Lightfoot Reviews 

1,316
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 178 reviews, reviewers had a great experience with this company. Customers praise the app and system for significantly improving driving skills and promoting safer habits. Many find the app easy to use, appreciating its help in driving carefully and economically. Reviewers also highlight engaging competitions and incentives, offering opportunities to win prizes and making the experience rewarding. The support team is often commended for quick, helpful assistance. However, some people mentioned the system can be overly sensitive, penalizing necessary acceleration or specific vehicle types like hybrid vans. A few other people also felt the app lacks detailed feedback on score changes, making improvement difficult. Additionally, some reviewers noted that winning prizes is rare or the prize system is unclear.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, with many finding the app easy to use and helpful... See more

Product

Customers consistently note ambiguous experiences with the product, with some reviewers praising it as a... See more

Application

Reviewers highlight positive aspects of the app, praising its ability to improve driving and environmental... See more

Staff

Customers had positive experiences with staff, praising their helpfulness and efficiency. Reviewers... See more

Competition

Clients share positive opinions on competition, finding them to be a great incentive for good driving and a... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good App, makes you drive safer naturally, the odd small prize is a great incentive My only gripe, is you can't see how and why youve scored what you've scored, that would be beneficial to to see... See more

Company replied

Rated 5 out of 5 stars

After having a mid route change of van, I was awarded five penalties on my original vehicle. I contacted Lightfoot to explain that a change of vehicle had occurred and the penalty points were at a t... See more

Company replied

Rated 5 out of 5 stars

Expectations set, managed and surpassed! Great customer service, realistic pricing and an outstanding result. genuinely a lovely guy to deal with and deserves to be very successful! We'll use Colin a... See more

Company replied

Rated 5 out of 5 stars

I've driven for over 40 years and can honestly say that lightfoot has taught me to be a better driver in the last few years. Even when you drive a vehicle without Lightfoot, it becomes apparent that y... See more

Company replied


Company details

  1. #11 of 13 best companies in Telematics Service
  2. #108 of 122 best companies in Business-to-Business service
  3. #47 of 67 best companies in Electronics Company
  4. #20 of 23 best companies in Electronics manufacturer
  5. #11 of 12 best companies in GPS supplier
  6. #88 of 126 best companies in Software company

Written by the company

Lightfoot has been specifically designed to help businesses run safer and more efficient fleets.​ Unlike traditional big-brother black boxes, Lightfoot is all about the driver, the human-in-the-machine, and the person with the power to make the difference. ​ Lightfoot empowers those in the driving seat to drive change by adapting their driving style through visual and audible prompts from our unique in-cab device. ​ When drivers adapt to Lightfoot's smoother driving style, they become 'Elite Drivers' (scoring 85% or above). For some drivers that’s a big change, for others a small change, for some it’s no change at all.​ ‘Elite Drivers’ receive benefits and rewards via the Lightfoot app, which includes features such as The Drivers Lottery where 1 in 10 ‘Elite Drivers’ win cash prizes every week - we are the world’s first technology to reward better driving.​ When a fleet as a whole achieves Elite status, this can result in reductions in fuel consumption and emissions of up to 15%, reductions accidents by up to 40% and wear and tear costs reduced by up to 45%. ​ Lightfoot is the only Insurer-endorsed driver safety technology thanks to validated accident reduction results seen over millions of miles of driving data. ​ Lightfoot is installed in 30k+ vehicles and is used by 50k+ drivers from more than 200 companies who are committed to safer, greener and more efficient motoring.​ If you are a business customer already using Lightfoot and require support, please contact your Account Manager or support@lightfoot.co.uk ​ ​ If you’re a Lightfoot driver – our Engagement Team would love to hear about your experience through driverrewards@Lightfoot.co.uk - the Engagement team are here exclusively to help you the drivers, not your employers. ​ We understand that changing years of driving habits can be challenging and even irritating at first. Remember, you don’t need to be perfect, the target is 85% not 100%, which gives you plenty of scope to drive in the amber and red when required and still achieve ‘Elite Driver’ status.​ We created our industry-first driver engagement platform – real cash, real rewards, real prizes, real winners – to ensure drivers are rewarded for challenge and inconvenience of adapting to Lightfoot. One in ten ‘Elite Drivers’ win cash prizes every week through The Drivers’ Lottery. ​ As a driver, you are one of more than 50,000 using Lightfoot. The vast majority of drivers are happy with the experience, but a tiny proportion (0.1%) have used this forum to express their displeasure. We hope that your experience has been a positive one and that you’re here just having a look around, but if you are frustrated and here to vent your rage then please instead contact our Engagement team via driverperks@Lightfoot.co.uk - the Engagement team are here exclusively to help you.. ​


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(1,316)

173 reviews in the last 12 months

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Rated 3 out of 5 stars

Think it's set up for a manual

Think it's set up for a manual. If I accelerate on a slip road going onto a motorway I get a 'Go steady'. However, if I accelerate, but take foot off briefly as if I'm changing gear it's fine!

5 August 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi James, please can you email in to us at support@lightfoot.co.uk so we can just verify the device settings are correct. Thank you.

Rated 5 out of 5 stars

Great system

Great system , let's me control my driving style. Has definitely turned me into a better driver.

29 July 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi Matt, this is great to hear! We are very happy you feel you are now a better driver, and wish you the best of luck in the competitions.

Rated 5 out of 5 stars

Incorrect Driver Allocation to Vehicle

Raised the query @ 14 July 2025 11:35
Resolved @ 15/07/2025 09:05

15 July 2025
Lightfoot logo

Reply from Lightfoot

Hello, This is great to see your issue was resolved in a timely manner. Thank you for leaving this great feedback.

Rated 4 out of 5 stars

Good when you win

Good when you win, but that doesn't happen often. Easy app to use and navigate.

1 July 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Just like the normal lottery there is no guarantee that you will win, but we do ensure we always offer a 1 in 9 chance of winning no matter how many people are eligible. With a chance to win up to £100 every week, we do recommend that you keep entering as you could be the next big winner. We are happy to hear that you are pleased with the app, and find it easy to navigate.

Rated 2 out of 5 stars

Underwhelming experience.

The rewards I've recieved since we had lightfoot fitted years ago have been very small. I've been the top of our league at Tesco Hatfield for years. The acknowledgment at work for driving like a snail is non existent. Every time the golf ball goes in is underwhelming to say the least.

1 July 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Just like the normal lottery there is no guarantee that you will win, but we do ensure we always offer a 1 in 9 chance of winning no matter how many people are eligible. With a chance to win up to £100 every week, we do recommend that you keep entering as you could be the next big winner.

Rated 5 out of 5 stars

5* service from customer service team

5* service from customer service team
Had a problem (my fault)
Problem solved and everything explained to me going forward
Many thanks

27 June 2025
Lightfoot logo

Reply from Lightfoot

Hi Jeremy, thank you for taking the time to leave this fantastic review. It's great to hear that our customer service helped you resolve your issue.

Rated 5 out of 5 stars

Great App.

Great App.
Has helped my driving a lot and I'm always aware of the system in my vehicle.
The drivers lottery is great and many more competitions

24 June 2025
Unprompted review
Lightfoot logo

Reply from Lightfoot

Hi Matthew, thank you for leaving this excellent review, it is great to hear that you are enjoying driving with Lightfoot, and taking part in the great competitions we run. Best of luck in future competitions.

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