Leisure Lakes Bikes Reviews 

8,485
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,333 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professional and helpful staff who are often knowledgeable and go out of their way to assist. Many appreciate the competitive pricing and the brilliant value offered on products, with people finding items at fair prices. Reviewers frequently mention prompt and well-communicated delivery services, with items often arriving sooner than expected and in perfect condition. However, some customers also noted issues with product quality or initial assembly, such as missing parts, items arriving damaged, or components failing shortly after purchase. A few other people also felt that repair services and aftercare could be improved, citing long delays, poor communication, or unsatisfactory work quality.

What people talk about most

Product

Customers had positive experiences with products, frequently praising the great quality and competitive... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting quick and speedy deliveries,... See more

Service

Customers consistently note positive experiences with service, praising the helpful, friendly, and efficient... See more

Price

Users describe positive interactions with price, frequently highlighting competitive and fair pricing for... See more

Staff

People report positive experiences with staff, highlighting their professionalism, expertise, and helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic pre sales service but more importantly after sales superb. No issue too small. Bought specialised bike 4 weeks ago and can't fault the service. Get the impression that they all love cycli... See more

Rated 5 out of 5 stars

Amazing service. Bike came much sooner than expected. Courtesy call to arrange delivery so I could make sure someone was in. Bike packaging was super secure and final bike set up required minimal effo... See more

Rated 5 out of 5 stars

Slight delay due to a supply chain issue. I was kept up to date along the way and in the end the guys shopped around other stores and despatched my order from existing stock. Yes something went slight... See more

Rated 5 out of 5 stars

LLB (Bury) Very professional company from start to finish. No pressure sales, friendly salesman, good selection of bikes. Had an issue with the bike, not LLBs issue I might add but their afterca... See more


Company details

  1. #42 of 95 best companies in Bicycle Shop
  2. #18 of 32 best companies in Bicycle repair shop
  3. #8 of 12 best companies in Recreation centre

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8k reviews

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Replied to 80% of negative reviews

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4.7

All reviews

(8,485)

1,246 reviews in the last 12 months

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Rated 5 out of 5 stars

We ordered via the website which was…

We ordered via the website which was quick easy and straightforward, there’s plenty of information and help if needed we were kept well informed by email from the order receipt to dispatch and the day the parcel would be arriving, the bike arrived via delivery truck within a few days, the delivery guy was very friendly and helpful taking care while carrying the package to the door, the bike/parts were well packaged, the information within the package was very helpful you receive a material envelope /bag with all the booklets inside plus a black pulley bag extra, the bike it self is a fab design clean lines hidden brake wires so nice and tidy and protected, my son is over the moon and has not been off it it’s give him a senses of freedom he can go on long rides, what else can I say if your debating wether to purchase or not don’t hesitate you won’t be disappointed with leisure lakes or the bike 👍🏻

3 June 2026
Rated 5 out of 5 stars

Start to finish a great experience

Start to finish a great experience. Ordered the bike online and collected from the Cheltenham branch.
Was fitted to the bike with no rushing to get me out the door. A++ and will use you for its first service!

11 April 2026
Rated 5 out of 5 stars

Specialized bike - issue resolution

Unfortunately the bike had some paint damage when received by Dave Hall at Leisure Lakes Southport. He sent me photos of the damage. Dave was very reasonable and gave me several options. I decided to wait for a new bike to be delivered. Ben Tyrrell at LL kept me in the picture while I was waiting and the replacement bike arrived quickly. I'm really pleased with it and their service response.

9 June 2026
Rated 5 out of 5 stars

Fast service

I ordered a full face helmet that turned out to be too small. It was exchanged and then resent within 48hrs. Love the helmet and can not fault my experience with them.

9 June 2026
Rated 5 out of 5 stars

Great customer service

Bike arrived for collection on time and staff went out of their way to help sort out a correct pannier rack, which was not as straightforward a process as it should have been. Very pleased with my purchase.

22 June 2026
Rated 4 out of 5 stars

Good service

Good service, need to maybe update website a bit more often on stock changes but dealt with well and quick and useful responses.

28 May 2026
Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience when shopping for a new bike. Knowledgeable staff, all questions answered. Martin did my new bike handover, fitted my bar risers and saddle and was generally very attentive. Can't fault anything. Would not hesitate to shop there again.

20 June 2026
Unprompted review

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