iD Mobile Reviews 

Reply from iD Mobile

17 hours ago

Hi Dominika,

Thank you for taking the time to share your positive feedback. We're so pleased to hear that your experience with us was helpful and that you received patient and polite service.

Thanks,

Kwanele
The iD Mobile Team

Reply from iD Mobile

4 days ago

Hi Nathan,

I’m genuinely sorry to hear about the experience you’ve had with us. We understand how frustrating it must be to have been trying to resolve what you feel should be a straightforward issue for several weeks, particularly when you’ve also been unable to use roaming and were expecting a credit or reduction to be applied to your bill.

We’re also sorry to hear about the difficulties you’ve experienced with the security checks and the issue with your details being recorded incorrectly. We appreciate that having problems accessing your account can make an already frustrating situation even more difficult, and we’re sorry that this has taken longer than expected to resolve.

We did try to contact you by phone to discuss this further, but unfortunately, we reached voicemail.

To help us investigate this properly and review the issues you’ve raised, including the roaming service and the billing adjustment you mentioned, we’ve also sent you an email. Please respond to the email when you can so we can gather the necessary information and look into this further.

We sincerely apologise for the inconvenience and frustration caused. We appreciate the time you’ve already spent trying to get this resolved and hope we can assist you further through the email we’ve sent.

Kind regards,

Owethu

The iD Mobile Team

Reply from iD Mobile

4 days ago

Hi Daniel,

Thank you for taking the time to share your feedback. I'm really sorry to hear about this experience, the delay and lack of communication you've described falls well short of what we'd want for you, and I completely understand your frustration.

I did try calling to discuss this with you directly but wasn't able to get through, so I've sent you an email instead.

Thank you for your patience, and please don't hesitate to reach out if there's anything further, we can help with.

Thanks,
Marquerita
The iD Mobile Team

Reply from iD Mobile

17 hours ago

Hi Ashley,

We're happy to hear that our team provided excellent assistance once you connected with us.

Thanks,

Kwanele
The iD Mobile Team

Reply from iD Mobile

5 days ago

Hi Michelle,

I’m really sorry to hear that you’ve been experiencing poor 4G coverage and that you’re having to rely on Wi-Fi to access the internet. I appreciate how frustrating this must be, especially when you’re expecting to be able to use your mobile data when you’re away from Wi-Fi.

We did try to contact you by phone to discuss this with you, but unfortunately, we reached voicemail.

In the meantime, please try the following troubleshooting steps:
- Restart your phone and then test your mobile data again.
- Switch Airplane Mode on for around 30 seconds, then switch it off.
- Check that Mobile Data is enabled and that your phone is set to automatically connect to the available network.
- If your phone allows it, try manually switching between 4G/5G and 4G only to see whether this improves your connection.
- Remove and reinsert your SIM card, if possible.
- Test your mobile data outdoors or in a different nearby location, as buildings and local surroundings can affect signal strength.

We’ve also sent you an email so we can look into the issue further and gather some additional information about the locations and circumstances where you’re experiencing the problem.

Please check your inbox and respond to our email when you can, so we can continue investigating this for you.

Apologies again for the inconvenience and thank you for your patience while we work to get this looked into.

Kind regards,

Owethu

The iD Mobile Team

Reply from iD Mobile

6 days ago

Hi Mandy,

Thanks for your kind feedback. We're pleased to know you're happy with our service, fantastic prices, and the easy changeover process.

Thanks,

Kwanele
The iD Mobile Team

Reply from iD Mobile

5 days ago

Hi Elena,

Thank you for your review, please accept my apologies for any inconvenience caused to you in relation to the network issues received.

Please use the following link to check the coverage in your area:
https://www.idmobile.co.uk/help-and-advice/coverage
or try to reinsert your SIM or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself

Thank you for taking my call as agreed I have now sent you an email to discuss this further.

Thanks,
Hosai
The iD Mobile Team

Reply from iD Mobile

5 days ago

Hi Nate,

Thank you for taking the time to leave your review. We're sorry to hear that you've experienced difficulties with the signal at your place of work, particularly after recently taking out a new contract.

We tried to give you a call to discuss your concerns further, however, the call reached voicemail, so we've sent you an email instead.

Coverage can vary depending on location and factors such as surrounding buildings and distance from the nearest mast. You can check the expected coverage and network status for your workplace using our coverage checker here: https://www.idmobile.co.uk/help-and-support/coverage

In the meantime, we'd recommend trying a few simple troubleshooting steps:

Restart your phone.
Turn Airplane Mode on for a few seconds and then turn it back off.
Check whether the signal improves in a different area of the building or outside.
If available on your device, try using Wi-Fi Calling when connected to Wi-Fi.

