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I am not usually one to write reviews but am very disappointed. I made an order at the beginning of January, it is now half way through March and I have not received my package. Due to this I have emailed a ridiculous amount of times trying to solve the problem to only be ignored. When I have asked about this I have been told they are sending me emails when I can confirm they 100% aren’t. I am now at a point where I am being ignored over email completely along with their customer help text number. If you want to spend your hard earned money to then receive nothing, this is the company for you.

Fabulous service and quality product at a fraction of the real price. Great information on delivery too.

This pains me to write this because I love the concept and the boxes are great….if they turn up!
Ordered 5/1 and item was dispatched 15/1. After numerous emails chasing (and countless excuses) I was told it had been re-posted with Royal Mail at the end of January but couldn’t tell me which service was used when I asked (?)
Fast forward a few weeks and still no delivery. Emailed Nodbox again to be told item will be with me ‘by Friday’. It’s now Wednesday the following week and I am still waiting for a delivery and a reply to my email requesting the tracking information.
It’s a massive kick in the teeth to see that they are still posting new stuff on socials when they clearly have issues they should concentrate on resolving first. When you do finally get a reply from customer services it’s always the same thing ‘I’ll check for you’ or ‘I did email back, check your spam’ - no, Nodbox emails do not go into my spam and it’s all good and we’ll checking but you need to follow up with your customers!
Order number 7480

Terrible ordered on 13th january, still not recieved the item. Emailed three times no repsonse.

Got an email after my review, responded and then no reply again.

I can’t even put into words how amazing this company is!
They always go above and beyond for their customers, their customer service is amazing!
The products are fantastic and well worth the money and more! The deals are insane the products I’ve received I absolutely love and I’ll continue to purchase from them 💗

I have ordered and received lots of times from nodbox, I absolutely love the surprise when I order, every single time I’ve experienced a issue I have always had it sorted very fast! I can’t wait for my other orders to arrive, I absolutely love this company!!! You guys are smashing it!!!

So I really didn’t want to do this as I wanted the company to be telling the truth! I placed 3 orders on the 11th January 2 £20 boxes and a £5 box I received 1 £20 box and the £5 box, I contacted them via instagram on the 18th January 2023 and they replied saying they are dispatched separately.
So on the 25th January I messaged again, this was ignored. On the 29th January I messaged again they replied asking my order number I gave them it and then they never got back to me.
On the 4th February I asked for a refund to be told it had already been sent we are now on the 16th February and I have no box and no refund! Shame because it would have been a very regular purchase by me!

0 STARS. I ordered back in November 2022, item was "despatched". I never ever received it (was ordered well in time for Xmas as it was part of a present after telling my friend how much I loved a previous order I got, which also took 6 weeks and numerous emails chasing it).
I have emailed them a horrendous amount of times and the response is always the same "we will check this" and no one ever gets back to you.
Finally responded in January saying they'd despatch another one with the promise of extras and to keep the other box if it shows up out the blue 4 months later (hahaha obv it isnt) and here we are a month later, no replies to emails and no order. I will continue to email until I get a response because I am so unhappy with the service. Makes matters even worse is they continue to post on social media about new boxes and stuff. ABYSMAL.

Nodbox are a great company such amazing products they are so lovely and kind😊would recommend them to anyone.

Nodbox is amazing iv ordered 3 boxes from this company now and iv never been disappointed of the products neither the price! It’s so worth your money and the products you receive are incredible. The boxes are an absolute bargain! Noddy the creator of nodbox is such a sweet caring person and she always interacts with her fans on her lives❤️ overall LOVE LOVE LOVE THE BRAND!! ❤️

Absolutely love my first box so much! I have a second on the way and will review again when it arrives. Would absolutely recommend nodbox to anyone wanting a little pick me up or a treat. Also super great for gifts 😍

Really disappointed with my experience with Nodbox. Love the business concept and wanted to support. I had placed my delivery on the 2nd of December which is nearly 9 weeks ago. I have contacted customer service numerous times by email and still didn't received my package. I have contacted customer service on TikTok on the 9th Jan and after several conversations and attempts was told it would be delivered on the 25th Jan the latest due to being resent. It’s nearly a week past that date and have only received my order on 1st feb. I don’t know how both attempts of delivery have resulted in missing parcel or delay. I understand delivery delays but this isn’t acceptable. I like the order but the long wait, chasing customer service and not being compensated has put me off purchasing again.

An excellent company! The perfect place to buy a present for those who are difficult to buy for!
The trouble is I loved the items so much I bought one for myself too!

I received my order yesterday and what can I say! It was absolutely perfect, you get to much for the amount you pay and all big brands to! Can’t wait to order again 💕

I absolutely love nodbox!! I have ordered from here a few times within the last year and I have never been disappointed. Everything comes just perfect and the delivery is fast. Iv also ordered things for friends birthdays and they have loved everything from the items inside, the chocolates and also the way it comes packed. The packaging is lovely. Thanks so much nodbox

Exceptional high quality products. Amazing customer service. Highly recommend

High end makeup for a cheaper price, exactly as advertised . Delivery times can be a little longer, i don’t think NODBOX use Evri anymore which is good decision. I’ve ordered more than twice and have yet to be disappointed :) also they donate profit to well deserved charities xx

Excellent customer service! Nothing is too much trouble. Made up with my order will definitely be ordering again soon you get so much for your money

I bought the og hair and beauty box, i received a set of mermade hair straighteners and then all the makeup which included mac, huda, estee lauder, etc. All high end products. When i added everything up it came to over £200 for £60. I cant recommend this company enough, had a few boxes now and honestly theyre amazing!!!