Hays Travel - White Rose Reviews 

2,117
TrustScore 5 out of 5

4.9

56a Leeds White Rose Shopping Centre, LS11 8LL White Rose, GB


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Rated 5 out of 5 stars

The whole transaction was a pleasant experience,the rep Isla was attentive ,listened to our requirements,made a couple of useful suggestions and made it easy. The cost was exactly he same as online bu... See more

Rated 5 out of 5 stars

The lady that helped us was so patient and understanding. We gave a very long list of our requirements and she managed to find us something that fit perfectly. As my mum has mobility issues she also c... See more

Company replied

Rated 5 out of 5 stars

Chloe was amazing, she has helped us to plan a bespoke trip for our Silver Wedding trip. Nothing was too much trouble and she has made sure all flights, transfers, main excursion, cruise and hotels ar... See more

Company replied

Rated 5 out of 5 stars

The staff are professional, friendly and knowledgeable. Allissa was really patient with us when we were trying to make up our minds. We use Hays Travel all the time for peace of mind to ensure we don'... See more

Company replied


Company details

  1. #21 of 205 best companies in Travel agent
  2. #7 of 37 best companies in Cruise agency
  3. #8 of 52 best companies in Cruise Travel Agency
  4. #3 of 36 best companies in Cultural tours provider
  5. #3 of 31 best companies in Currency exchange service
  6. #8 of 101 best companies in Travel deals

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom

  • 01138275451

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(2,117)

118,033 reviews in the last 12 months

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Rated 5 out of 5 stars

Very helpful

Very helpful. Provided the service I required. Excellent

6 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

We are so pleased we could help. Thank you for your kind words; we appreciate your feedback.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Walked straight into a happy smiley…

Walked straight into a happy smiley assistant called Ella who was happy to help. I gave her my criteria and she efficiently got me a great deal (including my travel insurance). She was a lovely chatty lady who made my experience great. Thank you Ella ☺️

5 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Hi Sarah!! Thank you so much, this is what we love to hear!! We are so happy you had such a lovely experience!

Rated 5 out of 5 stars

Sophie was lovely

Sophie was lovely, very friendly. I had spoke on the telephone, but I like face to face when booking a holiday.

6 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Hi Donna!! Thank you so much we really appreciate the feedback, have a lovely weekend!

Rated 5 out of 5 stars

Great service and a very easy booking…

Great service and a very easy booking process. Ella was helpful, friendly, and made everything straightforward. I would happily recommend them and use them again for future cruises.

5 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Steve Taylor,

Thank you for your wonderful review! We are so happy to hear you had a great experience and we look forward to assisting you again.

Kind Regards
Hays Travel

Rated 1 out of 5 stars

Bought euros at whiterose leeds…

Bought euros at whiterose leeds Advertised a higher rate outside their shop but then give you a lower rate on a card . Won't be using again
Very sneaky way to do business

4 June 2026
Unprompted review
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

I am very sorry to hear this, can you please contact the branch to discuss further and ask to speak to Michaela

Rated 5 out of 5 stars

Amazing and friendly staff

Amazing and friendly staff

28 May 2026
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Reply from Hays Travel - White Rose

Allison,

Thanks for your kind review! We're glad you enjoyed your experience with us.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

As a loyal customer at Hays Travel

As a loyal customer at Hays Travel, this time the service was as individual as always. The knowledge of the staff is applaudable. There is always a wealth of knowledge and experience to offer information to help me make the best decision. Kealie and the team are consistantly amazing. That is why I keep coming back.

2 June 2026
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Reply from Hays Travel - White Rose

Thank you Carole for your Lovely feedback :) Always a pleasure to chat to you glad we got you booked again xx kealie

Rated 5 out of 5 stars

Alyssa returned our call and was…

Alyssa returned our call and was extremely helpful, knowledgeable and friendly

3 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thankyou for the lovely feedback! We will make sure to pass this on to Alyssia :)

Rated 5 out of 5 stars

Chloe at White Rose Leeds went above…

Chloe at White Rose Leeds went above and beyond!A huge thank you to Chloe at the Hays Travel shop in the White Rose Shopping Centre, Leeds. She was absolutely brilliant, incredibly clued up, and went well over and beyond to find us the perfect holiday. Her expertise and helpful attitude made the whole booking experience stress-free. I highly recommend visiting this branch and speaking to Chloe if you want top-tier.

3 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thank you for your feedback and your lovely comments! :) We hope you have a brilliant holiday.
Hays Travel

Rated 5 out of 5 stars

All the staff and the managers are…

All the staff and the managers are fantastic great service from beginning to the end

2 June 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Melanie ,

We are so pleased to hear our team provided fantastic service from beginning to end. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The whole experience was very…

The whole experience was very pleasarble the person involved doing the itinerary was very efficient and we found that because of this it helped us in deciding what to do,
.we would recommend him to anyone

31 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Richard,

We're so glad to hear you had such a pleasant experience with us. We appreciate your kind words and recommendation!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Jess was really helpful and friendly

Jess was really helpful and friendly - quickly helped us decide on the perfect holiday for September - I think she was almost as excited as us by the time we left.

31 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

We are so happy to hear our team member helped you find the perfect holiday! We hope you have an amazing trip.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

My experience was extremely good .

My experience was extremely good .. Shaun was so helpful couldn’t fault him
Big thank you to Shaun

30 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thank you for your lovely feedback I'm sure you will have a fab time in Fuerteventura.

Rated 4 out of 5 stars

Chloe your branch advisor was very…

Chloe your branch advisor was very polite and knowledgeable She made us feel that the holiday was right for us

30 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Thank you for your feedback!
We hope you have a lovely holiday :)

Hays Travel

Rated 4 out of 5 stars

We booked our holiday with a lovely…

We booked our holiday with a lovely young lady called Isla, she recommended the hotel and destination because we needed somewhere quite flat due to my husband’s mobility issues. The only issue we had was when we came home and looked at the hotel again we found the exact same hotel, flights etc a lot cheaper with another travel company. When I rang Hays to see if they would price match the young woman told me on the phone that we booked the holiday at that price but she would reduce the holiday by £50. I will definitely look around before booking another holiday.

30 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Good Afternoon, thank you for the feedback - we will feed this back for you. If you do need anything else in the meantime please do not hesitate to get in touch.

Rated 5 out of 5 stars

We had a brilliant experience booking…

We had a brilliant experience booking our Orlando holiday with Sophie in the white rose store, Leeds. It was seamless and she was so knowledgeable! All staff were great.

21 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

We're so glad you had a brilliant experience booking your holiday with us! We appreciate your kind words about our knowledgeable team.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Jess and the team at white rose put a…

Jess and the team at white rose put a fabulous package together for my holiday/cruise to newzealand. Always enjoy dealing with Jess, who always goes the extra mile, and is so friendly, quick and efficient.

28 May 2026
Hays Travel - White Rose logo

Reply from Hays Travel - White Rose

Julie dove,

We're so happy to hear we put together such a fabulous package for your holiday! We appreciate your kind words about our friendly and efficient service.

Kind Regards
Hays Travel

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