Very helpful and knowledgeable holiday sales person. Very efficient in getting the correct holiday for us. Very smooth transaction it filling out the holiday schedule. Very pleased with the complete p... See more
Company replied
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Staff were warm & welcoming on arrival. Identified that there were no longer any cabins at the advertised price on that date & gave us alternatives. Showed us the location of these on the deck plans &... See more
Company replied
Excellent service, most helpful and quick to find the right holiday for us,and also the right price can,t praise Hay,s travel Stourbridge west Midland enough, thanks to Beth.xx
Company replied
Claire was friendly but very professional. After spending an hour with us the first visit, going through numerous cruises, we decided they weren't what we wanted, she gave us other options. After a b... See more
Company replied
Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
25 Ryemarket, DY8 1HJ, Stourbridge, United Kingdom
- 01384933326
4.9
Excellent
988 reviews
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First class
Knowledge, experience, very friendly, nothing too much trouble. Tracey 10 out of 10. All in all a very good experience.
7 May 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Nothing was to much trouble and she was…
Nothing was to much trouble and she was very friendly.
5 May 2026
Reply from Hays Travel - Stourbridge
We appreciate your kind review! We are so glad to hear that our team was friendly and helpful to you during your time of need.
Great experience
26 April 2026
Reply from Hays Travel - Stourbridge
Thank you for you review it was a pleasure to book your holiday
Very helpful staff
Very helpful staff, they made booking the holiday very easy and provided their input to different holiday destinations, extremely happy with the overall process booking our holiday with Hays Travel👍
19 April 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
It's always a pleasure to visit…
It's always a pleasure to visit Stourbridge branch to book a holiday the staff are all professional.
23 April 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your kind word , always a pleasure to help.
A great experience
A great experience, Claire and the team were brilliant and so patient as we really had no clue but we have now booked our river cruise & couldn’t have done it without Claire’s help. A really daunting experience made easy and fun, we did some laughing. Thanks Hays Stourbridge
11 April 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your lovely comments, it was a pleasure to book your river cruise
Efficiency
Mia,your agent was lovely , listened to what we were looking for in a holiday and made us feel at ease when booking as we havn't been away abroad for many years, she answered all our questions and was very helpful regarding what we had to do next? I would definately recommebd Hayes travel of Stourbridge as they are very efficient and understanding , keep up the good work guys , wee done and thank you
18 April 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review. I hope you have a lovely holiday and so glad i was able to help.
Helpful,freindly.
15 February 2026
Reply from Hays Travel - Stourbridge
Thank you so much for your comments, a pleasure to help
Staff very friendly and helpful
Staff very friendly and helpful , got the right holiday we wanted , paper work and explaining everything really well thank you
11 April 2026
Reply from Hays Travel - Stourbridge
We appreciate your feedback and are so glad we could help you find the right holiday. It's great to hear our team was friendly, helpful, and thorough!
Excellent, friendly, knowledgeable!
Excellent friendly, knowledgeable service from Rob.
Felt he went the extra mile in providing sound advice.
Have in the past always booked cruises direct with the operators but Rob offered fair and impartial help.
Will use Hays travel in the future.
18 April 2026
Reply from Hays Travel - Stourbridge
DavidL,
We appreciate you taking the time to share your experience. We're so glad that you found our service helpful and informative and will consider us for future bookings.
Kind Regards
Rob
Friendly,efficient staff who really…
Friendly,efficient staff who really bend over backwards to help meet holiday needs, nothing seems to be too much trouble
16 April 2026
Reply from Hays Travel - Stourbridge
We really appreciate your kind words! We are so happy to hear that Beth was friendly and efficient in helping you meet your holiday needs.
Great experience
This was the first time I visited Hays Travel & it won't be my last. Staff really helpful & knowlegible. Understood my concerns but also helped me look at options I hadn't considered and found me the ideal holiday. The staff couldn't be more helpful. Will definitely use again.
15 April 2026
Reply from Hays Travel - Stourbridge
Amanda,
We're happy to hear that you enjoyed your first visit and found our staff helpful and knowledgeable. It's great to know we helped you find your holiday. We appreciate your feedback and look forward to assisting you again!
Kind Regards
Great customer service and good price…
Great customer service and good price for holiday and well explained
13 April 2026
Reply from Hays Travel - Stourbridge
Thank you for your review.It was a pleasure to book your Holiday.
Stourbridge branch
We recently visited your Stourbridge branch and were helped by Rob and Sophie to book our cruise.They were excellent helping us to book our holiday,answering the many questions we had and gave us lots of advice and tips .Many thanks from two very happy first time cruisers.
mark and jayne
28 March 2026
Reply from Hays Travel - Stourbridge
Thank you for your lovely review.It was a pleasure to book your Holiday.
Always a friendly welcome by all staff…
Always a friendly welcome by all staff and Beth as usual was wonderful and got my holiday booked and sorted really quickly and efficiently
8 April 2026
Reply from Hays Travel - Stourbridge
Thank you for your lovely review. Its always a pleasure to book your Holidays.
They staff were very helpful and helped…
They staff were very helpful and helped me pick the right holiday.
4 April 2026
Reply from Hays Travel - Stourbridge
Thank you for the lovely review it was a pleasure to book your Holiday
Friendly polite and knowledgeable…
Friendly polite and knowledgeable always a pleasurable experience
1 April 2026
Reply from Hays Travel - Stourbridge
Thank you for your review it was a please to book your cruise
Lovely attention and splendid results.
Lovely attention and splendid results.
Will always use and recommend Hays
1 April 2026
Reply from Hays Travel - Stourbridge
Thank you for your lovely review. It was a pleasure to book your Holiday.
Service
Excellent, friendly, and helpful service from Mia at Stourbridge. We would definitely recommend.
28 March 2026
Reply from Hays Travel - Stourbridge
Thank you for your kind review.It was a pleasure to book your holiday and i hope you have a lovely time!
Beth was very informative and…
Beth was very informative and friendly. She also gave us useful information regarding transfers. Abbey was also very helpful as she had previously visited Prague and gave us advice on where to visit.
30 March 2026
Reply from Hays Travel - Stourbridge
Thank you for your review.It was a pleasure to book your Holiday.
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