Service itself is reliable and works well, seen above gigabit speeds with it. Customer support isn't very knowledgeable but their sales team gives quite good offers. On Unlimited Loyalty for £10 p/m w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is good price £6 a month sometimes the signal is slow when calling on whatsapp however videos load quick on Youtube. Enough data for me a month just need to improve the signal when sending media
I have been with ID for a few years and sometimes coverage is good sometimes bad so a mixed bag. Overall very good. The only gripe is getting through to a human on customer service. My screen smashed... See more
Since I joined this company, I am happy with their service and the cost. I’ve been with T Mobile who became EE, for years and years but I don’t remember receiving advantage to thank me for being a goo... See more
Company details
- #27 of 34 best companies in Mobile network operator
Written by the company
We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.
Contact info
4.2
Great
72k reviews
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Friendly bunch of people and great…
Friendly bunch of people and great communication also Value for money
27 September 2026
Unprompted review
Reply from iD Mobile
Hi Aaron,
Thanks for taking the time to share your review. It’s great to hear that you're having a positive experience with us and appreciate our friendly service and value.
Thanks,
Kwanele
The iD Mobile Team
Very helpful and addressed my concerns
Very helpful and addressed my concerns
27 September 2026
Unprompted review
Reply from iD Mobile
Hi Darren,
We are so glad to hear that we were able to help and address your concerns. Your positive feedback is greatly appreciated.
Thanks,
Kwanele
The iD Mobile Team
When it works, it works, but not very often it happens.
Connection is rubbish, despite claims of coverage all around my area, I've got frequent signal drops to the point I took my phone for warranty repair - nothing was found though. So, I wanted to try a SIM replacement, but when I try to activate it, there's a constant "something went wrong" message. I wanted to try eSIM then, but it never came. Overall - can't recommend at all. When it works, it works, but it doesn't happen very often for me.
11 September 2026
Reply from iD Mobile
Hi Peter,
Thank you for taking the time to speak with us, especially as we understand it was not a convenient time for you. We're truly sorry to hear about the experience you've had with your signal, SIM replacement, and eSIM request.
We completely understand how frustrating it must be to experience frequent signal drops, particularly after going through the effort of having your device inspected and receiving no fault findings. We also appreciate how disappointing it must have been to encounter errors when trying to activate a replacement SIM and then not receive the eSIM you requested.
Please be assured that we take your concerns seriously and are committed to helping get this resolved. As discussed, we've already sent you an email and are currently awaiting your response so that we can continue investigating and provide further assistance. Once we receive the requested information, we'll work with you to ensure the issue is fully addressed as quickly as possible.
We sincerely apologise for the inconvenience and frustration this situation has caused. Thank you for your patience, understanding, and for giving us the opportunity to put things right. We look forward to hearing back from you and assisting further.
Thanks,
Kwanele
The iD Mobile Team
slow and painful online chat
Phone and day to day operation good, but renewing contract was a total pain. First contact sent ,link did not work, then had to spend an hour on online chats when it should have been resolved in a few minutes.
27 September 2026
Unprompted review
Reply from iD Mobile
Hi Andy,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience when trying to renew your contract. I completely understand how frustrating it must have been to receive a link that didn’t work and then have to spend around an hour speaking with our online chat team when you expected the process to be resolved within a few minutes.
We sincerely apologise for the inconvenience, frustration and time this has caused you. Renewing your contract should be a straightforward process, and I’m sorry that we fell short of the level of service you expected from us. We also appreciate your positive comments regarding our phone service and day-to-day operation.
We did try to contact you by phone to discuss this with you further, but unfortunately, the call reached your voicemail.
If you’re looking to upgrade or take out a new contract, you can contact our Sales team directly via Live Chat (https://www.idmobile.co.uk/live-chat?) or by calling 0800 049 0250. They’ll be able to assist you with the available upgrade and new contract options.
We’ve also sent you an email, so if you still require any assistance, please respond to the email and we’ll be happy to help further.
