Pos Malaysia Berhad Reviews 

269
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, most reviewers were let down by their experience overall. Customers frequently express strong dissatisfaction, describing the service as consistently disappointing and among the worst encountered. A major concern is the delivery service, with parcels often experiencing significant delays that can stretch for weeks without proper updates or explanation, making it difficult to track shipments. Some people were dissatisfied with parcels being delivered to incorrect addresses or going missing entirely. Reviewers also frequently mention unhelpful customer support and difficulty getting clear answers. Additionally, some felt that delivery fees were excessively high, especially considering the poor quality and unreliability of the service provided.

What people talk about most

Delivery service

Customers had negative experiences with delivery services, frequently reporting significant delays and poor... See more

Service

Consumers find service to be consistently disappointing, with many reviewers stating they regret trusting it... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worst place to have international mail routed via. They are so slow to do anything. Their customer service is a disgrace. Their website lacks basic information about the current state / location of a... See more

Rated 1 out of 5 stars

Can rate zero? I want give zero rating. Delivery never call, deliver wrong address then return to sender also delayed. Still charge delivery fee due to their problem. Just wondering why they still can... See more

Rated 1 out of 5 stars

4 days I had made 4 calls and asked 4 times POS LAJU to proceed with the parcel to the receiver in India when I noticed the parcel kept a bit longer at KLIA. Today I made a call again and the offi... See more

Rated 1 out of 5 stars

this is the worlds' worst service. i sent a letter- had to pay RM67 ringgit- as the postal office told me since it was a document , it was vital to safeguard it so the total was RM67 to send it overse... See more


Company details

  1. Courier service
  2. Logistics service

Information provided by various external sources

The Official Twitter Account of Pos Malaysia Berhad. Follow us for the latest updates, promotion and activities. Contact us at https://t.co/12QnCx7Czm


Contact info

1.3

Bad

TrustScore 1.5 out of 5

269 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(269)

42 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Pos Malaysia is the worst

Pos Malaysia is the worst. Hopefully no company will partner with them.
Yesterday, they came late, throw my package bought from Shopee, even with fragile sticker on it? That is absurd. Happened many times in Miri.
Few years back, waited package from UK, they send the package back without informing us. Seems they never improved up to now.
Gosh..too many bad experience with Pos Malaysia. Can't even wrote all here.

4 June 2025
Unprompted review
Rated 1 out of 5 stars

I have four packages shipped with this…

I have four packages shipped with this couriers and three are one month late and one is a month overdue. Please dont use this service if this is how they treat their international client because they do not even offer feedback for the reason of the delay. STRICTLY CRAP!!!

2 April 2025
Unprompted review
Rated 1 out of 5 stars

Slow delivery

Slow delivery, parcel tracker not updated. At the time of writing this the tracker hasn't been updated for 5 days! It's been 10 days since the parcel we posted. Will start to call you Poslambat from now on, and will only buy from sellers who are not using Poslambat for their delivery.

25 March 2025
Unprompted review
Rated 1 out of 5 stars

Get off your high horse

Trying to send a parcel from Malaysia to Australia. Just got told by a lady in Port Dickson branch that there’s no such thing as 4 digit post code and to keep finding the right one. FYI, Australia’s postcode are all 4 digits. Wouldn’t hurt anyone’s pride to just do a bit of googling and accept they made a mistake, instead they refuse to give service. Waste of time

13 December 2024
Unprompted review
Rated 1 out of 5 stars

Disappointing experience with pos Malaysia

Hey guys, Pos Malaysia has been incredibly disappointing. I was charged for a service that was never completed, and when I requested a refund, they told me it wasn’t possible. I also asked to change the sender's shipping details for the return parcel, and they refused to do that as well.

I wouldn't recommend using their services, whether for overseas or domestic shipping. Please be cautious and consider using other options like DHL or FedEx instead. Don’t waste your money on this service 🙏🏻

3 November 2024
Unprompted review
Rated 1 out of 5 stars

Trash courier service

Avoid them at all cost. Terrible service, they will lost your mail , how would it possible to take more than a week to deliver a domestic mail when it has reach the nearest delivery office. You guys are just hopeless. Trash GLC company.

