Service itself is reliable and works well, seen above gigabit speeds with it. Customer support isn't very knowledgeable but their sales team gives quite good offers. On Unlimited Loyalty for £10 p/m w... See more
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Review summary
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Reviews shaping this summary
It is good price £6 a month sometimes the signal is slow when calling on whatsapp however videos load quick on Youtube. Enough data for me a month just need to improve the signal when sending media
I have been with ID for a few years and sometimes coverage is good sometimes bad so a mixed bag. Overall very good. The only gripe is getting through to a human on customer service. My screen smashed... See more
Since I joined this company, I am happy with their service and the cost. I’ve been with T Mobile who became EE, for years and years but I don’t remember receiving advantage to thank me for being a goo... See more
Company details
Written by the company
We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.
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4.2
Great
72k reviews
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Moved from EE
Moved from EE from being a customer of theirs for over 20 years. A friend recommended ID and the move over was effortless and EE never once tried to keep my business.so glad I made the change.
Monthly cost is so affordable in comparison.
1 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from iD Mobile
Hi There,
Thanks for the kind feedback. We’re pleased to know you’re happy with the service.
Hosai
The iD Mobile Team
5G Coverage is spasmodic and 4G…
5G Coverage is spasmodic and 4G Coverage is not blanket. I pay for a service I do not fully receive. My own home is a dead spot and have very poor signal there.
22 September 2026
Reply from iD Mobile
Hi Paul,
I am deeply sorry that you are experiencing issues with your signal and for any concerns caused.
We’ve contacted you privately to request some further details. Once we receive this information, we’ll investigate the matter fully, contact you directly and work towards resolving your concerns as quickly as possible.
Thank you for giving us the opportunity to look into this.
Thanks,
Menasia
The iD Mobile Team
Reply from iD Mobile
Hi Mrs Malde,
Thank you for your review, please accept my apologies for any inconvenience caused to you in relation to the network issues.
Thank you for taking my call I am glad that we could discuss this and I have sent you an email as well.
Thanks,
Menasia
The iD Mobile Team
Reply from iD Mobile
Hi There,
Thanks for the kind feedback. We’re pleased to know you’re happy with the service.
Hosai
The iD Mobile Team
DO NOT trust iD Mobile
DO NOT trust iD Mobile. I signed a contract, contacted customer service the next day to cancel, and was told it was canceled. I never received the SIM card or used the service.” Yet later, they reported a missed payment to credit agencies, dropping my score by about 105 points.” “I don’t understand how this can happen. A canceled contract, no service received, yet a black mark on my credit record.” This has destroyed my trust. I would strongly advise anyone to think very carefully before trusting this company with a contract or their credit record.
21 July 2026
Unprompted review
Reply from iD Mobile
Hi Semi,
Thank you for your review, and I’m very sorry to hear about your experience.
I understand why you would be concerned if you believed the contract had been cancelled and were later made aware of a missed payment recorded against your credit file. I appreciate how frustrating and upsetting this must be, particularly given the impact you have described on your credit score.
We would like the opportunity to investigate this fully and review the account history.
I tried to contact you regarding your review, however, I was unable to get through. I have now sent you an email to discuss this further.
Thanks,
Jeryka
The iD Mobile Team
Refer a friend scam
Set up a new contract with I’d mobile
Applied for a referral a friend who also set up a new contract applied for the cash back which is what made the contract appeal to me email today to say I’ve been declined multiple reasons why it may of declined but no actual reason I met all the criteria when I applied been on support asking for multiple questions information inc activation dates.date I set up the contract all seems to be delay tactics. Issued by third party etc stay clear just a scam to get you to sign up.
29 September 2026
Unprompted review
Reply from iD Mobile
Hi Mr Bennett,
Thank you for your review, please accept my apologies for any inconvenience caused to you in relation to the refer a friend issues.
We tried to call you however could not get through, we have now sent you an email to discuss this further, please reply to this as soon as possible.