Once again, we’re very sorry for the difficulties you experienced and appreciate you taking the time to share your feedback.
Kind regards,
Owethu
The iD Mobile Team
Customer Complaints dept attitude
So, the original issue was about the complete hash ID Mobile made of my additional SIM only added line. But sadly, whilst that eventually got rectified ( only because I was able to get to a Currys branch), the interaction that followed has actually been almost as annoying! I left a Trustpilot review recounting the SIM card issues. A week later I got an unsolicited email and then a phone call from the ID Mobile Customer Complaints dept. As I was at work and not expecting a call, when the person asked for my account PIN I declined to give it and said I'd call them back as I didn't have any way of knowing that the call was genuine. Two days later, I called back. I spoke to a lady, explained that I hadn't actually made a formal complaint but recounted the issues with the added SIM account. All fine, she expressed apologies on behalf of ID Mobile and that was that. BUT today, I received another call from them and a different lady basically said "You said you'd call back but you haven't"!
I told her I HAD called back and had had a 15 minute call. Her response was "Well there's nothing updated on our system" in a rather old-fashioned school-mistress way. I replied that I didn't see how that was my problem. She then continued in a haughty manner to tell me it would have been updated if I'd called. I replied I'd called the number that originally called ME and reiterated that it was their system at fault not me, especially as I hadn't even made a formal complaint. Halfway through that sentence she hung up on me! I then rang the number back, got a different person obviously and said that NOW I DID want to make a complaint, but about the way the previous person had behaved and their attitude. This subsequent person advised that although I had indeed called the Customer Complaints dept, she couldn't register a new complaint (welcome to Customer Service in 2026) but she'd transfer me to someone else in another department who could. After 20 seconds on hold, of course, the call disconnected! Quelle surprise!
So, if you like decent price deals and a bit of flexibility about networks, ID Mobile isn't a bad choice. But their Customer Complaints department have a poor attitude, so if anything goes wrong, be warned!
27 September 2026
Unprompted review
Reply from iD Mobile
Hi Lawrence,
Thank you for your review, please accept my apologies for any inconvenience caused to you in relation to the complaint and service issues received.
Thank you for taking my call as agreed, I have sent you an email to discuss this further. Please reply to this for further assistance.
Thanks,
Hosai
The iD Mobile Team
Had my phone sim hacked
Had my phone sim hacked, somehow they got hold of my sim and I D Mobile gave the hackers a new sim. I have tried now for over a week to get these people to give me a complete new number and sim they are determined to only give the advice of we have to wait for another dept. to get involved and they need 24/48hrs. I am escalating my complaint to the Ombudsman, so anyone out there looking for a new device think on, cheap as chips deals yeah great..... but you have issues its like getting hold of the captain of the Mary Celeste . Over a week i have waited and STILL waiting.
18 September 2026
Unprompted review
Reply from iD Mobile
Hi Chris,
Thank you for your review. We’re very sorry to hear that you’re experiencing issues with your sim issues. To investigate this properly, we’ll need a bit more information about your account and the problem you’re facing.
We’ve requested further details from you privately. Once we receive this, we’ll be able to contact you directly, look into what has happened, and work on resolving the issue as quickly as possible. We appreciate your patience and the chance to put things right.
Thanks,
Taufeeq
The iD Mobile Team
Very poor service
It is impossible to talk to anyone at this organisation and their systems to allow you to access your account simply do not work
27 September 2026
Unprompted review
Reply from iD Mobile
Hi Mike,
Thank you for taking the time to leave your review. We're sorry to hear about the difficulties you've experienced when trying to access your account and get the support you need.
We'd like the opportunity to assist and better understand the issues you're experiencing. However, we'll need some further information regarding your query before we're able to determine how best to help.
We've therefore requested some additional information from you so that we can get in touch, understand your concerns in more detail, and provide the appropriate assistance.
Once we receive the requested details, we'll be happy to look into this further with you.