4 November 2024
Unprompted review
Rated 1 out of 5 stars

I shipped my package from Malaysia to…not good

I shipped my package from Malaysia to America. They stole my stuff and won’t let me file a claim. They told to wait and said that they will investigate. And now after they investigate they won’t let me clean the item and let me have my money back. They purposely made me wait untill I couldn’t redeem my money. This is the second time they did this.

8 August 2024
Unprompted review
Rated 1 out of 5 stars

Bad services

Bad services , Why bad service ? because supposely our home got people they say no people at home already twice happened

18 September 2024
Unprompted review
Rated 1 out of 5 stars

Trash courier..This is so called…

Trash courier..This is so called "national courier" has bad handling, ruined my package my expensive collectibles and they said it wasn't enough protection when before postage the package is pretty much perfect in condition!!!
Better disband entire claim department!! Practically useless, if you want to send automated email better don't do at all.
Trash courier!!!

20 September 2024
Unprompted review
Rated 1 out of 5 stars

So bad, so so bad

So bad, it was stuck after unsuccessful delivery due to “no one was present on the delivery” when my address is a condo… have security guard and they didn’t even WhatsApp or call me on that day and they (expect me to be at the lobby from 9:30-5:30pm????) I just found out just now when I go to pos Malaysia website to chat with the customer support. And they told me my parcel is waiting me to collect from the warehouse when I didn’t even know about this… and they told me the phone number is not showed so they can’t contact me lol….

17 August 2024
Unprompted review
Rated 1 out of 5 stars

AVOID this portal company!

AVOID this portal company! Oversea parcel hold by custom pending for clearance, customer service request to appoint POSM as agent, submit invoice and do expect to receive the payment link in 2 business days to pay the tax & charges. A week passed, no payment link and no update on their website. The only good part is, live agent is quite helpful to expedite the process. Their tracking status on POSM website also never updated. YOU WILL NEVER KNOW WHEN YOU CAN GET YOUR PARCEL! SO PLEASE AVOID!

19 July 2024
Unprompted review
Rated 2 out of 5 stars

I have gotten my parcel stuck in…

I have gotten my parcel stuck in customs twice.
Their process is very slow. They ordered me to send an invoice and wait 1-3 days, both times, I had to wait almost up to a week. Extremely slow and do not promise their services. I wish I can change courier but my parcels automatically end up here so I don't know how to fix it. I buy items from Japan using EMS and it just ends up here. Have fun trying to get your item out of customs. However, live chat is fast and provides me what I need. I'm just pissed off on how I have to wait more than what they promised me.

7 July 2024
Unprompted review
Rated 1 out of 5 stars

Poor poor company too receive parcels…

Poor poor company too receive parcels from. A reminder too never order abroad if this postal company is dealing with your parcel, 1 month later my parcel still hasn't turned up! Got told by parcelforce it's still stuck in customs then I'm being told that it's actually not in the container that goes through customs with other people's parcels, absolutely ridiculous and the communication is absolutely shocking and staff are very very rude and not helpful they just keep repeating the same thing or just constantly lying so they don't have too fork out for a claim! Getting through too anyone that is very helpful is very difficult as staff are very unhelpful and shut your chat off after being told what parcelforce informed. Disgusting post company

13 June 2024
Unprompted review
Rated 2 out of 5 stars

I've had numerous online shopping…

I've had numerous online shopping experiences using Pos Malaysia for delivery, but it typically takes more than three days to receive the parcel, even though the destination is less than 15 minutes away. I wonder how they manage their drivers and delivery routes; it's so inefficient

25 May 2024
Unprompted review
Rated 1 out of 5 stars

THE WORSE DELIVERY SERVICE

Lately, their delivery service has been very bad. My first parcel was just lost at their warehouse in Kuching, Sarawak. Then, in the second case, my parcel is still in their warehouse from 2 weeks ago??? Like, why did they just send the parcel? They said they would investigate the case, pale otak dia, benda dah 2 minggu , ko ganti je lah barang aku tu, dah la barang penting. HONEST EXPERIENCE: -1000 STARS

1 April 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look