Service itself is reliable and works well, seen above gigabit speeds with it. Customer support isn't very knowledgeable but their sales team gives quite good offers. On Unlimited Loyalty for £10 p/m w... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It is good price £6 a month sometimes the signal is slow when calling on whatsapp however videos load quick on Youtube. Enough data for me a month just need to improve the signal when sending media
I have been with ID for a few years and sometimes coverage is good sometimes bad so a mixed bag. Overall very good. The only gripe is getting through to a human on customer service. My screen smashed... See more
Since I joined this company, I am happy with their service and the cost. I’ve been with T Mobile who became EE, for years and years but I don’t remember receiving advantage to thank me for being a goo... See more
Company details
- #27 of 34 best companies in Mobile network operator
Written by the company
We're iD Mobile, the multi-award-winning network brought to you by Currys. Join over 2.5 million subscribers enjoying great value on Pay Monthly Phones and Fixed Price Sim Only Deals from £6 a month. Now that's mobile done right! You'll get free Data Rollover, Inclusive Roaming in 50 destinations (that's more than any other UK network), plus, fast and reliable 4G/5G coverage across the UK. But that's not all! Take the savings further by unlocking epic discounts with iD Perks to save money on big-name brands, plus pocket some extra cash by referring a friend to iD Mobile. With over 35,000 5-star reviews on Trustpilot, you can rest assured you're making a good choice. Switch to iD Mobile today by texting PAC to 65075 to keep your number.
Contact info
4.2
Great
72k reviews
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Reply from iD Mobile
Hi Geoffrey,
We're so glad to hear our communication was clear and that we understood your needs. Thank you for your kind words!
Thanks,
Kwanele
The iD Mobile Team
Been with Idmobile a few years
Been with Idmobile a few years, never had any negative experiences, with equipment or service. Highly recommend them.
23 January 2026
Reply from iD Mobile
Hi Paul,
Thanks for taking the time to share your positive feedback. We're delighted to hear that you've had such a consistently good experience with our service and equipment over the years.
Thanks,
Kwanele
The iD Mobile Team
The signal strength is worthless
The signal strength is worthless
Half the time I.cannot make a call or use data,soon as I am in WiFi it's great
This happens up and down the country
I never have 5g only 4g
Call centre is a waste of time
25 September 2026
Unprompted review
Reply from iD Mobile
Hi Jim,
Thank you for taking the time to share your feedback. I'm sorry to hear about the ongoing signal and data issues you've described. This isn't the experience we want for our customers, and I'd like to help get this sorted.
In the meantime, there are a couple of quick things that may help narrow down the cause:
Please check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage
Try removing and reinserting your SIM card
If possible, try your SIM in another phone, this will help determine whether the issue lies with the handset or the SIM itself.
I tried calling you but wasn't able to get through, so I've sent you an email instead. Please do keep an eye out for that, and reply whenever you get a chance.
Thanks again for your patience. I look forward to hearing from you.
Thanks,
Marquerita
The iD Mobile Team
Great customer service so far
Great customer service so far and network coverage is pretty good.
25 September 2026
Unprompted review
Reply from iD Mobile
Hi Gi,
We're so pleased to hear you've had such a positive experience with our customer service and are happy with the network coverage. Thank you for sharing your feedback!
Thanks,
Kwanele
The iD Mobile Team
Mint company xx
24 February 2026
I went through all the procedure to get…
I went through all the procedure to get Mt phone but the day I should have recieved it, it was returned to them. The explanation I was given "it was the system who refused it & they couldn't say why!!!! I have since heard this has happened to other people too 🤬🤬
21 September 2026
Unprompted review
Reply from iD Mobile
Hi Christine,
I'm sorry to hear about your experience.
We understand how frustrating it must have been to expect your phone delivery and then have the order returned unexpectedly. To help us investigate this further, we have requested some additional information from you please reply at your convenience with the requested details, and we'll be happy to look into the matter further for you.
Thank you,
Zandile
The iD Mobile Team
Stole money from my account
Stole money from my account and I don't even have any business with them. !!!
If you apply for a sim card , they deduct money from your account from day one. So if royal mail don't deliver the sim card, you still are paying for an item you have never seen, or used.
Thats a con. Quick way to get rich for the company currys
IM SPEAKING TO THE CHIEF EXEC officer after i complained to the top. Obviously there is account with uou because I never had one.
24 September 2026
Unprompted review
Reply from iD Mobile
Hi Dave,
Thank you for taking the time to leave your review. We're sorry to hear about the concerns you've raised regarding the payment taken and the SIM card you were expecting to receive.
We appreciate how concerning it can be to see a payment taken when you haven't received the SIM or been able to use the service, and we'd like the opportunity to look into what has happened.