Regards,
Gemma M
The iD Mobile Social Media Team
Don’t bother
Don’t bother. Had nothing but problems with this company when trying to switch over to them and they just kept saying it was technical difficulties or to wait 24 hours. Then when I said ok I just want to cancel because it was becoming hard work after 3 days of trying to attempt to switch, they confirmed it was cancelled and then later that day, re set up the direct debit. I got an email to say it has been set up again to a different number they originally gave me. When I spoke to them again to say I did not consent to this, all the live chat person said was, I’m sorry!
24 September 2026
Unprompted review
Reply from iD Mobile
Hi Terry,
I am sorry to hear about the experience you have had.
We have requested some additional information so that we can investigate the concerns you have raised regarding the cancellation request, direct debit setup, and account activity.
Thank you,
Zandile
The iD Mobile Team
Great service
Great service, everything was made clear by Samual and I upgraded my Phone and plan, with delivery the next day. Fantastic service all round
25 September 2026
Unprompted review
Reply from iD Mobile
Hi Tony,
Thanks for taking the time to share your review. It’s great to hear that you had such a positive experience with your recent upgrade and delivery.
Thanks,
Kwanele
The iD Mobile Team
Reply from iD Mobile
Hi Elaine,
We appreciate you sharing your thoughts. It's great to hear that you're experiencing good reception and finding our service to be of good value.
Thanks,
Kwanele
The iD Mobile Team
Very affordable phones, but...
Very affordable phones
But overall company is held back by poor service, meaning I have recently changed mobile provider
1 August 2026
Unprompted review
Reply from iD Mobile
Hi Saul,
Thank you for taking the time to share your feedback. We're glad to hear you found our phones affordable, but we're very sorry that the service you received fell short and led to you leaving us.
We'd really like the opportunity to understand what happened and see if there's anything we can do. I've requested your details so we can contact you directly to discuss this further and answer any questions you might have.
Thank you again for your feedback, and we're sorry to see you go.
Thanks,
Marquerita
The iD Mobile Team
I gave 5 star for outstanding client…
I gave 5 star for outstanding client service on live chat.
26 September 2026
Unprompted review
Reply from iD Mobile
Hi Greg,
We are truly happy to hear that our live chat service provided you with such an outstanding experience. We appreciate your positive feedback!
Thanks,
Kwanele
The iD Mobile Team
I noticed the monthly sim only plan I…
I noticed the monthly sim only plan I was on had increased from 40GB to 50 GB data for the same money - so I asked to be switched. Not possible apparently - so I will just cancel
26 September 2026
Unprompted review
Reply from iD Mobile
Hi Tony,
I am sorry to hear about the experience you have had and understand how frustrating this situation must be for you.
We have tried to contact you by phone to discuss your concerns, however we were unable to get hold of you. We have also sent you an email regarding this matter. Please reply to the email at your convenience so that we can review your account and assist you further.
We would like the opportunity to investigate your concerns and work towards a resolution. Once we receive your response, we will be happy to look into this in more detail and provide any further assistance required.
We apologise for any inconvenience caused and look forward to hearing from you soon.
Thank you,
Zandile
The iD Mobile Team
I cannot pay my bill or close my iD…
I cannot pay my bill or close my iD Mobile account. I was never able to download the eSIM, so I could not use the number or access the app. Twice I tried to pay by phone, but the automated system could not process my payment. I called the complaints team to pay the outstanding amount and close the account, but they transferred me back to the same system. They also told me I have a 12-month plan, which I dispute - i previously used the chat service and they knew i had a six month plan. I posted a review about this before. iD Mobile’s social media team replied telling me to get in touch, but gave me no way to contact them. I have already contacted the complaints team. My payment has still not been taken and my account is still open. I need someone at iD Mobile to take responsibility for resolving both issues.
26 September 2026
Unprompted review
Reply from iD Mobile
Hi Nicola,
I am truly sorry to hear about the difficulties you have faced, especially after making multiple attempts to resolve the issue. I completely understand how frustrating it must be to be unable to download your eSIM, make a payment, access your account, or successfully arrange for the account to be closed despite contacting us on several occasions.
