Leisure Lakes Bikes Reviews 

8,509
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 1,328 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful and friendly, going out of their way to ensure purchases meet expectations. People also appreciate the competitive pricing, secure packaging, and reliable delivery options that make shopping very straightforward. However, some customers also noted occasional problems with delayed deliveries or missing components upon opening their packages. A few reviewers experienced poor communication and unhelpful staff interactions when trying to resolve post-purchase issues or complaints. Others felt that certain items lacked proper durability or were too expensive for the overall quality received.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, competitive pricing, and swift delivery. Consumers... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting speedy dispatches and... See more

Service

Clients share positive opinions on service, noting that staff are consistently helpful, professional, and go... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great, competitive, and fair rates... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic pre sales service but more importantly after sales superb. No issue too small. Bought specialised bike 4 weeks ago and can't fault the service. Get the impression that they all love cycli... See more

Rated 5 out of 5 stars

Great service from Leisure Lakes Bikes. Ordered a replacement bell for my wife’s bike and it was delivered to Scotland two days later. I had never used this company before but would not hesitate to us... See more

Rated 5 out of 5 stars

We ordered a dirt jump bike from leisure Lake bikes and received really great service. We are informed of every process of our order and the staff were very helpful on the phone. Our bike arrived on t... See more

Rated 5 out of 5 stars

LLB (Bury) Very professional company from start to finish. No pressure sales, friendly salesman, good selection of bikes. Had an issue with the bike, not LLBs issue I might add but their afterca... See more


Company details

  1. #43 of 95 best companies in Bicycle Shop
  2. #18 of 32 best companies in Bicycle repair shop
  3. #8 of 12 best companies in Recreation centre

Written by the company

Leisure Lakes Bikes are a family run business established over 40 years ago. Our huge online bike store and over 20 stores nationwide offer all the latest bikes, clothing, parts & accessories!

Leisure Lakes Bikes

Written by the company

Family run since '81!
With over 20 stores across the country, we pride ourselves in being a truly family run business with passionate members of staff whose expertise will help you find the right bike for you in no time; Whether that be Electric, Mountain, Road or Commute!

Delivered Ready to Ride

Fast, Reliable Home Delivery + Click&Collect

All our bikes are built, tested & packed by a Cytech qualified Mechanic. After some kit or accessories? Spend over £75 & get FREE Delivery!*

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

9k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(8,509)

1,268 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We ordered via the website which was…

We ordered via the website which was quick easy and straightforward, there’s plenty of information and help if needed we were kept well informed by email from the order receipt to dispatch and the day the parcel would be arriving, the bike arrived via delivery truck within a few days, the delivery guy was very friendly and helpful taking care while carrying the package to the door, the bike/parts were well packaged, the information within the package was very helpful you receive a material envelope /bag with all the booklets inside plus a black pulley bag extra, the bike it self is a fab design clean lines hidden brake wires so nice and tidy and protected, my son is over the moon and has not been off it it’s give him a senses of freedom he can go on long rides, what else can I say if your debating wether to purchase or not don’t hesitate you won’t be disappointed with leisure lakes or the bike 👍🏻

3 June 2026
Rated 5 out of 5 stars

Start to finish a great experience

Start to finish a great experience. Ordered the bike online and collected from the Cheltenham branch.
Was fitted to the bike with no rushing to get me out the door. A++ and will use you for its first service!

11 April 2026
Rated 5 out of 5 stars

Specialized bike - issue resolution

Unfortunately the bike had some paint damage when received by Dave Hall at Leisure Lakes Southport. He sent me photos of the damage. Dave was very reasonable and gave me several options. I decided to wait for a new bike to be delivered. Ben Tyrrell at LL kept me in the picture while I was waiting and the replacement bike arrived quickly. I'm really pleased with it and their service response.

9 June 2026
Rated 5 out of 5 stars

Fast service

I ordered a full face helmet that turned out to be too small. It was exchanged and then resent within 48hrs. Love the helmet and can not fault my experience with them.

9 June 2026
Rated 5 out of 5 stars

Great customer service

Bike arrived for collection on time and staff went out of their way to help sort out a correct pannier rack, which was not as straightforward a process as it should have been. Very pleased with my purchase.

22 June 2026
Rated 4 out of 5 stars

Good service

Good service, need to maybe update website a bit more often on stock changes but dealt with well and quick and useful responses.

28 May 2026

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