At present, we're unable to locate the relevant account from the information available in your review. We've therefore requested some additional information from you so that we can identify the account, investigate the order and charges, and see how we can assist.
Once we receive the requested details, we'll be happy to look into this further.
Regards,
Gemma M
The iD Mobile Social Media Team
I have been with ID for a few years and…
I have been with ID for a few years and sometimes coverage is good sometimes bad so a mixed bag. Overall very good. The only gripe is getting through to a human on customer service. My screen smashed so was looking for help to get a new phone as upgrade was not due. It was a nightmare! Ended up ending the contract (costing the same as new screen) and going elsewhere as i needed the new phone quickly. If it had been easier to get in touch i would have stayed.
4 September 2026
Unprompted review
Reluctantly downgrading id mobile score…
Reluctantly downgrading id mobile score here, phoned sales to purchase a new mobile for my wife, was asked for my full name, agent could not find my details and asked if I went by a second name I do sometimes, use a English version of my first name gave him that to be told he could not find it, to then be told as I failed two security valuations he could not continue with the called, even though it was his fault for not finding the correct details that I gave him, asked to escalate to be told that was not possible and went into a no very helpful loop
24 September 2026
Unprompted review
Reply from iD Mobile
Hi Michael,
Thank you for taking the time to share your experience with us on Trustpilot.
We're genuinely sorry to hear that we did not meet your expectations, and we appreciate your honest feedback. Your comments are important to us, as they help us identify areas where we can improve our service and customer experience.
We understand your concerns regarding your recent interaction with our Sales Team, where you were unable to proceed with your enquiry after the security process. We appreciate how frustrating this experience must have been, particularly when you believe the information provided was correct and you were unable to obtain further assistance or escalation during the call.
We would welcome the opportunity to investigate this matter further and work towards a resolution for you.
We have attempted to locate your account using the details available to us. While we were able to identify an account linked to the mobile number provided, we have been unable to connect the call as it went to voicemail.
To help us investigate this fully, please send us a private message with your account details, including the mobile number connected to the account in question. This will allow us to locate the correct account, review what happened during your interaction with our Sales Team, and provide the appropriate support.
We look forward to hearing from you and working with you to resolve this matter.
Thanks,
Taufeeq
iD Mobile Social Media Team
The advisor was very polite and…
The advisor was very polite and helpful. She helped to sort the problem straight away. She was a credit to the company
24 September 2026
Unprompted review
Reply from iD Mobile
Hi Bill,
Thanks for your review. We're delighted to hear that our advisor was able to help you so efficiently and that you had such a positive experience. We appreciate you sharing your feedback.
Thanks,
Kwanele
The iD Mobile Team
Excellent national coverage and fast…
Excellent national coverage and fast speeds guaranteed.
24 September 2026
Unprompted review
Reply from iD Mobile
Hi David,
We're so pleased to hear that you're experiencing excellent national coverage and consistently fast speeds. Thank you for sharing your positive feedback!
Thanks,
Kwanele
The iD Mobile Team
Worst customer service in the world
Worst customer service in the world
24 September 2026
Unprompted review
Reply from iD Mobile
Hi Asif,
I'm very sorry to hear that you've had a poor experience with our customer service.
We have tried to contact you by phone but were unable to get hold of you. We have also sent you an email regarding your concern. Please reply to the email at your convenience, and we'll be more than happy to assist you further and work towards resolving the issue.
We sincerely apologise for any frustration caused and appreciate the opportunity to help. We look forward to hearing from you soon.
Thak you,
Zandile
The iD Mobile Team
Tried cancelling my contract through…
Tried cancelling my contract through the phone app several times over the last few months which each time it confirms it was to be cancelled but never have so I am still getting billed. I tried speaking to customer service (asisipho) to get it cancelled but they wouldn't open my account details with out me providing a picture with id which I don't currently have.
24 September 2026
Unprompted review
Reply from iD Mobile
Hi Jamie,
Thank you for taking the time to leave your review. We're sorry to hear about the difficulties you've experienced when trying to cancel your contract and the continued billing you've described.
We appreciate how frustrating it must be to have attempted the cancellation several times and still feel that the matter remains unresolved. We'd like the opportunity to look into what has happened, review the account and see how we can assist.
However, we're unable to identify your account from the information available in your review. We've therefore requested some additional information from you so that we can locate the account, get in touch and investigate your concerns further.
Once we receive the requested details, we'll be happy to review the matter and advise on the next steps.
Regards,
Gemma M
The iD Mobile Social Media Team
Great customer service on online chat.
24 September 2026
Unprompted review
Reply from iD Mobile
Hi Mezin,
We're happy to hear our online chat provided great customer service. We appreciate your positive feedback!
