Lightfoot Reviews 

1,316
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, reviewers had a great experience with this company. Many customers find the system effective in improving their driving habits, leading to safer driving and better fuel economy. The app is generally praised for being easy to use and helpful for monitoring driving scores. People also appreciate the engaging competitions and the opportunity to win prizes, which serves as a strong incentive for maintaining good driving standards. However, some customers also noted that the system's scoring lacks transparency, making it difficult to understand why scores decrease or how to improve. A few other people also felt that the product penalizes necessary driving actions, such as accelerating to join motorways or driving up hills, especially in hybrid or commercial vehicles. Additionally, some reviewers found the alerts and beeps distracting while driving.

What people talk about most

User experience

Customers had positive experiences with user experience, finding the app easy to use and helpful for... See more

Product

Clients share ambiguous opinions on the product, with some reviewers praising it as a "great device" that... See more

Application

People report positive experiences with the app, finding it a great tool to improve driving and environmental... See more

Staff

Reviewers highlight positive aspects of staff, with many expressing gratitude for the team's help and quick... See more

Competition

Reviewers mention positive feedback about competition, finding them great and varied, and a good incentive to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good App, makes you drive safer naturally, the odd small prize is a great incentive My only gripe, is you can't see how and why youve scored what you've scored, that would be beneficial to to see... See more

Company replied

Rated 5 out of 5 stars

After having a mid route change of van, I was awarded five penalties on my original vehicle. I contacted Lightfoot to explain that a change of vehicle had occurred and the penalty points were at a t... See more

Company replied

Rated 5 out of 5 stars

I've driven for over 40 years and can honestly say that lightfoot has taught me to be a better driver in the last few years. Even when you drive a vehicle without Lightfoot, it becomes apparent that y... See more

Company replied

Rated 5 out of 5 stars

I like how the app is laid out and actively tries to reward good driving and can show areas through the journey section on where I need to improve. Also it's very simple to know just would like a bi... See more

Company replied


Company details

  1. #11 of 13 best companies in Telematics Service
  2. #109 of 122 best companies in Business-to-Business service
  3. #47 of 67 best companies in Electronics Company
  4. #20 of 23 best companies in Electronics manufacturer
  5. #11 of 12 best companies in GPS supplier
  6. #89 of 127 best companies in Software company

Written by the company

Lightfoot has been specifically designed to help businesses run safer and more efficient fleets.​ Unlike traditional big-brother black boxes, Lightfoot is all about the driver, the human-in-the-machine, and the person with the power to make the difference. ​ Lightfoot empowers those in the driving seat to drive change by adapting their driving style through visual and audible prompts from our unique in-cab device. ​ When drivers adapt to Lightfoot's smoother driving style, they become 'Elite Drivers' (scoring 85% or above). For some drivers that’s a big change, for others a small change, for some it’s no change at all.​ ‘Elite Drivers’ receive benefits and rewards via the Lightfoot app, which includes features such as The Drivers Lottery where 1 in 10 ‘Elite Drivers’ win cash prizes every week - we are the world’s first technology to reward better driving.​ When a fleet as a whole achieves Elite status, this can result in reductions in fuel consumption and emissions of up to 15%, reductions accidents by up to 40% and wear and tear costs reduced by up to 45%. ​ Lightfoot is the only Insurer-endorsed driver safety technology thanks to validated accident reduction results seen over millions of miles of driving data. ​ Lightfoot is installed in 30k+ vehicles and is used by 50k+ drivers from more than 200 companies who are committed to safer, greener and more efficient motoring.​ If you are a business customer already using Lightfoot and require support, please contact your Account Manager or support@lightfoot.co.uk ​ ​ If you’re a Lightfoot driver – our Engagement Team would love to hear about your experience through driverrewards@Lightfoot.co.uk - the Engagement team are here exclusively to help you the drivers, not your employers. ​ We understand that changing years of driving habits can be challenging and even irritating at first. Remember, you don’t need to be perfect, the target is 85% not 100%, which gives you plenty of scope to drive in the amber and red when required and still achieve ‘Elite Driver’ status.​ We created our industry-first driver engagement platform – real cash, real rewards, real prizes, real winners – to ensure drivers are rewarded for challenge and inconvenience of adapting to Lightfoot. One in ten ‘Elite Drivers’ win cash prizes every week through The Drivers’ Lottery. ​ As a driver, you are one of more than 50,000 using Lightfoot. The vast majority of drivers are happy with the experience, but a tiny proportion (0.1%) have used this forum to express their displeasure. We hope that your experience has been a positive one and that you’re here just having a look around, but if you are frustrated and here to vent your rage then please instead contact our Engagement team via driverperks@Lightfoot.co.uk - the Engagement team are here exclusively to help you.. ​


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.2

All reviews

(1,316)

173 reviews in the last 12 months

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Rated 5 out of 5 stars

It has really made me aware of my…

It has really made me aware of my driving habits.The app is very easy to use.

