Hays Travel - Perth Reviews 

1,226
TrustScore 5 out of 5

4.9

65 High Street, PH1 5TJ Perth, GB


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Rated 5 out of 5 stars

Having used Hays Perth before, we knew that they could deal with our holiday. We were not disappointed. Our holiday was complex but Jenna handled our requirements with knowledge, professionalism and p... See more

Rated 5 out of 5 stars

I would definitely recommend a visit to Hays Travel in Perth. As soon as you walk in you are welcomed by lovely smiling staff who are all willing to assist. I have booked all my holidays with them for... See more

Company replied

Rated 5 out of 5 stars

Our travel adviser had already researched the holiday destination we had chosen and sent us all the necessary information. She had looked at availability, flight times, discounts and price to give us... See more

Company replied

Rated 5 out of 5 stars

As per usual, service was first class. Making changes was no problem to them, all booked within 15 minutes. Out go to for all our holidays.


Company details

  1. #21 of 205 best companies in Travel agent
  2. #8 of 37 best companies in Cruise agency
  3. #7 of 52 best companies in Cruise Travel Agency
  4. #4 of 34 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #9 of 100 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 65 High Street, PH1 5TJ, Perth, United Kingdom

  • 01738658033

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,226)

123,986 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The advisor was very through and…

The advisor was very through and helpful. She asked all the questions of the operator we wanted and in return answered all the questions we had.

18 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards
Jackie
Branch Manager

Rated 5 out of 5 stars

Jackie was very helpful and the…

Jackie was very helpful and the information she gave was amazing.

17 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback, it's always lovely to see you both. See you soon, Jackie x

Rated 5 out of 5 stars

Happy holiday hunting

Staff very helpful and friendly looked at deals for me and matched a deal I had been quoted by another company so very pleased x

18 February 2026
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Reply from Hays Travel - Perth

Lorna,

We appreciate you taking the time to leave us such a fantastic review! We're so glad our staff could help you find the perfect deal and match the quote.

Kindest Regards
Jackie
Branch Manager

Rated 5 out of 5 stars

It was Katie

It was Katie . Very helpful

11 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Very efficient and friendly and helped…

Very efficient and friendly and helped with question I asked about our holiday

18 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Perth shop

Perth shop, Lilly provided excellent customer service. Very knowledgable and informative

16 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I will ensure your positive comments are passed onto Lily.

Kindest Regards
Jackie
Branch Manager

Rated 5 out of 5 stars

Fantastic service

Very friendly, informative service.

17 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie
Branch Manager

Rated 5 out of 5 stars

Janet is 10 out of 10

Janet the cruise specialist was so helpful and friendly in store and on the phone and I’m pleased to say we booked a fantastic holiday through her.
The Perth staff are so nice and helpful and the experience was so easy and stress free. Janet’s knowledge on cruise holidays was amazing and she is an asset to Hays travel in Perth.

15 February 2026
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Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Janet. I really appreciate all of the comments, & I will ensure your positive comments are passed on to her.

Kindest Regards
Jackie
Branch Manager

Rated 5 out of 5 stars

Great staff ,they give you enough time…

Great staff ,they give you enough time to ask questions and not rushing

8 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards,
Jackie
Branch Manager

Rated 5 out of 5 stars

Very helpful staff

13 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie,
Branch Manager

Rated 5 out of 5 stars

Excellent service

Excellent service, agent very helpful and knowledgeable.

10 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards

Jackie,
Branch Manager

Rated 5 out of 5 stars

Excellent Service

We have not used Hays Travel before, but have used somewhere else for over 15 years. Eva greetede with a big smile and really worked to help me. Even when the system was playing up she remained professional. Eventually Eva managed to get us a price for a holiday, that I knew exactly what I wanted, better than a competitor. Her cheerful demeanour made the hour in the store go quickly. Well done and thanks to the person that helped her out. Will definitely use Hays Travel again.

9 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for taking the time to leave us a positive review! I will pass along all of your kind comments to Eva.. Thank you so much for giving us a try on this occasion and we look forward to seeing you again! Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

Great help

All the staff are very helpful. Special thanks to Janet for her patience with us. Xx

8 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service.

Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Turkey holiday

Went into shop and Janet was my point of contact she was so helpfull
Gave what i wanted with no pressure
Highly recommended

8 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Janet, I will ensure your positive comments are passed on to her. Kindest Regards, Jackie, Branch Manager

Rated 4 out of 5 stars

My holiday booking experience

Have dealt with most of the ladies in the Perth shop. They are friendly, helpful and do everything the can to help you get your ideal holiday booked and stress free

29 January 2026
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Reply from Hays Travel - Perth

Thank you so much for your kind feedback. I really appreciate all of the comments & I am so glad you are happy with our service. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Fantastic service

Laura was fantastic, she took note of everything I want from my trip and was excited as I was to book a very special trip.

6 February 2026
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Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Laura. I really appreciate all of the comments and I am so glad you are happy with our service. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Pleasant helpful staff

Pleasant helpful staff. (Katie) Nothing was a bother.

7 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for writing a review of the service received from Katie, I will ensure your positive comments are passed on to her. Kindest Regards, Jackie, Branch Manager

Rated 5 out of 5 stars

Berlin

First class service and attention
Very knowledgeable

31 January 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for your kind feedback. I really appreciate all of the comments and I am so glad you are happy with our service. Kindest Regards Jackie, Branch Manager

Rated 5 out of 5 stars

Friendly, efficient service.

I went to book a week in France and it was all arranged within 30 minutes. As usual the staff were friendly, nothing is ever too much trouble. It was all easy and painless. Thanks again.
J

4 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review, we really appreciate the feedback. I will pass along your kind comments to Janet. Kind Regards, Alisoun - Assistant Manager

Rated 5 out of 5 stars

Super service

Warm welcome. Took time to go through all details of the holiday. Matched my online price which was great.
Booked via this branch last time and returned as appreciate the supportive service so was my first point of call.

4 February 2026
Hays Travel - Perth logo

Reply from Hays Travel - Perth

Thank you for taking the time to leave us a positive review, we really appreciate the feedback. I will pass along your kind comments to Lily. Kind Regards, Alisoun - Assistant Manager

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