Well another excellent supportive booking by Kelsey. I was disappointed when my first holiday "date " was un available , but kelsey's reassurance that "i'm sure we will ge... See more
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See what reviewers are saying
We,always go to Skelmersdale to see Janette she is wonderful Nothing to much trouble and always,finds us the best flight times and holiday . Wouldn't go anywhere else.
Company replied
I book practically all my holidays through Hays. I find them very helpful and have even priced matched holidays for me. My 1st point of call in the branch is Ann-Marie (Skelnersdale) whether in pe... See more
Company replied
Always used Hays Travel, they are the best. Nothing was too much trouble for them. Searching many flights to get us the right one to accommodate 7 family members. Excellent service and all done with a... See more
Company replied
Company details
- #21 of 208 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 32 best companies in Currency exchange service
- #8 of 102 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
23 The Concourse shopping centre, WN8 6LE, Skelmersdale, United Kingdom
- 01695 720117
4.9
Excellent
627 reviews
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The advisor was very helpful
The advisor was very helpful. Polite and went out of her way to book the holiday for us.
20 July 2025
Reply from Hays Travel - Skelmersdale
Thank you for writing a review of the service received from Janette , i will ensure your positive comments are passed onto her.
Great recommendations
Manager dealt with our complicated enquiry for a Disney trip next year. very helpful!
24 July 2025
Reply from Hays Travel - Skelmersdale
Thank You for your kind words we will be sure to pass these on. We look forward to seeing you again soon
Lovely staff member Amy
Lovely staff member, very friendly and knowledgeable about the place we booked.
15 July 2025
Reply from Hays Travel - Skelmersdale
Thank you for your kind words it was a pleasure booking your Holiday :)
Reply from Hays Travel - Skelmersdale
Thank you for your feed back, we look forward to welcoming you back into store :)
Excellent customer service
Jannette was extremely helpful sorting out our short Scottish cruise after seeing it in the window for 2027 nothing was too much trouble even sorting out dining times which were perfect for us all in all a very satisfying experience this is the second cruise we have booked in this store in a couple of months and the staff as a whole are extremely helpful and lovely friendly people
8 July 2025
Reply from Hays Travel - Skelmersdale
Thank you for your kind comments & look forward to booking many more holidays .
I found Jeanette very friendly and…
I found Jeanette very friendly and helpful, she did her best to find what I was asking for in an hotel/apartment to suit my mobility issues and price. Would definitely recommend Hays Travel.
15 July 2025
Reply from Hays Travel - Skelmersdale
Thank You for your review , I'm pleased you enjoyed the service from janette & look forward to booking many more holidays with Hays Skelmersdale.
Reply from Hays Travel - Skelmersdale
Thank you for your kind feedback it was great to see you in store and we look forward to welcoming you back soon :)
Reply from Hays Travel - Skelmersdale
Thankyou for your lovely words! We hope to see you in store again soon:)
Kindest Regards, Millie.
Who to see to get the job done
I wanted to book flight to and from L/pool to Bergerac with Ryanair. Impossible for me so I went to Hays in Skelmersdale and spoke about my plan and Ginette (forgive me if the spelling is wrong) organised everything for me and my friend very efficiently and in a very pleasant manner.Other members of staff, Millie and Gemma with my request for Euros, equally skilled.
3 July 2025
Reply from Hays Travel - Skelmersdale
Thankyou so much for your kind words, Susan. We really appreciate this:) We hope to see you in store again soon.
Kindest Regards, Millie.
Ann-Marie was absolutely amazing
Ann-Marie was absolutely amazing. She was so helpful and friendly. And gave us lots of advice. She booked the perfect holiday for me. Well done haze travel.
9 July 2025
Reply from Hays Travel - Skelmersdale
Thank you for your kind words it was lovely meeting you and I look forward to seeing you in store in the future :)
We keep returning
We keep returning, and have no complaints, from a customer point of view that should be enough.its very easy to complain
8 July 2025
Reply from Hays Travel - Skelmersdale
Thank you for your kind words, it was a pleasure booking your holiday
Reply from Hays Travel - Skelmersdale
Thank you for your feed back we are glad you enjoyed your time in store with Millie :)
Stuff was very helpful with choosing…
Stuff was very helpful with choosing our family holiday.
7 July 2025
Reply from Hays Travel - Skelmersdale
Thank you for your kind words
Really helpful made it easy to book
28 June 2025
Reply from Hays Travel - Skelmersdale
Thank you for your feed back we are glad you enjoyed your experience with us :)
We had a real good experience booking…
We had a real good experience booking our holiday she was lovely and explained everything as we went along
3 July 2025
Reply from Hays Travel - Skelmersdale
It was a pleasure to book your Holiday look forward to booking may more.
Customer service staff Sarah was very…
Customer service staff Sarah was very professional, searched for the right place for us to stay. I will be returning to your store to book a holiday for next year felt really welcoming and took the time to listen, not like most when you go in store where they just hand you a load of brouches hence the 5 stars
25 June 2025
Reply from Hays Travel - Skelmersdale
Thank you for your kind words, we shall look forward to welcoming you back in store.
Friendly and helpful
Friendly, very helpful and informative. Efficient too. Will return for future bookings.
23 June 2025
Reply from Hays Travel - Skelmersdale
Thankyou for your kind words Graham. We hope to see you in store again soon:)
Kindest Regards, Millie:)
Amazing staff so friendly and helpful
Amazing staff so friendly and helpful! Great team made booking a holiday so easy
18 June 2025
Reply from Hays Travel - Skelmersdale
thanks for your lovely feed back, it was a pleasure to welcome you in store. We will see you again soon :)
Great service and help from staff …
Great service and help from staff especially Ann Marie for all her help booking the holidays for myself and wife
3 June 2025
Reply from Hays Travel - Skelmersdale
Thankyou for your kind words. I will be sure to pass this on to Ann-Marie and the rest of our team :)
We hope to see you in store again soon.
Kind Regards,
All at Hays Travel Skelmersdale.
Milly is a credit to your team
Milly is a credit to your team, kept me up to date with everything, and all paperwork was ready for me to be printed off when I got to work, a big thank you.
6 June 2025
Reply from Hays Travel - Skelmersdale
Thank you for your kind words, we will be sure to pass these over to Millie. We look forward to welcoming you back to store :)
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