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Review summary

Created with AI, based on recent reviews

Evaluating 66 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently praise the prompt delivery service, noting that packages consistently arrive quickly and safely within the expected time frame. Many buyers also mention that the products offer great value for money and come at very fair, competitive prices. Some reviewers were not happy with faulty items, mentioning that certain replacement cartridges arrived damaged or did not work properly. Other shoppers experienced trouble with device compatibility, stating that printers frequently failed to recognize the supplied components. Additionally, a few customers encountered difficulties when trying to secure refunds or resolve delivery issues with the support team.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, highlighting both satisfaction and severe... See more

Delivery service

Customers had positive experiences with delivery_service, frequently highlighting prompt and fast arrivals.... See more

Order

Reviewers highlight ambiguous aspects of order with mixed experiences regarding their purchases. Some... See more

Price

People report positive experiences with price, often highlighting great value and affordability. Reviewers... See more

Quality

Users describe ambiguous interactions with quality, noting both severe issues and pleasant surprises.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Not what I was expecting but after requesting a refund I will get refunded. Their response to my email was very prompt though they hadnt returned my call after I left a voice message. Dont think I'll... See more

Rated 5 out of 5 stars

I ordered some oven bulbs via Amazon. They were cheaper than any others and included delivery in the price. The bulbs arrived by Royal Mail two days later. I fitted one without any problems and it wor... See more

Rated 5 out of 5 stars

High power LED bulbs that produce bright white daylight (6500K) are hard to find. Getting a 4-pack of Energiser branded bulbs at a good price was value for money. Delivery via the Post Office was re... See more

Rated 5 out of 5 stars

Really great product and fast delivery! I appreciate the helpful option for disposing of the old ink cartridge. Will definitely buy again.


3.3

Average

TrustScore 3.5 out of 5

147 reviews

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No history of asking for reviews

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3.3

All reviews

(147)

66 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Absolutely impossible to create an…

Absolutely impossible to create an account. At it for over an hour. No telephone numbers. And no email support arrived.

Even if there are savings to be made it simply is not worth the time or stress.
What a very odd way to run a business.

19 January 2024
Unprompted review
Rated 1 out of 5 stars

Poor advice and pedantic service

Was initially given bad advice off Kelly to snap items off cartridge to make it fit my printer which couldn't be snapped off and was clearly too big for the space to fit in printer, felt like advice that wouldn't be out of place on the comedy show the IT Crowd. She even had nails as long as the cartridge itself and asking me to snap bits off the plastic when it seemed a tricky task for the seller to do, when they sent a screen shot over to me on how to do that!! Total utter farce.

Also they were very pedantic in regards to exchanging item when opened after the initial period for refund which still had orange strip on it, and could have been sold as new as no ink was used. When I would have been happy for it to be exchanged for correct compatible cartridges. Didnt seem like they knew what they were talking about.

I won't recommend this company or going here ever again for a service! Avoid their company on Amazon like the plague!!

8 January 2024
Unprompted review
Rated 3 out of 5 stars

Failed HP Cartridge

I bought an HP 302 inkjet cartridge which was delivered quickly. However when installing the cartridge the printer gave a 'ink alert' warning. Reinserting the old cartridge removed the error but of course I couldn't print black.
I spoke with Kelly at Inkjungle who was very helpful providing a better return address. I returned the cartridge without cost. The refund was paid quickly.

4 December 2023
Unprompted review
Rated 1 out of 5 stars

Terrible company!

Dreadful experience with this EBay seller in returning faulty goods and in finally obtaining a refund! Will never again purchase from this company.

1 November 2023
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. Ordered an XL colour cartridge which ran out after 20 pages.
Customer services not interested in sending a replacement and said it must have been the way I'd set the printer.
Avoid like the plague.

18 September 2023
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service. Item sent was not as described. Refused to pay for return or provide a refund. Do not order from this company.

11 September 2023
Unprompted review
Rated 1 out of 5 stars

Not interested in customers after 6 months.

Read this before ordering from Inkjungle - Bought 2 HP 305XL cartridges (their refills) 3 November 2022. I wished to keep as spare cartridges for when originals ran out. This happened today, 25 July 2023, so fitted both black and tri-colour, much to my surprise they didn’t work. I contacted Inkjungle via eBay and asked for replacement set, reply from Kelly,” no guarantee after 6 months, can’t help you”. £25.95 down the drain. No more cartridges from Inkjungle for me.

25 July 2023
Unprompted review
Rated 1 out of 5 stars

Inkjungle gave me misleading…

Inkjungle gave me misleading information on how to do a return. Kelly told me get a “proof of posting” receipt. I did that but when my return was “lost`’ my receipt was useless. My post office said I needed a tracking receipt. Kelly repeatedly refused my refund, a £174 order. I wish I had read the other reviews here before I did business with inkjungle. So many bad return experiences can’t be accidental. Does inkjungle deliberately “loose” returns?, deliberately give misinformation to refuse refunds? Bad company. Avoid them

11 July 2023
Unprompted review
Rated 1 out of 5 stars

Ordered on line

Ordered on line, wrong cartridges sent. so sent back to address on packaging. Phoned company several times and seemingly its my fault as they have a dedicated address for mistakes. Most unhelpful staff ever and to date not the slightest response and still out of pocket. Would not recommend anyone use this company ever.

8 January 2023
Unprompted review
Rated 3 out of 5 stars

Impossible to claim discount offered

I have used Ink Jungle a few times. Delivery always prompt BUT what is disappointing is that they include a sticker with the ink cartridge stating there's a 5% discount if you use code LOYALTY on subsequent orders. The problem is there is nowhere to put code LOYALTY on their on-line order form! Bit of a con if you ask me!! "Here's a discount...but you can't have it!"

17 March 2023
Unprompted review
Rated 1 out of 5 stars

Office beaver same fraudsters

Office beaver changed name to this company ! Fraudsters . Never posted me the ink and took money . Never showed proof of post , your are fraudsters !

24 January 2023
Unprompted review
Rated 5 out of 5 stars

Always Great Service

Excellent prices, despatch happens very quickly and they have an excellent recycling service that benefits charity.
With a loyalty discount as well there's nowhere else I would go for ink cartridges.

28 October 2022
Unprompted review
Rated 5 out of 5 stars

Ink without the stink!

Been using Ink Jungle for years now and always had a good experience even despite all the Royal Mail strikes. Plus they do a lot for charity which is more than their competition do.

22 November 2022
Unprompted review

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