Thanks,
Taufeeq
The iD Mobile Team
Cheap and easy to use
Had two phones with ID mobile for over five years never had any issues and it's easy to change plans via the app. One contract is for £7 the other £8 this gets us more than enough data for what we need.
28 September 2026
Unprompted review
Reply from iD Mobile
Hi Jim,
Thanks for taking the time to share your positive experience. We're so pleased to hear you've been happy with our service and the ease of managing your plans for over five years!
Thanks,
Kwanele
The iD Mobile Team
Awful signal and even worse customer…
Awful signal and even worse customer service. I’ve travelled to many parts of England and I’ve always got poor signal, lucky if I even get two bars. I’ve sent screenshots to the customer service team previously. I was thinking of leaving ID mobile and spoke to customer service and they offered me an upgrade so I decided to accept…only problem is they didn’t honour it on their end. Spoke to customer service about this and they tried their hardest to make it look like it hadn’t taken place, even though chats are recorded. Told the advisor I would like to make a complaint who put me through to someone else, the new agent filled the complaint without even asking me what I wanted to make a complaint about, Asked the agent several times to confirm what he had wrote in the complaint, he went onto to mention it was about me wanting to leave and that my account got disconnected???? The agent name was Gregory and simple couldn’t understand anything I said and I asked him several times if he taking the Mickey out of me, never responded. Never come across someone so incompetent. Several agents have been poor and simply can not read previous chats.
28 September 2026
Unprompted review
Reply from iD Mobile
Hi Paul,
Thank you for your review, please accept my apologies for any inconvenience caused to you in relation to the network and upgrade issues.
Thank you for taking my call I am glad that we could discuss this with you.
Thanks,
Hosai
The iD Mobile Team
ESIM didn't work and customer services…
ESIM didn't work and customer services (if you get pass the chat bot) where next to useless. Do yourself a favour and demand a physical Sim( which they won't want to give you)
11 September 2026
Reply from iD Mobile
Hi Bill,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience with your eSIM and the difficulties you faced when trying to get assistance from our customer service team. We understand how frustrating and disappointing it must have been to experience issues with your eSIM and then struggle to get the support you needed, particularly when you were expecting a smooth and straightforward setup.
We sincerely apologise for the inconvenience, time and frustration this has caused. This is certainly not the experience we want our customers to have, and we appreciate you bringing these concerns to our attention.
We did try to contact you by phone to discuss the matter further but unfortunately reached voicemail.
Although iD Mobile is primarily a chat-based service, you can also reach out to us through our official Facebook and Instagram pages by sending us a direct message. Our team will be happy to review your concerns and provide further assistance.
We’ve also sent you an email so we can continue assisting you with the eSIM issue. Please respond to that email at your convenience, and we’ll be happy to look into this further.
Once again, we’re very sorry for the experience you’ve had and appreciate you taking the time to share your feedback. We hope to have the opportunity to put things right for you.
Kind regards,
Owethu
The iD Mobile Team
20 minutes ago I made a call to the…
20 minutes ago I made a call to the customer
Service for help to cancel my plan. From the moment she picked up she was rude and dismissive. She asked for my number but I was explaining that I didn’t know where to locate it had looked through my email many times. I eventually found it but she remained silent and unhelpful on the phone. Her tone was just simply rude so I said that it’s fine I’d sort it out myself. She said huh and I just cut off the phone.
A little patience and kindness goes a long way
28 September 2026
Unprompted review
Reply from iD Mobile
Hi Xenash,
Thank you for taking the time to leave your review. We're sorry to hear about the experience you had when contacting us for assistance with cancelling your plan.
We understand that a little patience and understanding can make a significant difference when you're trying to get support, and we're sorry that your interaction left you feeling this way. This is not the level of service we aim to provide.
We tried to give you a call to discuss your concerns and see how we could assist further, however, the call reached voicemail. As a result, we've sent you an email instead.
Please reply to our email at a time convenient for you, and we'll be happy to discuss your concerns further and see how we can help.