16 December 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Thank you for this great review, Kenny. It's always good to hear that Lightfoot is doing its job well.

Rated 5 out of 5 stars

Simply a better driver

I've driven for over 40 years and can honestly say that lightfoot has taught me to be a better driver in the last few years. Even when you drive a vehicle without Lightfoot, it becomes apparent that your driving style has changed for the better.

10 December 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hello Bill, this is great news to hear. Thank you for taking the time to leave this fantastic, honest review. Merry Christmas and a Happy New Year.

Rated 5 out of 5 stars

Driving the right way at all times

Makes me think about driving safely to be aware of hazards and to control my driving in a safe way to protect myself and the public

9 December 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi John, we are very happy to read that you are getting the most out of Lightfoot and that you are happy that Lightfoot is helping make you a better driver.

Rated 1 out of 5 stars

The app is never up to date the so…

The app is never up to date the so called prizes are a joke if you are lucky you will win probably 2 pounds a year and that is if you enter every week nobody knows where they are in the league don't worry about getting a low score because no manager is bothered

9 December 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi John, the driver's app occasionally has data latency issues from the server, but other than on the odd occasion, your driver's app is always up to date with your journey information and score data. We know drivers always want to win more, so the win ratio in our drivers' lottery is set to 1 in 9 every single week, and for the last few weeks, we have guaranteed a £5 minimum win amount as well, based on driver feedback.

Rated 5 out of 5 stars

You listened and responded instead of…

You listened and responded instead of passing the problem off to someone else

26 November 2025
Lightfoot logo

Reply from Lightfoot

Hi Andy, thank you very much for taking the time to leave this great review. I'm really glad I was able to help!

Rated 5 out of 5 stars

Its really good

Its really good, fantastic features, really like the idea of the prizes

25 November 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Thank you for the great review.

Rated 5 out of 5 stars

Excellent app

Excellent app, my driving has improved as a result, especially when there are so many prizes you can win.

24 November 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Thank you for the great review.

Rated 1 out of 5 stars

A massive distraction

To be honest it's not a safe driving tool. It beeps if you don't shift gear before 2krpm it doesn't beep if you're speeding (surely that would have made sense to have if it's to make you a safer driver) . Just another tool to distract you from driving with an led light bar and beeps with a condescending woman saying drive steady. Don't put your employees through this.

18 November 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hello, thank you for the feedback. We're sorry to hear that it's taking a while to get used to your Lightfoot device. Please remember that you are in control of the vehicle and should use your own best judgment to drive safely. Lightfoot does not measure your speed but the efficiency of your driving. There are times when you must drive inefficiently, for example, joining a motorway from a slip road or at a roundabout. This is why we set the Elite Driver score at 85% to allow for real-world situations. Your device should be positioned just outside of your eyeline, so you only need to glance at it occasionally, as you would a speedometer or a satnav when you want to check your progress.

Rated 2 out of 5 stars

The pay out needs to be higher and more…

The pay out needs to be higher and more often like earnie

11 November 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Unfortunately, Tesco helps fund Earnie for their employees only. Lightfoot competitions are funded only by Lightfoot and for all our drivers across hundreds of fleets, but we still have great odds of 1 in 9 every week.

Rated 1 out of 5 stars

It’s really not set up for a hybrid van…

It’s really not set up for a hybrid van when you’re accelerating to join the motorway and you’re in red and you let off the acceleration pedal and it goes into electric mode the Lightfoot doesn’t realise you’re still driving so it stays in red and amber for ages. Even when you’re in red and then stop at traffic lights it stays in red and amber for ages which reflects badly on your score.

Also another big issue is going up a slight incline or hill and you’re doing 35 in a 60 and you’re not able to accelerate anymore because the automatic hybrid van doesn’t allow you to change down a gear so it’s in full revs all the way up the hill which results in 5 points against you!
How are you meant to stop it screaming at you when it’s not built for a high torx 253bhp hybrid van ? Unbelievable

7 May 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi Ashley, we are sorry to hear this. Please can you email us at support@lightfoot.co.uk with all the details, including your vehicle registration, so that our support team can look into your device's settings? Thank you.

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