OVHcloudReviews 

Wow, your service is truly terrible. unable to provide solutions to your own customers

Great support experience with OVHcloud (Ticket CS16174615)

I had a VPS under a long-term commitment that no longer fit my needs due to latency from my region. I reached out to support and, after explaining my situation, my case was escalated to the Claims department. They responded favorably and helped me resolve it fairly, without forcing me to pay for months of a service I couldn't use.

Special thanks to Laurent and the Claims team for the flexibility and clear communication throughout the process. It's reassuring to see a provider willing to find a reasonable solution rather than just pointing to the contract. I remain an OVHcloud customer with my other services and would recommend them.

I ordered a dedicated server to host my videogame gameservers and databases. In the first 18 days, I had 6 system crashes(below OS level) and 3 network interruptions(lost connection for 5-10 seconds)). For my business this was critical. I can't even be bothered to go deeper into this, because never in my life I've had any host provide such a faulty service and fail to take responsibility and assist in that matter. After migrating away from their server, I did an identical setup on another host and I have not had any issues whatsover - no system crashes, no network interruptions, and DDoS protection actually works. I don't believe that this an isolated incident - I believe that is the general attitude and approach of the company - they are simply too big to be bothered with a single, relatively small client.

One of the main factors why I decided to use OVH was because they advertise their DDoS protection. Around a year ago, you could turn on this DDoS protection on at all times(all traffic would go through their scrubbing centres), but now they made it automatic. Automatic in the sense that their system "detects" a DDoS attack and then turns on the DDoS protection.
When it is fully working, it does it's job fine, but the problem is that it almost never "fully works". It always has a delay until their system "understands" that there is a DDoS attack, and it also takes several minutes to start working properly. It also often doesn't even detect that there is an on-going DDoS attack(this is trivial from software perspective, but they are just trying to save their resource).

Customer support is terrible. They keep throwing you around agents, it takes a lot of time and no one in that rotation is actually trying to help you - they just want to push you to the next agent.

All in all, my experience was terrible and I don't recommend anyone this hosting service. It irreversibly damaged my business and my reputation as a seller and I wish I had never used their service at all.

The service I ordered was an un-managed service, meaning that in software level, everything is my responsibility. They use it as a shield to refuse help, even though I presented evidence that my problems are not at software level.

I also requested a refund, but they denied it, because I "they couldn't verify a hardware fault". I had presented evidence for this before and it was ignored, and now they asked me for evidence again, but the service was already stopped, so I simply don't have access at this point.

TLDR:
In less than 3 weeks, I had 6 system crashes(probably due to faulty RAM or power interruption), 3 network interruptions, DDoS protection was totally inefficient because it turns on automatically and it rarely turns on when an attack is happening, customer support is very streamlined and rarely any agent actually wants to help you - most of the times you just get thrown around to multiple agents. Refund was also refused, even though the service an unusable.

P.S If you enable "Invervention", then their systems automatically detect if your server unexpectedly shuts down. After last system crash and when I had already restored the server, their technician, without any notice, shut down my server for more than an hour to "invesitage" the issue(after which I decided to stop using this service altogether). No issue was found, they restarted the server and continued as if nothing happened.

Can not be trusted with your crtical needs, place an order for a dedi server, system stated 3 day delivery lead time, come 3 days and no server, lodged a ticket no response as i write this response, over 24 hours ago.

World wide operations, surly have 24/7 support and cant respond to tickets or deliver services as promised, i will be alerting this failure to the ACCC for false advertising and fale promises.

Happly take your money, and give you a horrible experience and make you miss your deadlines costing you more and reputation damage as a result of false advertising from ovhcloud.

Big issue related to a server renewal, Francesco has solved it.

Swift response and first time right solution.

I've had great experience with OVH so far. I had an issue happen with bill once and Ashim from support team was very helpful and resolved it within a few minutes.

O na thrusday night

Responsive and helpful, good chat / support and clear answer on a troubleshooting case for sub-domain configuration (multi-site hosting).

Our experience with OVH has been incredibly frustrating. We've dealt with prolonged service issues, and the biggest disappointment has been the lack of communication from support. Tickets have gone unanswered for far too long, updates have been minimal, and getting a meaningful response has been unnecessarily difficult.

We're not a small, one-off customer either. We spend approximately ₹1-2 lakh with OVH, yet it still feels like our concerns receive little attention. We expected a much higher level of support and communication given the scale of our business relationship.

Despite the impact on our services and customers, we received little to no meaningful compensation that reflected the disruption. It feels like once you've paid, getting timely assistance becomes an uphill battle.

The infrastructure itself can be decent, but when something goes wrong, support is what matters most. Unfortunately, that's where OVH has fallen far short of our expectations.

I genuinely hope they improve their customer support, response times, and how they handle customers affected by outages. Based on our experience, I cannot recommend them if reliable support is important to your business.

An absolutely fantastic site with very fast support that resolves even the toughest issues. I highly recommend working with them—you can do so with complete confidence.

They are very reliable.
Quick support from the advisor, Francesco.

I am extremely dissatisfied with the service provided. Our domain has been completely blocked for 4 days now, causing a major disruption to our business and costing us time and money.

While we understand that an email issue was the root cause of the problem, the way support has handled this is completely unacceptable. We are calling customer service twice a day to get updates, but absolutely nothing is moving. We feel completely ignored and disregarded as customers.

There is zero sense of urgency or consideration for the impact this has on our operations. Four days of back-and-forth for a blocked domain is unprofessional. Avoid this provider if you care about business continuity.

The agent was able to assist me. i just created a ticket a couple of minutes ago and he responded. thank you sir

Terrible support. I have bare metal servers in OVH. When tried to reinstall one machine suddenyl OVH detected anomaly and planned some "intervention". TGhere was no details about intervention, in regards to what intervention is taken, what is purpose, etc. Zero. Server got restarted in rescue mode and that's it. Day after no update from OVH. Opened request with question what's the story. Nothing, just silence. Another day, tried to reinstall again - failure. Opened support request - 2 fays later some "support technician" just wrote message that he sees server is running certain OS and wants me to confirm that server is fine, while actually is running nothing, I can't SSH to it, can't reinstall. So, 4 days server down, technician technical competence is 0. Now probably another few days before there will be another incompetent person writing some garbage message.

Wow even their sales team suck! Trying to get some information about options advertised on their website as On Request. Firstly over a few weeks I've made many requests for a call back. No one calls. You then call their sales team and immediately they're difficult, not understanding the request and passive aggressive. This is not just one staff member it appears all. Going elsewhere!

Great experience with the customer support, problem solved despite being a bit tricky.

Hands up to them !

I wanted to upgrade a VPS with 4 GB of RAM to 8 GB of RAM. Since the customer portal didn't provide an option for this, I contacted the support. They explained that I first had to order a new VPS with 8 GB of RAM in order to receive a credit for the 4 GB VPS.
However, the credit isn’t refunded. So you have to order two VPS instances, which you wouldn’t do if you didn’t plan to continue using the provider.