Regards,
Gemma M
The iD Mobile Social Media Team
Not very reliable line
16 September 2026
Reply from iD Mobile
Hi Elmoufo,
Thank you for taking the time to share your feedback. I'm very sorry to hear that you've been experiencing reliability issues with your service. I completely understand how frustrating it can be when you can't depend on your mobile connection, and I apologise for the inconvenience this has caused.
We want to reassure you that we're committed to getting this resolved for you. We recently tried to give you a call to discuss the issue further, but unfortunately we weren't able to get through. We've also sent you an email and are currently awaiting your response so that we can continue investigating and provide the support you need.
As soon as we hear back from you, we'll work closely with you to ensure your concerns are fully addressed and that we find the best possible solution. Your experience is important to us, and we're keen to get things back on track.
Thank you for your patience and understanding. We look forward to hearing from you soon and assisting further.
Thanks,
Kwanele
The iD Mobile Team
This company is absolute garbage charge…
This company is absolute garbage charge for everything even when you did not purchase an add-on absolute rip-off merchants customer service is awful and never helpful. Use other providers it will save you money and your sanity.
28 September 2026
Unprompted review
Reply from iD Mobile
Hi John,
Thank you for taking the time to speak with us today. I appreciate that it wasn't a convenient time for you, and I'm grateful that you were still able to answer my call.
I'm very sorry to hear about your experience and the frustration this situation has caused. I completely understand how concerning it can be to see charges on your account that you weren't expecting, and I'm sorry that you've been left feeling disappointed with the support you've received.
As discussed, we're keen to look into this further and ensure your concerns are fully addressed. We've sent you an email and are currently awaiting your response so that we can gather the information needed to investigate your query thoroughly and work towards a resolution.
Thank you again for your time, patience, and understanding. We look forward to hearing from you soon so we can assist further.
Thanks,
Kwanele
The iD Mobile Team
Terrible Service
Terrible Service – Avoid at All Costs
I decided to take up what seemed like a good offer from Carphone Warehouse and ID Mobile. To ensure I was home for delivery, I even took a day off work after receiving confirmation from DPD that my parcel was due to arrive.
Unfortunately, on the day of delivery, I received a message stating that the parcel had been delayed, with no revised delivery date provided. Attempts to contact DPD were unsuccessful, as I could only access automated messages confirming there had been a delay.
This immediately raised concerns because I had already provided my PAC code to switch from my existing provider. Over the weekend, I tried contacting ID Mobile but found that customer support was only available via live chat. The automated messages suggested that my switch would not take place until I had received my handset and SIM card.
However, on the Monday morning, despite still having no handset or SIM card, I received an email informing me that my number transfer would be completed by 10am that day.
After eventually managing to speak to someone at ID Mobile, I was told they had contacted DPD and that delivery could take another 5-7 days, although they were unable to provide a specific date. Given that next-day delivery was advertised online, this made little sense to me, especially after already being let down.
I therefore requested to cancel the order. After being placed on hold for a considerable time, I was told that if I cancelled, I would lose the mobile number I have had for over 20 years because the transfer process had already started. This felt like a scare tactic designed to discourage cancellation. When I challenged this, the explanation became less certain, and I was eventually told I would need to wait for the transfer to complete before obtaining a PAC code to move elsewhere.
While the prices may be competitive, my experience has been extremely disappointing. Poor communication, delivery issues, conflicting information, and unhelpful customer service have made the entire process far more stressful than it should have been.
I would strongly recommend paying a little more for a provider that offers better customer service and a smoother switching experience.
This issue is still unresolved so i may update
28 September 2026
Unprompted review
Reply from iD Mobile
Hi Iain,
Thank you for your review, please accept my apologies for any inconvenience caused to you in relation to the handset delivery issues.
Thank you for taking my call, I am glad that we could discuss this and that this is now resolved. Please feel free to reach out to us if you require any further assistance.
Thanks,
Hosai
The iD Mobile Team
very difficult to find a contact for…
very difficult to find a contact for customer services at ID mobile but LEECHe was very helpful when I finally got through.
