Hays Travel - Perth Reviews 

1,228
TrustScore 5 out of 5

4.9

65 High Street, PH1 5TJ Perth, GB


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Rated 5 out of 5 stars

Having used Hays Perth before, we knew that they could deal with our holiday. We were not disappointed. Our holiday was complex but Jenna handled our requirements with knowledge, professionalism and p... See more

Company replied

Rated 5 out of 5 stars

I would definitely recommend a visit to Hays Travel in Perth. As soon as you walk in you are welcomed by lovely smiling staff who are all willing to assist. I have booked all my holidays with them for... See more

Company replied

Rated 5 out of 5 stars

Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more

Company replied

Rated 5 out of 5 stars

As per usual, service was first class. Making changes was no problem to them, all booked within 15 minutes. Out go to for all our holidays.

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 65 High Street, PH1 5TJ, Perth, United Kingdom

  • 01738658033

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,228)

124,737 reviews in the last 12 months

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Rated 5 out of 5 stars
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review on the service received from Lily. I really appreciate all of the comments, & I will ensure your positive comments are passed on to her.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Katie gave excellent service

Katie gave excellent service, could almost hear her smiling.

14 March 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with my service.

Kindest Regards
Katie
Assistant Manager

Rated 5 out of 5 stars

Lovely staff

Very patient, helpful and pleasant member of staff.

6 March 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.
Kind Regards,
Katie
Assistant Manager

Rated 5 out of 5 stars

Very professional and always get you…

Very professional and always get you what your looking for in a holiday.

12 March 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.
Kind Regards,
Katie
Assistant Manager

Rated 5 out of 5 stars

Excellent Service

Great service from Janet ,as always in the Perth store

8 March 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Janet, I will ensure your positive comments are passed on to her.

Kindest Regards,
Katie
Assistant Manager

Rated 5 out of 5 stars
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Lily, I will ensure your positive comments are passed on to her.

Kindest Regards,
Katie
Assistant Manager

Rated 5 out of 5 stars

Jenna was really lovely and could not…

Jenna was really lovely and could not have been more helpful, I have nothing but nice things to say

27 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Jenna, I will ensure your positive comments are passed on to her.

Kindest Regards,
Katie
Assistant Manager

Rated 5 out of 5 stars

Friendly and helpful

The experience at Hays Travel in Perth was as great as always. Katie listened to what we were looking for and gave us lots of options to choose from till we found the holiday that was right for us. Thank you.

25 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with my service.

Kindest Regards,
Katie
Assistant Manager

Rated 4 out of 5 stars

Happy with the whole booking process.

Happy with the whole booking process.
Very helpful and answered all our questions

1 March 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments and I am so glad you are happy with our service.

Kindest Regards
Jackie
Branch Manager

Rated 5 out of 5 stars

Staff well trained and found everything…

Staff well trained and found everything we needed.

1 March 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments and I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Very friendly and helpful staff

Very friendly and helpful staff

28 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Jenna, I will ensure your positive comments are passed on to her.

Kindest Regards

Katie
Assistant Manager

Rated 5 out of 5 stars

Usual friendly service in Hays

Usual friendly service in Hays . Nothing is a problem . Booked another holiday . Jackie was able to finds me another holiday deal price matching what I’d found online . Very satisfied , And will happily go back again to book another.
Great service 👍👍

18 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service and will return again to book your future holidays!
Kindest Regards, 
Katie
Assistant Manager

Rated 4 out of 5 stars

Cruise …

Felt the girl maybe wasn’t familiar with booking a cruise, asked a colleague for help which was readily given.

17 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments.

Kindest Regards,
Katie
Assistant Manager

Rated 5 out of 5 stars

Great fun with Katie today and booked…

Great fun with Katie today and booked our first cruise!

23 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Katie, I will ensure your positive comments are passed on to her.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

A friendly

A friendly , knowledgeable and experienced advisor made booking our holiday a pleasure.

23 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 4 out of 5 stars

Helpful and informative staff.Simply…

Helpful and informative staff.Simply put, nice people

15 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Excellent service from Janet

Excellent service from Janet. Very knowledgeable, we felt well supported while choosing our Easter city break. Would highly recommend using Hays Travel.

15 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service. Kindest Regards, Katie

Rated 5 out of 5 stars

Absolutely great service

Absolutely great service. The young lady was excellent. She listened to what we were looking for. And gave us great insight to the resort. And good advice for travelling.

21 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

We appreciate you taking the time to share your experience. We're so happy to hear that you received excellent service and helpful advice for your trip!

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience
Lots of information and competitive pricing

19 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

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