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I’ve never had a bad experience in the last year I’ve been purchasing from nod box until now, I am still yet to receive a order placed on the 18th April which consisted of the £100 box and I am still waiting on a order from the 9th of august, I have email multiple times and been told a replacement is being sent out & have spoken with noddy herself and still getting no where.
It’s such a shame because I absolutely love noddy and nodbox, I just feel so let down and disappointed to the point I’ve given up that I’m going to ever received a response, my orders or even a refund.

Ordered a mystery box on the 20th of July, still haven't recieved anything. Have contacted multiple times and been given the run around. No proof of postage even when asked and have unfortunately had to resort to going through my bank to get a refund.

Really disappointing after seeing so man good reviews on tiktok

This is my first time giving review on Trustpilot. I placed an ordered on 02/09/22 (total of £30.75) and still haven’t receive my order. I received an email on 28/09/22 saying my order is on the way. It’s 08/10/22 today and still haven’t receive my order. I am very disappointed with their awful service. I AM NEVER EVER BUYING IT FROM THEM AGAIN! I will be unfollowing them on tiktok as well.

- ORDER NUMBER 6813

Hey noddy the service is absolutely amazing and the company and the products just amaze me every time it’s the level of professionalism that u show to every customer is just fabulous

I've placed my order more than 3 weeks ago and still have not received my order yet. They don't reply promptly to my emails and just giving me the run arounds! I just want my order or my money back!

All of the orders I have received from nodbox have been amazing. From Mac to project lip, too faced, fenty you name it they have it! Highly recommend

Another day another Nodbox delivery. Now this one has taken longer than the rest. It was ordered at the end of July however I still rate it 5 stars due to the fact that Noddy has gone above and beyond trying to resolve this with Evri for me. I’ve had the tracking details since it was sent but I really appreciated the amount of time and effort that Noddy put in to getting my delivery to me as Evri aren’t the easiest to deal with! The box was well worth the wait and although the was one item which is a duplicate to what I’ve previously received (it’s a mystery box so I can not complain about that at all) it’s a duplicate of a Huda eyeshadow I love so will definitely be used! Just want to say a massive thank you for helping me with this order and also for the wonderful contents of my box! Order number 6518

I was a bit disappointed in the products in my orser. I ordered x2 mystery items from tiktok in the same order. Whilst watching the live people were getting great products in their boxes so I thought I'd give it a go. This was my 1st purchase. However, I got 2 lipsticks in different brands but were VERY similar in shade. I understand it was a lucky dip but the person packing didn't think sending 2 lipsticks very similar was a bit unfair? I emailed asking for a different item if it was possible. I was told to return the item which would have cost the same amount as the lucky dip so it was pointless me doing that. I asked if they could supply a free returns postage label but I have now been ignored after a few follow up emails asking if theyve had a response, hence the review on here.

Ive been ordering from nodbox since September 2020 and genuinely can not fault it!! The products you get in the boxes exceed my expectations everytime and noddy always gives you a great variety of makeup/ skincare bits. Not only that, their customer service is 10/10 and they are always on hand if you have any issues from the website to your orders. Would 100% recommend to shop your next monthly beauty box at nodbox

