Visited this morning in Macduff by Danny who was brilliant. He was a credit to Openreach. He asked where we wanted the connection point installed and even advised the best location so it would be hid... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prior to installation ample emails and sms messages were received as a reminder of our appointment and also giving ample opportunity to reschedule. The openreach engineer, Lewis, rang ahead an... See more
Timmi visited our property to connect us to full fibre . From the very first instance he was friendly Polite ,and very engaging. We discussed every possible and best option to install the equipme... See more
After technical issues with installation of full fibre FTTP, I was put in touch with Cameron of the Openreach escalation team, who was extremely helpful and got everything sorted out. FTTP has been in... See more
Company details
- #18 of 48 best companies in Phone and internet services
- #15 of 48 best companies in Internet provider
- #26 of 63 best companies in Internet Service Provider
- #5 of 9 best companies in Telecommunications Contractor
- #45 of 96 best companies in Telecommunications service provider
Written by the company
We’re the people that make the net work - as the nation’s largest wholesale broadband network, we’re rolling out Ultrafast Full Fibre broadband across the UK. It’s our fastest and most reliable broadband yet, and we’re well on our way to making it available to 25m homes and businesses – building the UK’s fibre future.
Contact info
United Kingdom
- www.openreach.co.uk
4.6
Excellent
389k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Just watched it happen
The man that came was very pleasant, knew what he was doing, spent most of the time outside.. very clean and tidy also helpful .
18 August 2026
Your engineer was great but I think…
Your engineer was great but I think your office staff need to do better as they hadn’t told the engineer what was required to be done ie cabling from the community box to my house etc
18 August 2026
Very polite thoughtful and helpful…
Very polite thoughtful and helpful engineers who made the installation efficiently and cleanly
18 August 2026
Excellent job by your engineer
Excellent job by your engineer. Explained everything he was doing.
18 August 2026
Excellent experience
Excellent experience. The worker went above and beyond and put in extra effort to ensure everything was done perfectly. I truly appreciate the dedication and outstanding service.
18 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Disappointing service & installation
Engineer did not call before arriving. He spent most of his time during the visit on personal phone calls via ear buds. His communication with us was minimal. He seemed rushed to complete the installation. He held little conversation about the installation location & did not discuss options with us rather deciding on the best location himself. This was siting the router on a windowsill above a radiator, despite this being one of the locations not to site it in the instructions and our observations that the area got very hot. He stated that the routers were designed to cope with heat. He did not test that any of our equipment could connect to the WiFi before he left. We were just given the password. I do not know why the cable from the telegraph pole to the house was secured to the plastic roof soffit rather than the brickwork. I would warn anyone who are sent this subcontractor MS Quinn to be very wary.
18 August 2026
Reply from Openreach
Hi Sally, thank you for contacting us via Trustpilot. I am sorry to hear that you were disappointed with the service you received during your installation. I also understand your concerns regarding the installation location. You have advised that the engineer made the decision on where to place the router without fully discussing the available options with you and ultimately positioned it on a windowsill above a radiator, despite your concerns that the area becomes very warm. Please raise this with your service provider so that they can discuss any relocation options available for the router and also get your services up and running. ^Debangshi
Engineer arrived within fifteen minutes…
Engineer arrived within fifteen minutes of the start of the five hour slot. Efficiently and systematically undertook transfer including trip to Openreach hub in a nearby road. Answered my questions and gave reassurance to anxieties raised by previous telephone contact prior to installation.
All done within 30/45 minutes and everything running smoothly! Very pleased.
18 August 2026
Friendly and respectful engineer
Friendly and respectful engineer. Called prior to visit. Wore overshoes whilst in house and checked all ok before leaving
18 August 2026
Fibre installation
Fibre installation - Good communications, excellent, neat and tidy work, and left the external apparatus in a better condition than previous. Operative was very helpful and very efficient!
18 August 2026
Installation was quick and easy
Installation was quick and easy. Please pass my compliments and gratitude to the engineer, MJ Quinn, who was very competent and friendly, and who made the process go as smoothly as I could have hoped for.
18 August 2026
Explained the installation process…
Explained the installation process clearly throughout the process.
17 August 2026
Top work
The engineer did it all in a few minutes time and the connection was up and running immediately. Super!
18 August 2026
My open reach engineer Warren was…
My open reach engineer Warren was lovely he arrived dead on 1pm he was very knowledgeable and kept me informed as to what he was doing and why. He was very polite and respectful I would fully recommend him he was impressive
18 August 2026
Paul pressed on with the job in a…
Paul pressed on with the job in a quiet, efficient way .
He was helpful and responded to a couple of messages I sent with slight problems .
He was not personable .
18 August 2026
I kept getting reminders
I kept getting reminders
They had a challenge and had to go and come back later to finish the job
17 August 2026
Engineer very polite and explained step…
Engineer very polite and explained step by step what he was doing
18 August 2026
Broken the outside brick
Broken the outside brick, zip tied the wire to another wire instead of cable clips, left the hole unsealed/open to the elements, fibre box put on the wall at a 35% angle and a staple through the fibre line. Very disappointing service
18 August 2026
Reply from Openreach
Hi Jon, thank you for contacting us via Trustpilot. I am very sorry to hear about your experience and the concerns you have raised regarding the quality of the installation. I understand that the work carried out has left you extremely disappointed. You have advised that the external brickwork was damaged during the installation, the cable was secured using zip ties to another cable rather than being properly clipped, and the entry hole was left unsealed and exposed to the elements. . Moreover You can contact our Public Liability team. You can send them some photos and any information you have and they will send out some claims forms to fill in. They can be contacted on BTPL@Keoghs.co.uk or 01135 482 650. This will ensure the damages are repaired with no additional cost to yourselves. ^Debangshi
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.