28 September 2026
Unprompted review
Reply from iD Mobile
Hi Caroline,
We appreciate you sharing your experience. We are happy to hear our team member was helpful once you connected with us. We are always working to improve our customer service accessibility.
Thanks,
Kwanele
The iD Mobile Team
what an appalling company impossible to…
what an appalling company impossible to deal with.
28 September 2026
Unprompted review
Reply from iD Mobile
Hi Richard,
Thank you for taking the time to share your feedback. I'm very sorry to hear about your experience with us, and I apologise that we've fallen short. This isn't the standard of service we aim to provide.
I've requested your details so that I can contact you directly and look into what went wrong. Once I have them, I'll be in touch as soon as possible to help put things right.
Thank you for taking the time to share your feedback.
Thanks,
Marquerita
The iD Mobile Team
Dreadful customer service
Absolutely shocking customer service. Had an issue with being overcharged, and have contacted them 3 times to date; still haven't received my refund. Every time, I am promised it will be sorted in 24 hours, and it never is. When I have to speak to a new agent, we're back to the beginning with them insisting I owe ID mobile money, and it's another half an hour until they review the details, realise the mistake, and promise a resolution in 24 hours. Rinse and repeat. I think they just count on wearing customers down until we give up and call it a write-off.
28 September 2026
Unprompted review
Reply from iD Mobile
Hi Ezzy,
Thank you for taking the time to leave your review. We're sorry to hear about the difficulties you've experienced while trying to resolve the charges on your account and obtain the refund you were expecting.
We appreciate how frustrating it must be to contact us multiple times regarding the same matter and still feel that your concerns remain unresolved. This is not the level of service we aim to provide, and we'd welcome the opportunity to look into what has happened.
We've requested some additional information from you so that we can identify your account, get in touch, and investigate the charges and refund in more detail.
Once we receive the requested information, we'll be happy to review the matter and see how we can assist in getting this resolved.
Regards,
Gemma M
The iD Mobile Social Media Team
Leeche was very friendly
Leeche was very friendly, polite and knowledgeable and dealt with my complaint quickly and efficiently
28 September 2026
Unprompted review
Reply from iD Mobile
Hi MRS TINA ,
Thanks for your review and for sharing your feedback. We're happy to hear that our team member was friendly, polite, and knowledgeable, and dealt with your complaint quickly and efficiently.
Thanks,
Kwanele
The iD Mobile Team
I changed my mobile from Lebara to 1D…
I changed my mobile from Lebara to 1D …….. BIG Mistake. Signal was absolutely dreadful, calls kept cutting out. Two days in from the port over I contacted 1D for a PAC no to return to Lebara. I was sent a message saying I would be charged £71 + also £3. This was inside the 14day cooling off period!! You can’t contact anyone either y phone OR email to try to resolve any problems. The absolute worst company ever!!!
27 September 2026
Unprompted review
Reply from iD Mobile
Hi there,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with our network coverage, the difficulties you encountered during calls, and the frustration caused when trying to return to your previous provider. We understand how disappointing this must have been, especially so soon after joining us.
We did try to contact you by phone to discuss your concerns further, but unfortunately reached voicemail.
If you’re still within the 14-day cooling-off period and wish to leave iD Mobile, you’ll need to return your device and follow the cancellation process before requesting a PAC to transfer your number to another provider. This will help ensure that you avoid any applicable early termination charges, subject to the terms and conditions of your contract.
Although we do not offer customer support by phone or email, you can contact our team through Live Chat, where an agent can assist you. You can also visit the iD Community, where our agents and other customers can offer guidance and support.
We’ve also sent you an email to help you with the device return process. Please respond to that email if you need any further assistance, and we’ll be happy to guide you through the next steps.
Once again, we sincerely apologise for the inconvenience and disappointment you’ve experienced and appreciate you bringing this to our attention.
Kind regards,
Owethu
The iD Mobile Team
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