Service itself is reliable and works well, seen above gigabit speeds with it. Customer support isn't very knowledgeable but their sales team gives quite good offers. On Unlimited Loyalty for £10 p/m w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is good price £6 a month sometimes the signal is slow when calling on whatsapp however videos load quick on Youtube. Enough data for me a month just need to improve the signal when sending media
I have been with ID for a few years and sometimes coverage is good sometimes bad so a mixed bag. Overall very good. The only gripe is getting through to a human on customer service. My screen smashed... See more
Since I joined this company, I am happy with their service and the cost. I’ve been with T Mobile who became EE, for years and years but I don’t remember receiving advantage to thank me for being a goo... See more
Company details
- #27 of 34 best companies in Mobile network operator
Written by the company
We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.
Contact info
4.2
Great
72k reviews
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The service has been just as good as…
The service has been just as good as the bigger networks, and the price is fantastic.
25 September 2026
Unprompted review
Reply from iD Mobile
Hi Richard,
Thanks for taking the time to share your positive experience. We're delighted to hear that you're happy with both the service and the pricing.
Thanks,
Kwanele
The iD Mobile Team
Honest Opinion
It is good price £6 a month sometimes the signal is slow when calling on whatsapp however videos load quick on Youtube. Enough data for me a month just need to improve the signal when sending media
25 September 2026
Free EU roaming and generous data…
Free EU roaming and generous data allowance that automatically kicks in when we travel.
25 September 2026
Reply from iD Mobile
Hi Tony,
We're so glad to hear that our EU roaming and generous data allowance enhance your travel experiences! We appreciate your positive feedback.
Thanks,
Kwanele
The iD Mobile Team
Fantastic mobile provider & great…
Fantastic mobile provider & great price. Very easy to switch & still keep your number. Would definitely recommend to others
25 September 2026
Unprompted review
Reply from iD Mobile
Hi Andy,
Thanks for taking the time to share your review. It’s great to hear that you're having such a positive experience with us, especially with the ease of switching and keeping your number.
Thanks,
Kwanele
The iD Mobile Team
disdapointed really
Mobile signal was slowed down towards end of contract so I would upgrade, price to upgrade was 15% more that being a new customer so clearly no loyalty for the existing customers, complained multiple times to chat, to get told there’s no issues with the mast, and can’t port number directly from id to id mobile, it’s 2026, this should be easy
18 September 2026
Reply from iD Mobile
Hi Ashley,
I'm sorry to hear about the experience you've had with both the network service and the upgrade process. I understand how frustrating it must be to feel that your signal quality declined towards the end of your contract and that the upgrade options available to you did not meet your expectations.
We have attempted to contact you by phone to discuss your concerns, however we were unable to get hold of you. We have also sent you an email regarding this matter. Please reply to the email at your convenience so that we can investigate your concerns further and review the issues you have raised.
We appreciate your feedback regarding customer loyalty and the number porting process. We'd like the opportunity to look into this in more detail and ensure any concerns are fully addressed.
We apologise for any inconvenience caused and look forward to hearing from you soon.
Thank you,
Zandile
The iD Mobile Team
Not bad company they do great deals but…
Not bad company they do great deals but when your an existing customer for many years all they do is charge you more and more also the signal in most places just doesn’t work other then that good company
18 September 2026
Reply from iD Mobile
Hi Liutauras,
I’m pleased to hear that you are happy with our deals. However, I’m sorry to hear about your concerns regarding pricing as a long-standing customer and the signal issues you have experienced in various locations.
Kindly note that we have tried to call you but were unable to get hold of you. We have also sent you an email regarding your concerns. Please reply to the email at your convenience so that we can investigate the signal issues further and discuss your account in more detail.
We appreciate your loyalty and look forward to hearing from you soon so we can assist further.
Thank you,
Zandile
The iD Mobile Team
Reply from iD Mobile
Hi Christine,
I'm sorry to hear that you have experienced problems from the start.
Kindly note that we have tried to call you but were unable to get hold of you. We have also sent you an email regarding your concerns. Please reply to the email at your convenience so that we can discuss the issues you have experienced and work towards a resolution.
We appreciate your patience and look forward to hearing from you soon.
Thank you,
Zandile
The iD Mobile Team
I’ve had no issues and happy with the…
I’ve had no issues and happy with the service
25 September 2026
Reply from iD Mobile
Hi Norma,
Thanks for sharing your experience. We're really pleased to hear that you've had no issues and are happy with our service.
Thanks,
Kwanele
The iD Mobile Team
Not very good signal with id thinking…
Not very good signal with id thinking of moving on to a better signal provider
18 September 2026
Reply from iD Mobile
Hi James,
Thank you for taking the time to share your feedback. We are sorry to learn that your signal has not been that great and that it left you feeling like leaving our network completely.
I tried calling you to discuss this directly, however your line was busy, so I sent you an email instead.
In the meantime, there are a couple of quick things that may help narrow down the cause:
Please check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage.
Try removing and reinserting your SIM card
If possible, try your SIM in another phone, this will help determine whether the issue lies with the handset or the SIM itself
Please do respond to our email at your earliest convenience we would like to look into to make things better for you.
