The whole transaction was a pleasant experience,the rep Isla was attentive ,listened to our requirements,made a couple of useful suggestions and made it easy. The cost was exactly he same as online bu... See more
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The lady that helped us was so patient and understanding. We gave a very long list of our requirements and she managed to find us something that fit perfectly. As my mum has mobility issues she also c... See more
Company replied
Chloe was amazing, she has helped us to plan a bespoke trip for our Silver Wedding trip. Nothing was too much trouble and she has made sure all flights, transfers, main excursion, cruise and hotels ar... See more
Company replied
The staff are professional, friendly and knowledgeable. Allissa was really patient with us when we were trying to make up our minds. We use Hays Travel all the time for peace of mind to ensure we don'... See more
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Company details
- #21 of 205 best companies in Travel agent
- #7 of 37 best companies in Cruise agency
- #8 of 52 best companies in Cruise Travel Agency
- #3 of 36 best companies in Cultural tours provider
- #3 of 31 best companies in Currency exchange service
- #8 of 101 best companies in Travel deals
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
56a Leeds White Rose Shopping Centre, LS11 8LL, White Rose, United Kingdom
- 01138275451
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Reply from Hays Travel - White Rose
Walked straight into a happy smiley…
Walked straight into a happy smiley assistant called Ella who was happy to help. I gave her my criteria and she efficiently got me a great deal (including my travel insurance). She was a lovely chatty lady who made my experience great. Thank you Ella ☺️

Reply from Hays Travel - White Rose
Sophie was lovely
Sophie was lovely, very friendly. I had spoke on the telephone, but I like face to face when booking a holiday.

Reply from Hays Travel - White Rose

Reply from Hays Travel - White Rose
Great service and a very easy booking…
Great service and a very easy booking process. Ella was helpful, friendly, and made everything straightforward. I would happily recommend them and use them again for future cruises.

Reply from Hays Travel - White Rose
Bought euros at whiterose leeds…
Bought euros at whiterose leeds Advertised a higher rate outside their shop but then give you a lower rate on a card . Won't be using again
Very sneaky way to do business

Reply from Hays Travel - White Rose
As a loyal customer at Hays Travel
As a loyal customer at Hays Travel, this time the service was as individual as always. The knowledge of the staff is applaudable. There is always a wealth of knowledge and experience to offer information to help me make the best decision. Kealie and the team are consistantly amazing. That is why I keep coming back.

Reply from Hays Travel - White Rose
Alyssa returned our call and was…
Alyssa returned our call and was extremely helpful, knowledgeable and friendly

Reply from Hays Travel - White Rose
Chloe at White Rose Leeds went above…
Chloe at White Rose Leeds went above and beyond!A huge thank you to Chloe at the Hays Travel shop in the White Rose Shopping Centre, Leeds. She was absolutely brilliant, incredibly clued up, and went well over and beyond to find us the perfect holiday. Her expertise and helpful attitude made the whole booking experience stress-free. I highly recommend visiting this branch and speaking to Chloe if you want top-tier.

Reply from Hays Travel - White Rose
All the staff and the managers are…
All the staff and the managers are fantastic great service from beginning to the end

Reply from Hays Travel - White Rose
The whole experience was very…
The whole experience was very pleasarble the person involved doing the itinerary was very efficient and we found that because of this it helped us in deciding what to do,
.we would recommend him to anyone

Reply from Hays Travel - White Rose
Jess was really helpful and friendly
Jess was really helpful and friendly - quickly helped us decide on the perfect holiday for September - I think she was almost as excited as us by the time we left.

Reply from Hays Travel - White Rose
My experience was extremely good .
My experience was extremely good .. Shaun was so helpful couldn’t fault him
Big thank you to Shaun

Reply from Hays Travel - White Rose
Chloe your branch advisor was very…
Chloe your branch advisor was very polite and knowledgeable She made us feel that the holiday was right for us

Reply from Hays Travel - White Rose
We booked our holiday with a lovely…
We booked our holiday with a lovely young lady called Isla, she recommended the hotel and destination because we needed somewhere quite flat due to my husband’s mobility issues. The only issue we had was when we came home and looked at the hotel again we found the exact same hotel, flights etc a lot cheaper with another travel company. When I rang Hays to see if they would price match the young woman told me on the phone that we booked the holiday at that price but she would reduce the holiday by £50. I will definitely look around before booking another holiday.

Reply from Hays Travel - White Rose
Well trained staff they know the job…
Well trained staff they know the job well. Polite very helpful on both Visits

Reply from Hays Travel - White Rose
We had a brilliant experience booking…
We had a brilliant experience booking our Orlando holiday with Sophie in the white rose store, Leeds. It was seamless and she was so knowledgeable! All staff were great.

Reply from Hays Travel - White Rose
Jess and the team at white rose put a…
Jess and the team at white rose put a fabulous package together for my holiday/cruise to newzealand. Always enjoy dealing with Jess, who always goes the extra mile, and is so friendly, quick and efficient.

Reply from Hays Travel - White Rose
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