The whole transaction was a pleasant experience,the rep Isla was attentive ,listened to our requirements,made a couple of useful suggestions and made it easy. The cost was exactly he same as online bu... See more
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The lady that helped us was so patient and understanding. We gave a very long list of our requirements and she managed to find us something that fit perfectly. As my mum has mobility issues she also c... See more
Company replied
Chloe was amazing, she has helped us to plan a bespoke trip for our Silver Wedding trip. Nothing was too much trouble and she has made sure all flights, transfers, main excursion, cruise and hotels ar... See more
Company replied
The staff are professional, friendly and knowledgeable. Allissa was really patient with us when we were trying to make up our minds. We use Hays Travel all the time for peace of mind to ensure we don'... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom
- 01138275451
4.9
Excellent
2k reviews
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Kayleigh always goes that extra mile…
Kayleigh always goes that extra mile for us. She is extremely friendly and welcoming. Wouldn’t think of going anywhere else other than Hays travel.
13 June 2026
Reply from Hays Travel - White Rose
Dianne Elson,
We are so happy to hear our team goes the extra mile for you. Thank you for your kind words and loyalty!
Kind Regards
Hays Travel
Ella took her time to find a choice of…
Ella took her time to find a choice of holiday to suit the 3 of our party. Very knowledgeable and accommodating.
13 June 2026
Reply from Hays Travel - White Rose
Mrs C A Lord ,
We are so pleased we found the perfect holiday for your group. Thank you for your kind words.
Kind Regards
Hays Travel
Sophie very quickly understood what we…
Sophie very quickly understood what we were looking for, honing in on what was a must and what we could compromise on. Very friendly and helpful helped us to make our choice very quickly after endless overwhelm trying to look online
13 June 2026
Reply from Hays Travel - White Rose
Victoria Mann,
We are so pleased we could help you navigate your options and make your choice quickly. Thank you for your wonderful feedback!
Kind Regards
Hays Travel
Chloe welcomed us with a lovely smile
Chloe welcomed us with a lovely smile. She was very knowledgeable and really helped us with our enquiry. Checking various airports and rooms. Nothing was too much trouble. She is an asset to hay’s.
7 June 2026
Reply from Hays Travel - White Rose
Mrs Exley,
We are so pleased to hear about your positive experience. We truly appreciate your kind words and are glad we could assist you.
Kind Regards
Hays Travel
A first time booking.
The agent made us feel very welcome and at ease. This was the first time we had booked travel of this kind and all our questions were answered fully, which filled us with confidence. The agent was very knowledgeable and personable.
12 June 2026
Reply from Hays Travel - White Rose
Chris Bywater,
We are so pleased to hear you felt welcome and at ease. We're glad we could answer all your questions and provide a confident experience.
Kind Regards
Hays Travel
Reply from Hays Travel - White Rose
Lynne,
We're delighted to hear about your fantastic experience with our customer service. Thank you for your kind words.
Kind Regards
Hays Travel
I had very nice experience thank you so…
I had very nice experience thank you so much I had the best time ever
4 June 2026
Reply from Hays Travel - White Rose
Saba,
We are so pleased you had such a wonderful time! Thank you for your kind words.
Kind Regards
Hays Travel
Really helpful listened and guided and…
Really helpful listened and guided and found us what we were looking for
2 June 2026
Reply from Hays Travel - White Rose
Thank you so much!! We really appreciate this, and hope you have an amazing holiday!
Reply from Hays Travel - White Rose
HEATHERFLAXINGTON,
We're so pleased we could assist you quickly.
Kind Regards
Hays Travel
Wonderful experience
Staff are excellent and knowledgeable
Always polite and willing to help
Store clean bright and tidy
11 June 2026
Reply from Hays Travel - White Rose
David Wilsey,
Thank you for your wonderful feedback! We are so pleased you had such a positive experience with us.
Kind Regards
Hays Travel
Very relaxed and efficient service…
Very relaxed and efficient service answered all my queries
3 June 2026
Reply from Hays Travel - White Rose
Marie,
We're glad we could assist you. Thank you for your kind words!
Kind Regards
Hays Travel
Reply from Hays Travel - White Rose
Anthony Stuttard,
We're glad to hear this, and thank you for your feedback, its really appreciated
Kind Regards
Hays Travel
First class customer service with a smile
Chloe was extremely helpful and knowledgeable- readily offered information for our first cruise.
30 May 2026
Reply from Hays Travel - White Rose
We're so glad we could assist you with your first cruise! Thank you for your kind words.
Kind Regards
Hays Travel
The lady was very helpful and was…
The lady was very helpful and was willing to answer any questions we asked
8 June 2026
Reply from Hays Travel - White Rose
Colin Bedford,
We are so pleased our team could assist you. Thank you for your kind words!
Kind Regards
Hays Travel
I have booked many holidays with hayes…
I have booked many holidays with hayes at the white rose & always return. Customer service is excellent & they are always available & happy to help if you have any queries or problems after booking
9 June 2026
Reply from Hays Travel - White Rose
Mrs Julie Halliday,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team consistently provides excellent customer service and support.
Kind Regards
Hays Travel
Great customer service
Great customer service, Michaela sorted our cruise out to Japan and South Korea, we chose our deck, and cabin, the entire experience was so good, we will definitely use this company again,
Michaela is a credit to the company
2 June 2026
Reply from Hays Travel - White Rose
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience and appreciate you sharing it with us. We look forward to assisting you again.
Kind Regards
Hays Travel
Chloe was great
Chloe was great, very helpful, went above and beyond. She checked me in on line much faster than I would have managed.
9 June 2026
Reply from Hays Travel - White Rose
We are so pleased to hear we exceeded your expectations. Thank you for your wonderful feedback and 5-star rating!
Kind Regards
Hays Travel
The lady who helped us find are holiday…
The lady who helped us find are holiday was great kealy a think her name was she was very kind and very helpfull gave us all the infomation we needed left nothing out and found us exectly what we was looking for she deserves a pay rise haha
8 June 2026
Reply from Hays Travel - White Rose
Thank you for your wonderful review! We are so pleased we could help you find the perfect holiday. We appreciate your kind words.
Kind Regards
Hays Travel
Very helpful staff,booked a package…
Very helpful staff,booked a package holiday then changed my mind about the hotel.went back to hays the next day and changed to a different hotel.No problem whatsoever.No fees to pay at all.Great customer service.This is the second time I have used hays.won't use anyone else now.
31 May 2026
Reply from Hays Travel - White Rose
We are so pleased to hear that our team provided such great customer service, especially with your hotel change. Thank you for your continued loyalty!
Kind Regards
Hays Travel
Very helpful member of staff excellent…
Very helpful member of staff excellent service as always
6 June 2026
Reply from Hays Travel - White Rose
Mark,
We truly appreciate your kind words about our service!
Kind Regards
Hays Travel
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