Hays Travel - Salford Reviews 

1,143
TrustScore 5 out of 5

4.9

20 Briar Hill Way, Salford Shopping City, M6 5FD Salford, GB


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Rated 5 out of 5 stars

Saskia was our booker and helped me look into a last minute getaway for me and my husband, she was very informative and advised us on best locations that covered what we wanted. We ended up booking a... See more

Rated 5 out of 5 stars

The staff at hays travel Salford are absolutely brilliant. Always on hand if you need them or worried about anything to do with your holiday and make me feel warm and welcome and put your mind at ease... See more

Company replied

Rated 5 out of 5 stars

We have used Hays Travel Salford previously and as with the other occasions we were looked after really well. All the staff we have dealt with have been very efficient and this occasion was no differe... See more

Company replied

Rated 5 out of 5 stars

We could not of had a better experience at hays travel -salford ,thanks to saskia who from start to finish was really helpful she listened to what we were looking for and found us a great first holida... See more

Company replied


Company details

  1. #21 of 207 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 32 best companies in Currency exchange service
  6. #8 of 102 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 20 Briar Hill Way, Salford Shopping City, M6 5FD, Salford, United Kingdom

  • 01615328936

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,143)

119,579 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, knowledgeable ladies and always happy to answer any questions Always choose to book at Hays Salford.

1 July 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Thanks so much for this lovely feedback as always Chris, thanks for booking with us again, look forward to seeing you soon

Rated 5 out of 5 stars

Excellent service

Excellent service, very helpful

28 June 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Thanks so much for the lovely feedback Dale, it was so lovely to see you and thank you for coming back to us
Look forward to seeing you again soon
Riah

Rated 5 out of 5 stars

All the staff at the salford precent arevmost helpful & polite they are a credit to hays travel ♥️♥️…

All the staff at salford precent are always very helpful & polite with the customer's they are a credit to Hays travel ♥️Myself & my partner love going there when we want to go on holiday to lanzarote happy days ♥️♥️♥️♥️

26 June 2026
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Reply from Hays Travel - Salford

Oh Ang, what a lovely review this is, Thank you so so much, we love you booking with us and all the treats you bring us, long may they continue
Riah x

Rated 5 out of 5 stars

Great service

Great service

19 June 2026
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Reply from Hays Travel - Salford

Thanks so much for taking the time to leave us this feedback, we really do appreciate it

Riah

Rated 5 out of 5 stars

Holiday 202 6reat Saskia the agent…

The booking was great Saskia the agent was very good and helpful she explained everything step by step.

22 June 2026
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Reply from Hays Travel - Salford

Thanks so much for this lovely feedback for Saskia
Thank you for booking with us
Riah

Rated 5 out of 5 stars

Absolutly brilliant .great staff very…

Absolutly brilliant .great staff very helpfull polite and fun we had a great giggle with them while sorting our holiday .fab staff fab shop you couldnt do enough for us 10/10

21 June 2026
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Reply from Hays Travel - Salford

Thank you so much for this great feedback for Joanne, I will pass this onto her.
Thank you for booking and look forward to seeing you again soon

Riah

Rated 5 out of 5 stars

We've always booked with Hays

We've always booked with Hays, previously Co-op for years and always booked with Jo, always helpful

22 June 2026
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Reply from Hays Travel - Salford

Thanks David

We truly appreciate your kind words! We are delighted our team provided excellent service.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Absolutely Amazing service

Absolutely Amazing service, Reah was exceptional from the start, lovely pleasant atmosphere too,

21 June 2026
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Reply from Hays Travel - Salford

Thanks so much for this lovely feedback, my job is made easy with lovely customers like you, thanks so much for booking with me and hopefully more to come - Riah :)

Rated 5 out of 5 stars

We booked our long awaited holiday with…

We booked our long awaited holiday with fran she was absolutely fantastic helped us with everything as things have changed since our last holiday

21 June 2026
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Reply from Hays Travel - Salford

Mr Maclean,

We're so glad we could assist with your holiday plans. We appreciate your kind words and look forward to helping you again!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The agent that served us was very…

The agent that served us was very polite and made us feel at ease even though it was practically closing time. She answered our questions without worrying about the time

29 May 2026
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Reply from Hays Travel - Salford

Paul A,

We're so pleased our team provided such a great experience, even near closing. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

We All ways go to Hays at Salford…

We All ways go to Hays at Salford shopping precinct as all the staff lovely and polite all ways happy to help you with any questions. We won’t go anywhere else.

18 June 2026
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Reply from Hays Travel - Salford

Thanks so much for this lovely feedback Julie, I really do appreciate it, always a pleasure booking your lovely Holidays and especially one this amazing
See you soon Riah

Rated 5 out of 5 stars

I have recently booked a holiday

I have recently booked a holiday to Lanzarote for me and my partner, we were greeted by a lovely travel agent called Saskia. She was very professional and helpful making sure we had everything we needed for our holiday. If you are looking to book a holiday through Hays I would 100% recommend her.

18 June 2026
Unprompted review
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Thanks for this amazing feedback for our Saskia, I absolutely agree she is simply the best and I am so pleased she got you the perfect Holiday.
Thanks Riah

Rated 5 out of 5 stars

Fran was extremely helpful and went…

Fran was extremely helpful and went above and beyond to help us find out perfect holiday

14 June 2026
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Reply from Hays Travel - Salford

cameron,

We're so happy our Fran helped you find your perfect holiday! Thank you for your kind words & booking with us

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Booked a all inclusive EasyJet holiday

Booked a all inclusive EasyJet holiday
5 days in advance with Hays travel Salford precinct Brought passports with me
Helpful polite & pleasant travel advisor
Most documents including boarding passes printed out during the booking process

29 May 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Mary,

We're so glad to hear you had such a positive experience booking your holiday with us! It's wonderful that our travel advisor was helpful and efficient. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Very helpful was that beautiful girl…

Very helpful was that beautiful girl sashka talked me tho everything was very helpful

9 June 2026
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Reply from Hays Travel - Salford

Mr mark oneill,

We are so glad to hear our team provided such helpful assistance. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Perfect advice

Perfect advice, great staff very knowledgeable what more can I say

31 May 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

Martin Hazeldine,

We're so glad our team provided excellent service. Thank you!

Kind Regards
Hays Travel

Rated 4 out of 5 stars

I think your female Staff.

I think your female Staff.. are beautiful women.. who bend over backwards to service travellers requirements.
Myself and partner...Mr. John Parkinson...and Mr. Ray Gavin...have spent...£12,000 over past 5 years with Hays.
May our tradition continue around our Globe 🌎. Kind 😇 regards.. Jp n RG..

5 June 2026
Hays Travel - Salford logo

Reply from Hays Travel - Salford

j parkinson,

We appreciate you sharing your positive feedback and continued loyalty. We are pleased to know our team has consistently provided excellent service. We look forward to assisting with your future travels.

Kind Regards
Hays Travel

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