If you're still experiencing difficulties, please reply to the email we've sent when convenient. We'd be happy to look into this further and see how we can assist.

Regards,

Gemma M
The iD Mobile Social Media Team

Reply from iD Mobile

5 days ago

Hi Tuulia,

Thank you for your review.

We're sorry to hear that you're experiencing connection issues, and we sincerely apologise for the inconvenience this has caused.

We understand how frustrating it can be when you're unable to rely on your service, and we'd like to reassure you that we're here to help. We recently tried to give you a call to discuss the issue, but unfortunately we weren't able to get through. We've also sent you an email and are currently waiting for your response so that we can assist you further and investigate the matter in more detail.

Please be assured that we're committed to getting this sorted for you and will work with you to find a resolution as quickly as possible. We appreciate your patience and understanding while we look into this, and we encourage you to reply to our email at your earliest convenience so we can continue assisting you.

Thank you for taking the time to bring this to our attention.

Thanks,

Kwanele
The iD Mobile Team

Reply from iD Mobile

6 days ago

Hi Roland,

Thanks for taking the time to share your review. We're delighted to hear that you're happy with the value, connection, and data allowance.

Thanks,

Kwanele
The iD Mobile Team

Reply from iD Mobile

17 hours ago

Hi Brooklyn,

Thanks for the kind feedback. We're pleased to hear that you received quick and helpful assistance with your eSIM replacement.

Thanks,

Kwanele
The iD Mobile Team

Reply from iD Mobile

5 days ago

Hi Mick,


Thank you for taking the time to leave your feedback. We're sorry to hear about the trouble you've had with your signal and calls.

We tried to call you today to look into this, but unfortunately, we couldn't reach you and it went to voicemail. We've sent you an email instead as we would like to hear from you directly.

In the meantime, there are a couple of quick things that may help narrow down the cause:

Please check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage
Try removing and reinserting your SIM card
If possible, try your SIM in another phone, this will help determine whether the issue lies with the handset or the SIM itself.

We'll be happy to take it from there and get this sorted for you.

Thank you again for your feedback. Looking forward to hearing from you.

Thanks,
Marquerita
The iD Mobile Team

Reply from iD Mobile

6 days ago

Hi Nicola,

Thanks for the kind feedback. We're so pleased to hear that you're happy with the reliability of our service and your overall experience.

Thanks,

Kwanele
The iD Mobile Team

Reply from iD Mobile

6 days ago

Hi Alison,

Thanks for taking the time to share your review. We're so pleased to hear that you're happy with our plans and network coverage.

Thanks,

Kwanele
The iD Mobile Team

Reply from iD Mobile

A day ago

Hi Hazel,

We're glad to hear you've had good connection and WiFi. We understand your frustration with not being able to retain your old number during a phone swap, and we appreciate you bringing this to our attention.

Thanks,

Zandile M
The iD Mobile Team

Reply from iD Mobile

6 days ago

Hi Samia,

Thank you for taking the time to share your experience with us. We're very sorry to hear that you've been experiencing poor connection quality and that the cost of your services has increased. We completely understand how frustrating this must be, particularly when you're paying for services for yourself and your three children and rely on them to stay connected.

We'd like the opportunity to investigate both the network issues and your concerns regarding the cost of your services.

We did try to contact you to discuss your concerns in more detail; however, unfortunately, we reached voicemail. We've also sent you an email so that we can continue assisting you and investigate the issues you've raised.

In the meantime, we'd recommend trying the following troubleshooting steps for your connection:
- Restart your handset and allow a few minutes for it to reconnect to the network.
- Turn Airplane Mode on for around 30 seconds, then switch it off.
- Set your handset to 4G only, as this can provide a more stable connection than 5G in some locations.
- Make sure your handset software is fully up to date.
- If you're using a physical SIM, switch your handset off, remove and reinsert the SIM, then restart the device.
- If possible, test your SIM in another compatible, unlocked handset to establish whether the issue follows the SIM or is specific to the handset.
- Test your service in another nearby location to see whether the issue is specific to one area.

Please reply to the email we've sent with the location/postcode where you're experiencing the issue and any further information you can provide. We'll be happy to investigate this further and review the concerns you've raised about your charges.

We apologise again for the frustration you've experienced and appreciate you giving us the opportunity to look into this properly.

Kind regards,

Owethu

The iD Mobile Team