so pleased I managed to get you something.

Kindest Regards

Jackie xx

Rated 5 out of 5 stars

First class service again

First class service again
Thank you

1 May 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments and I am so glad you are happy with our service.

Kindest Regards

Jackie x

Rated 5 out of 5 stars

You open the door to a warm welcoming…

You open the door to a warm welcoming environment.Jackie the manager and her team are friendly,knowledgeable professional and make everything from looking to booking with ease.

28 April 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. It was lovely to see you both.

Kindest Regards

Jackie xx

Rated 5 out of 5 stars

Always use hay’s very helpful and…

Always use hay’s very helpful and efficient

17 April 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Thanks to Jackie 👍

15 April 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Katie
Assistant Manager

Rated 5 out of 5 stars

Zuzana is always proficient …

Zuzana is always proficient knowledgeable & helpful.

27 March 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Zuzana, I really appreciate all of the comments & I will ensure your positive comments are passed on to her.

Kindest Regards

Katie
Assistant Manager

Rated 5 out of 5 stars

All wonderful staff in the shop who…

All wonderful staff in the shop who made booking our holiday effortles and stress free :) Everything went very smoothly from start to finish! I reccomend Hays very highly and will be booking all our holidays through them in future 👌

4 April 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look