Sam the engineer was brilliant! He was friendly and made an extra effort to get us connected to fibre even though it was beyond the end of his working day, he needed to negotiate with our neighbours f... See more
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Review summary
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Timmi visited our property to connect us to full fibre . From the very first instance he was friendly Polite ,and very engaging. We discussed every possible and best option to install the equipme... See more
The service was great knew exactly when engineer was coming although possibley an overload of messages tbh. Would have liked him to put shoe covers on while in the house & tell me about the brick dust... See more
Engineer arrived in good time and started working. Came across a problem with our outside electric cables being too close to phone wire for him to safely bring it across to enter the house. He left sa... See more
Company details
- #18 of 48 best companies in Phone and internet services
- #15 of 48 best companies in Internet provider
- #26 of 63 best companies in Internet Service Provider
- #5 of 9 best companies in Telecommunications Contractor
- #45 of 96 best companies in Telecommunications service provider
Written by the company
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Contact info
United Kingdom
- www.openreach.co.uk
4.6
Excellent
388k reviews
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Very helpful
17 August 2026
Efficient installation by Open Reach…
Efficient installation by Open Reach technician left system operating
Would have helped if he mentioned could take up to midnight for by to confirm all changes operating satisfactory
17 August 2026
Excellent
Excellent. Nice friendly engineer who explained things and did a great neat wiring job. He checked everything was working including my digital phones which needed swapping about. Very pleased with the whole job.
17 August 2026
Our Openreach engineer was excellent
Our Openreach engineer was excellent. Arrived on time, polite, professional, listened to our concerns before starting to make sure we were happy with the plan. Ensured everything was up and running without errors before leaving.
17 August 2026
Professional Service
Friendly, helpful, supportive, professional service all round. No adverse issues encountered.
17 August 2026
Good Service from Installer
Jake discussed every step of the job and worked with me to find the best location in the house
14 August 2026
Ben - Open Reach engineer
Ben, the engineer was extremely professional and very helpful. Great job 👏
17 August 2026
The engineer was fast and efficient
The engineer was fast and efficient, and the whole process was done in less than an hour
17 August 2026
Alan text an phoned to let us know we…
Alan text an phoned to let us know we were next , good job done an working fine
17 August 2026
Olivia was superb!
Olivia was superb!! Extremely helpful and very knowledgeable. Even popped back the following morning to check everything was working correctly
Top service.ì
17 August 2026
All carried out with minimum fuss…
The installation was carried out on date agreed, the engineer was both friendly and efficient.
The only glitch was that the cable was not delivered on time so I used the online link to reschedule. When my husband reported the problem it was dealt with efficiently . I would suggest in future you use royal mail and its tracking service rather than Evri.
17 August 2026
May use AI-assist with repliesRead more
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24 hours after engineer left
24 hours after engineer left, i still have no internet. I am not impressed.
17 August 2026
Reply from Openreach
Hi Joan,
Thank you for contacting us via Trustpilot. I’m very sorry that you’re still without internet 24 hours after the engineer’s visit. I understand how frustrating and disappointing this must be when you expected to have a working service following the installation. I would request you to please contact your service provider and ask them to urgently check the activation of your service. If they identify an Openreach network fault, they can raise this with us and arrange further support. Please accept my sincere apologies for the ongoing loss of service and inconvenience caused.^Abir
Engineer was efficient
Engineer was efficient and polite carried out the work without ang hassel
17 August 2026
Ezekiel, the service engineer was exceptional!
Ezekiel, the engineer was exceptional in his mannerisms and installation of the fiber broadband service.
17 August 2026
Mrs Christine Dixon
Hi, The engineer rang us first to say he was on his way, once he arrived he was very polite and answered all our questions, he got straight on with the job and didn't stop till he'd finished. Good service.
17 August 2026
Excellent very professional engineer
Excellent very professional engineer. Extremely knowledgeable.
17 August 2026
The technician Josh was great quick…
The technician Josh was great quick tidy and full of information very happy with the whole experience cannot find fault
17 August 2026
Very unhappy
Very unhappy, no explanation unable to connect land line no suitable cable DSL ?? This was not explained to us, no one has any cable . No idea where to go for help
17 August 2026
Reply from Openreach
Hi Linda,
Thank you for contacting us via Trustpilot. I’m very sorry that you were left unable to connect your landline and weren’t given a clear explanation about the cable or equipment required. I understand how frustrating and confusing it must be to have no working phone and not know where to turn for help. I would like to request you to please contact your service provider and explain that your landline setup is incomplete. They’ll be best placed to confirm which cable or adapter is required, help connect your phone and arrange further support if needed. Please accept my sincere apologies for the lack of guidance, incomplete setup and inconvenience caused.^Abir
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