We appreciate the concerns you have raised regarding the disputed contract term, the payment difficulties, and the lack of a clear resolution. This is certainly not the level of service we aim to provide, and I apologise for the inconvenience and frustration this has caused.
We have tried to contact you by phone to discuss this matter further; however, we were unable to get hold of you. We have also sent you an email regarding your concerns. Please reply to the email at your convenience so that we can review your account in detail, clarify the contract information, and work towards a resolution for both the outstanding balance and account closure.
Once we receive your response, we will be happy to investigate this further and ensure your concerns are properly addressed.
Thank you,
Zandile
The iD Mobile Team
Mobile Sim only Plan
Been with ID Mobile for a number of years A great service and excellent value for money with the added advantage of Data Rollover each Month which makes it even better
13 February 2026
Reply from iD Mobile
Hi Kelvin,
Thanks for taking the time to share your review. It's fantastic to hear that you've been a long-term customer and are enjoying the great value and benefits like Data Rollover!
Thanks,
Kwanele
The iD Mobile Team
ID Mobile was recommended so I joined…
ID Mobile was recommended so I joined thinking it was such a good deal also because it was recommended by Martin Lewis as well. I’ve had nothing but problems since I joined I was with them for three months and for most of the time I was contacting them or going to the store to change my SIM card. I couldn’t receive or make calls. I spoke to several different customer advisor saying the same thing with no resolution. I’ve now left them which took four attempts to get my pack code and still didn’t get it. They said that you would get it within 30 minutes and I was waiting a whole day. I then went onto Google to check eventually was able to do it via text with Google Help not with theirs needless to say, I will not be going back to them terrible terrible provider
25 September 2026
Unprompted review
Reply from iD Mobile
Hi Vicky,
I am truly sorry to hear about the difficulties you faced during your time with us. I understand how frustrating it must have been to experience ongoing issues with making and receiving calls, have multiple SIM swaps, contact customer support several times without a resolution, and then encounter further difficulties when trying to leave.
We value all customer feedback, and I am sorry that your experience did not meet your expectations, especially after joining based on recommendations and positive reviews.
We have requested some additional information to allow us to investigate your concerns further.
Thank you,
Zandile
The iD Mobile Team
Very poor reception
Very poor reception, even in a city centre! Don't understand how if they use the same network as Vodafone. Would not choose ID mobile again.
As for the response received, your coverage checker says it should be fine and I have a digital SIM so can't do any of the other things. It's a brand new Google handset that you provided, so don't know why there would be a problem with that.
26 September 2026
Unprompted review
Reply from iD Mobile
Hi Magpiechique,
Thank you for taking the time to share your feedback. I'm sorry to hear about the poor reception you've been experiencing, even in a city centre.
I tried calling you to discuss this further but wasn't able to reach you, so I've sent you an email instead. In the meantime, there are a couple of quick things that may help narrow down the cause:
Please check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage
Try removing and reinserting your SIM card
If possible, try your SIM in another phone; this will help determine whether the issue lies with the handset or the SIM itself
When you get a chance, please could you respond to the email at your most convenient time? We'd really like to get this sorted for you.
Thank you for your patience, and I'm sorry again for the trouble this has caused.
Thanks,
Marquerita
The iD Mobile Team
Reply from iD Mobile
Hi Gary,
I’m sorry to hear that the service is not bad, but not great either, as we understand that you expect a more reliable connection from your mobile service.
Kindly note that we have tried to call you but were unable to get hold of you. We have also sent you an email. Please reply to the email at your convenience so that we can continue assisting you with your query.
Thank you,
Zandile
The iD Mobile Team
The service has been just as good as…
The service has been just as good as the bigger networks, and the price is fantastic.
25 September 2026
Unprompted review
Reply from iD Mobile
Hi Richard,
Thanks for taking the time to share your positive experience. We're delighted to hear that you're happy with both the service and the pricing.
Thanks,
Kwanele
The iD Mobile Team
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