Received my £12 mystery “box” today, it came in a parcel bag & one the products packaging all damaged. Received 2 products that I’ll never use which is a shame. Only purchased as i had a gift voucher. Such bad and awful experience from the company! Wouldn’t recommend at all!
Last October, I purchased 2 halloween mystery boxes which was my first purchase. Waited and waited and got nothing. After the 14 working days, I emailed them. Kept getting told they would check it out etc and get me tracking info etc. Was told they had resent them twice but never received any of the boxes nor any tracking info!! Finally at the end of December, after 3 months from purchase, they refunded me! Was so disappointed!
So few days after, I was watching their tiktok live & interacting & sending gifts. Spent quite a bit of money to do this but it was for a give away. I won a prize. It was an alya skin mask Rrp £30. Was so excited. Said it would be sent soon! In the new year, they done another tiktok live for a J* limited edition lipstick set so I spent alot more money and actually won again! I think over the 2 lives I spent somewhere between £80-100 on sending them tiktok gifts! So I messaged to send my address etc and somewhere mentioned that I won twice and if they’d be sent together. I was told on a different tiktok live when I asked, that they were both being posted together. Perfect. This was January. I waited and waited and sent emails and messaged etc and very little response or waiting 1/2/3 weeks on a single reply. Never was sent any tracking info either. Eventually at the end of March I think it was, I received a parcel. It was the J* lipstick set but no alya skin mask! I was so annoyed. Waited months for both of my prizes which I should have just bought considering the amount of money I spent on tiktok live to win so wasn’t really a prize. But to wait all that time and was told they were sent together but they weren’t! So sent emails and messages etc and passed about from different people. Again waiting 2-6 weeks at a time for one email response. Was told they’d check it etc and still no idea what happened to it. I was told they were sending me a mini box for all the hassle, never offering to send the item I actually won but was excited for a replacement/mini box. Again, never received tracking or anything. Asked numerous times but nope never got any. This was April sometime I think. Waited again and no tracking even after being told I would get the tracking. Well, no surprise, no mini box arrived! I was constantly checking with all my neighbours and my streets post man etc but never got anything!! More emails being sent all the time and weeks waiting on responses each time and very basic sparse replies with no real help or info. Eventually in the middle of august, I was told I’d be sent a gift voucher instead, no explanation for the mini box I wanted or for the original product I won.
I was sent a £15 voucher which is fine but considering the amount I spent on the tiktok lives and the product I was supposed to receive was worth £30 so couldn’t even buy it with this voucher. I replied to them telling them but of course, no response.
So I bought x1 mystery box for £12 plus shipping so it was £15.72 so cost me 72p.
Was expecting the items packaged in a box hence the name but no it was a padded envelope and the boxes damaged.
Honestly, wouldn’t recommend to anyone.
All seems good etc until they have an issue. Just avoid the disappointment and time!!
Update on 6th October! I emailed them & they said they contacted Evri & filed a complaint & that I was getting “2 products resent” and that was on the 16th September & have again asked several times for an update or tracking info as I’ve not received anything & I’ve had no reply to any of my 5 emails and it’s been nearly 3 weeks from they last replied & said they were resent!

I placed an order on 5th August and I still haven't received it. Evri are still expecting the parcel since 30th august. Despite emailing multiple times I'm not getting any serious response back about where my order is. This always happens to my orders whenever they are sent by Evri. I paid £4.99 and it was meant to be posted by royalmail. I'm extremely disappointed and sad, this always happens. I need someone to look into this asap. I'm received delivery by Hermes and Royal mail everyday so why is there a delay?

Hi,
I sent an email on 9th Sep that I received my order through Hermes. I also mentioned that you promised me a free gift via email, I've attached the email thread. I did not receive my free gift. I chose "for everyone bag". I still haven't received my free gift and it's now end of October. I have sent several emails to chase. If you don't want to send a free gift then just kindly let me know and I will not chase or ever buy anything from Nodbox as you have always messed up my orders and really disappointed me.

Thanks

Amazing ! Absolutely amazing!
Brilliant customer service! Fantastic products at a great price and an all round amazing experience!
Can’t wait to see more

I ordered December 2021 and still haven’t received a refund was promised one several times. Was told it had been processed but no money ever came back to me. It’s such a shame as I’ve have placed loads more orders as the general concept is amazing! My order is 3853 I personally have had such a bad experience I wouldn’t order again. I’ve given up on my £100 ever coming back or my parcel being delivered.

Love nodbox!! Had a couple orders now and they’re brilliant value for money! The customer interaction and customer service are so good also! Couldn’t recommend enough❤️

To start off all I can say is WOW! I bought a lunchbox mystery and was not disappointed, the amount of very high end products that I received I was truly shocked and for the more delicate products they were securely wrapped. I am so happy with the range as I got makeup as well as skin care could not wish for any more. Thank you NODBOX will definitely come again!❤️

I placed an order on the 8th of July during one of your lives when new orders were being packaged and sent, I received a notification from evri to say the parcel was being dispatched on the 15th of July however, evri have still not received the parcel from the company.

I have tried to contact this company 4 times through emails and I have also sent messages through social media.
I understand there may be delays however, I have not had a single response acknowledging any of my attempts of contact and evri do not physically have the parcel yet to give me an update as it it has not been dropped to them for delivery.

I am now at a loss as the money has been taken from my account almost 3 weeks ago and I haven’t received the goods nor a single form of communication from the company acknowledging this.

Order number - 6526

Update: apologies the order number was incorrect, please see the update. I have emailed twice already with a screenshot of proof from your website.

I've had many wonderful experiences with NODBOX! From fantastic items and affordable beauty to brilliant customer service! This business has it all!