Thanks,
Kwanele
The iD Mobile Team
Genuinely the worst customer service I have ever experienced
I ordered the new iphone 18 last week and was told it was arriving Friday. When the phone arrived it was the complete wrong phone and when I called to complain they asked me to take it back to the post office - not sure why they couldn't send someone to collect it since it was their issue not mine but hey ho. After returning the package I was told my phone would be coming the following day. The following day came and I heard nothing nor did I receive a phone - when I called to query this I was told the courier don't deliver on Saturdays?????? I was then told the phone would be coming on the Monday. Monday arrives and there is no sign of the phone - I called to complain AGAIN and was told that there was an issue with the processing and the phone now wouldn't be arriving until Tuesday. I was told I would be sent a package containing my phone and a complimentary pair of airpods pro - when I opened the package, not only were there no airpods it was the complete wrong phone AGAIN!!!!!! By this point I was convinced the customer service were doing this on purpose because there is just no way anyone on this planet above the age of 5 years old can be that earth shatteringly thick. When I called to complain AGAIN (lost count of how many times I've had to call - mind you its always been me doing the calling they have never called me with an update) I was met with more apologies but I had finally had enough of the incompetent idiot I was dealing with, so asked for a manager. When I spoke to the manager he apologized and promised that he would resolve it and I would receive the right device with added compensation - I explained to the manager that I could not keep taking time off work to be in to sign for a parcel that never arrives, and when it does arrive its the wrong phone. I was asked to take the incorrect phone back to the post office AGAIN and the manager assured me that he would get me a delivery slot for 6pm on the wednesday so that I would be in from work at that time and could sign for the parcel - the parcel of course did not arrive. When I called to complain AGAIN I was told that the courier had attempted to deliver the parcel earlier in the day????????? After I specifically told the manager I was not going to be in at that time. I was told the parcel would definitely be coming today but of course I wasn't going to be home because believe it or not some people work and can't sit at home all day every day waiting for a parcel. They agreed to send it to an alternative address and assured me someone would call at 09.30 to confirm my delivery slot - to the surprise of absolutely nobody, nobody called. When I called (took about 19 phone calls to get through) I was told the courier would not be delivering today and it will instead be coming tomorrow when I am at WORK. AGAIN. I'm convinced that ID mobile is a social experiment at this point and the staff are chimpanzees that have been given free reign of the operation. If you value your sanity and you would like to get the phone that you, you know... ...ordered, please look elsewhere.
24 September 2026
Unprompted review
Reply from iD Mobile
Hi Robert,
Thank you for taking the time to speak with us.
We are truly sorry for the experience you've described and for the frustration caused by the repeated delivery issues, incorrect devices received, and the lack of consistent updates throughout the process. We completely understand the inconvenience this has caused, particularly given the amount of time you've had to spend contacting us and rearranging your schedule.
Having spoken with you, we're pleased to know that you have since been in contact with a member of the team and that a resolution has now been provided. While we're glad the matter has been addressed, we recognise that this does not take away from the experience you had leading up to that resolution.
Thank you for your patience and for giving us the opportunity to discuss your concerns. We genuinely appreciate your feedback, as it helps us identify where we need to improve our service
Thanks,
Kwanele
The iD Mobile Team
Coverage poor at times when users…
Coverage poor at times when users around me have good signal
15 September 2026
Reply from iD Mobile
Hi Dominika,
Thank you for taking the time to share your positive feedback. We're so pleased to hear that your experience with us was helpful and that you received patient and polite service.
Thanks,
Kwanele
The iD Mobile Team
Terrible service
Terrible service. Ruse inaccessible staff with ridiculous security. They spelled my name wrong and have locked me out of the system and have spent weeks trying to fix a simple problem. Roaming doesn’t work. I was offered money off my bill and this hasn’t happened.
24 September 2026
Unprompted review
Reply from iD Mobile
Hi Nathan,
I’m genuinely sorry to hear about the experience you’ve had with us. We understand how frustrating it must be to have been trying to resolve what you feel should be a straightforward issue for several weeks, particularly when you’ve also been unable to use roaming and were expecting a credit or reduction to be applied to your bill.
We’re also sorry to hear about the difficulties you’ve experienced with the security checks and the issue with your details being recorded incorrectly. We appreciate that having problems accessing your account can make an already frustrating situation even more difficult, and we’re sorry that this has taken longer than expected to resolve.
We did try to contact you by phone to discuss this further, but unfortunately, we reached voicemail.
To help us investigate this properly and review the issues you’ve raised, including the roaming service and the billing adjustment you mentioned, we’ve also sent you an email. Please respond to the email when you can so we can gather the necessary information and look into this further.
We sincerely apologise for the inconvenience and frustration caused. We appreciate the time you’ve already spent trying to get this resolved and hope we can assist you further through the email we’ve sent.
Kind regards,
Owethu
The iD Mobile Team
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