Thanks,
Marquerita
The iD mobile Team
Reply from iD Mobile
Hi Laila,
We're so glad to hear you find our app user-friendly and enjoy using it! Thank you for your positive feedback.
Thanks,
Kwanele
The iD Mobile Team
Ease of use, access to app at all times if you have any issues.
Ease of use, ease of setup and easy to use app which keeps me up to date with operational contracts
18 September 2026
Signal is very poor everywhere we have…
Signal is very poor everywhere we have been.
25 September 2026
Reply from iD Mobile
Hi John,
Thank you for taking the time to share your feedback. We are sorry to hear you've had poor signal wherever you've been.
I've tried calling to discuss this further and have also followed up by email so we can look into this properly.
In the meantime, there are a couple of quick things that may help narrow down the cause:
Please check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage
Try removing and reinserting your SIM card
If possible, try your SIM in another phone, this will help determine whether the issue lies with the handset or the SIM itself.
Please do reply to our email whenever you get a chance, we're keen to help get this sorted for you.
Thanks,
Marquerita
The iD Mobile Team
You are a great service team
You are a great service team, and I am extremely satisfied with the quality of your work. You are all very kind and professional. I wish you continued success. Keep up the great work!
25 September 2026
Reply from iD Mobile
Hi Abdiwahab,
Thanks for taking the time to share your review. We're so pleased to hear that you're extremely satisfied with our service and the quality of our work. We truly appreciate your kind words and your well wishes for our continued success.
Thanks,
Kwanele
The iD Mobile Team
Coverage is very patchy around home and…
Coverage is very patchy around home and my commute to work. Built up area coverage is fine but rural coverage is noticeably worse than my partner who is on Vodafone
25 September 2026
Reply from iD Mobile
Hi Martin,
Thank you for taking the time to share your review. I'm sorry to hear coverage has been unreliable around your home and commute compared to your partner's network
I tried calling to discuss this with you but wasn't able to get through, so I've sent you an email instead.
In the meantime, there are a couple of quick things that may help narrow down the cause:
Please check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage
Try removing and reinserting your SIM card
If possible, try your SIM in another phone; this will help determine whether the issue lies with the handset or the SIM itself.
Please do check your inbox, I'd really like to get this sorted for you.
Thanks,
Marquerita
The iD Mobile Team
Member of Staff
25 September 2026
Reply from iD Mobile
Hi There,
Thanks for the kind feedback. We’re pleased to know you’re happy with the service.
Hosai
The iD Mobile Team
Excellent Service
I have used ID Mobile for a number of years and they have always provided an excellent service
8 October 2025
Reply from iD Mobile
Hi Neville,
Thanks for taking the time to share your review. It's wonderful to hear that you've consistently received excellent service from us over the years.
Thanks,
Kwanele
The iD Mobile Team
Reply from iD Mobile
Hi there,
Thank you for taking the time to leave a review.
We are sorry to hear about your concerns regarding your contract pricing, and we apologise for any frustration or inconvenience this may have caused.
We want to reassure you that we are keen to help and will do everything we can to ensure your query is fully investigated and resolved. We recently attempted to give you a call to discuss this with you but were unfortunately unable to reach you. We have also sent you an email and are currently awaiting your response so that we can assist you further.
Once we hear back from you, we'll be happy to review your concerns in detail and work towards a suitable resolution. Thank you for your patience and understanding, and we look forward to speaking with you soon.
Thanks,
Kwanele
The iD Mobile Team
Always very helpful and well mannered…
Always very helpful and well mannered and professional when I need help. Automated service very good.
25 September 2026
My Experience with ID
My Experience with ID, it was right
No signal and never calls came through, only WhatsApp.
25 September 2026
Reply from iD Mobile
Hi Dorado,
I’m really sorry to hear about your experience with iD Mobile. Having little or no signal and being unable to receive normal calls is understandably frustrating, particularly when calls are only reaching you through WhatsApp over an internet connection.
We did try to contact you by phone to discuss this with you, but unfortunately, we reached your voicemail.
In the meantime, please try the following troubleshooting steps:
- Restart your phone and then check whether your signal has improved.
- Switch Airplane Mode on for around 30 seconds, then switch it off.
- Check that your phone is set to automatically select the available network.
- If available, try switching your network mode between 4G/5G and 4G only to see if this makes a difference.
- Remove and reinsert your SIM card, if possible.
- If you can, test your SIM in another compatible handset to help establish whether the issue is related to the SIM/network or the device.
- Try making and receiving a call in an outdoor or different nearby location, as buildings and local surroundings can affect signal.
We’ve also sent you an email so we can continue assisting you and investigate the issue further. Please respond to the email when you can, with any additional information requested, so we can look into this properly.
We sincerely apologise for the inconvenience and frustration this lack of service has caused, and we appreciate your patience while we work to assist you.
Kind regards,
Owethu
The iD Mobile Team
Good reliable connection and value for…
Good reliable connection and value for money
18 September 2026
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