I've ordered from Nodbox more times than I have fingers. Evri/Hermes have created some problems with loosing parcels however Nodbox did everything in their power to make life easier and find a resolution quickly!

I'll forever support Nodbox such a brilliant little company! If you've been on the edge to order DO IT! You will not be disappointed!

I'm addicted already!

Worst Customer Service EVER!
It has been 9 months since we first contacted support about never receiving our box. Since then we have sent over 65 emails to try get this sorted. Over 40 of these were never replied to. We get the same response on a generic cycle - 'We will look into it', 'We will speak to Shopify about your refund' and 'Did you not receive our email?'. Hilariously they have the cheek to reply asking if we received the email, if we got this one how would we not have got the rest? This also doesn't hold up as originally you blamed it on one email, then how come when I used another and offered a third we still 'aren't getting them'. At this point I've written off my girlfriends £30, we both know she isn't getting the refund or the gift voucher we were promised. It's been two week's since the last correspondence from Nodbox and I don't think they will ever sort this for us. If you receive your order, great! You're one of the lucky ones. If you value receiving what you have paid for, simply avoid this company.

P.S My order number is 3800. Customer service if you are seeing this, my patience and belief you are going to sort this has ran out. 9 month's you have ran us in circles, either sort it out or be honest and say you don't plan on.

Edit/Update: Since this review, our refund has finally been processed as well as our gift voucher for our troubles. I can't recommend using this company as the awful wait time/customer service and the fact that it took 9 months and a public review to get them to acknowledge us. We also ordered something with our gift card which has already been delayed... make of that what you will as we have little faith in receiving this also.

Edit 2: We eventually received the gift card order however my girlfriend wasn’t overly impressed with what she received, we are happy to receive it as a gift but wouldn’t be overjoyed if we paid for it. We will certainly not be using Nodbox again. Also - they have tried taking this review down despite it being legit which really doesn’t sit right with me. If you made a mistake let it reflect your business and the fact you rectified it, don’t try and hide it from everyone else. Strange company tactics, avoid if you can.

UPDATE: I have finally received a refund but it was not as soon as it was bought to Nodbox’s attention like the company response says but was in fact 9 months after I bought it to their attention. In the response below it’s mentioned I received a gift card but I haven’t received a gift card so I am unsure what that is about but I am grateful for finally getting a refund!

I ordered in September 2021 and fast forward to July 2022 I still don’t have my order or even a refund. I emailed multiple times a month and I only got a helpful response when I left my first review on here in May. After sending 30+ emails they replied saying they have emailed Hermes to see what happened and I was told on 15 June that they had submitted a refund claim but it’s been over 4 weeks and I have heard nothing and I have sent 3 emails chasing it up since that date. They deleted my last review so I am doing a new one because it’s the only way I can get help from them. I said in a previous post that the business really does seem amazing but the customer service / delivery side of things is going to be its downfall if it isn’t sorted sooner rather than later. I was really excited to get my order and then it never arrived and the fact it’s taken me 10 months so far to find a solution, which still hasn’t been found is ridiculous. When my order went missing in October 2021 If they had replied straight away with a refund or a re-issued parcel I’d have ordered again but waiting 10 months and still not been given a re issued parcel or a refund just puts me off because by the looks of the reviews it wasn’t a one off which really is a shame because I genuinely would have been a regular customer but my first experience has put me off. I hope they take my review and other peoples “bad” reviews as constructive criticism because this business can really succeed but major tweaks are needed before they find them selves in some sort of legal trouble.

I have ordered previously and apart from the lengthy delivery time I had no issues until late last year when the wrong order was sent to me. I took 6 MONTHS for them to actually reply to me after numerous emails and comments on social media posts to then be given a gift card which was so much less than the amount I paid initially but I let that slide. Eventually used the gift card for it now to be sitting on the courier website as “we are expecting this” for nearly a whole month. No replies to emails, no replies to social media posts.. I’m extremely dissatisfied and will not be ordering again. I believe this company means well but they eat more than they can chew. Personally I think you should catch on your already pending orders before releasing deals all the time to get you more sales. Will not be ordering again and expect a full refund

EDIT.
Never once did anyone from your staff ask for the first original box returned, you said you would post out what was missing from the box and claimed you did and the parcel got “lost”.
Also a re attempt on delivery is complete lies, from what I can see.. you only posted my parcel the day this review was posted. I will not be ordering again and advise anyone else to avoid unless you are more than happy with extremely bad communication and rude staff.