Pos Malaysia Berhad Reviews 

Courier called only ONCE but claimed customer did not pick up, but customer was at the door - and was talking to the courier.

Courier also claimed he needed to call customer cos there was no address listed BUT he could arrive at the doorstep. Customer took pic of the sticker of the so-called "no address" listed section and it was clearly printed.

Please educate your couriers and recheck your system. If address is indeed not available or legible, send it back to the sender or reject at the counter. DO NOT send your couriers to yell and lecture customers who missed 1 call (because they were at the door to greet your courier but also picked up the 2nd call within the SAME minute to confirm the address after courier stated loudly from van and claimed address was not found). Customer did nothing wrong but placed an online order to support sellers who in return support YOUR business as well.

Customer did not want to complain directly cos feared courier had their personal phone number and address that they'd get harassed.

My items missing in parcel.Pleas send back my items if custom inspection KLIA take please give me notice for payment duty or tex.my sender post accessories Gold from Malaysia to Australia is missing.i already report but no action.pleas send back to me my accessories.if some one take in my parcel Please give me back.pleas take action about my parcel because U can detect someone arrange my parcel EE058765722MY.

Serious problem with your delivery service, if the management don't know the problem, so be it.

Maybe the company should fire the incompetent supervisor or delivery man.

Educate your staff to use common sense, don't assume anything if don't know. Example like the your DF delivery man assumed recipient not at home etc, didn't call or message to recipient.

Your delivery men got mobile internet package? Let me know if the DF delivery dude has to pay for calling /message, I don't mind to pay for it

Ps: it doesn't matter when was the date of experience

I don't like courier services by Pos Malaysia. They didn't update to customer via whatssap like other courier services did when parcel has been delivered. Then, they will return the parcel to the center if no one at home. They could just simply leave the parcel in the mail box though like other courier services did and send picture to us as a proof.

pos laju is good...but worker in pos laju is sucks...lazy but want a money..parcel lost in hub and no have a responbility..

Worst and chrting company in the world!!!My mom send me sport equipment where is 0% tax.Custom try to chrating and they apply tax and they drclare is a toys!!!I told them ite a sport racket.Then they changed it but POS malaysia asling me if i need the agent for delivery to my adress.Thry wint delivery without paying them as they should delivery to my roor step!!!Rabbish and low service at all!!!!garbage company nothing else!!!Cheating and asking money for delivery feom aiprot caego.

POS LAJU IS A BIG NOOO! THEY DON’T HAVE A GOOD SYSTEM FOR PROVIDE CUSTOMER. 2 TIMES ALREADY MY PARCEL IS LOST. FIRST 5 YEARS AGO, SECOND IS NOW! 2024, HOW COULD THE RIDER DIDNT TEXT ME OR CALL. THEN HE SEND TO THE WRONG LOCATION IDK WHERE THE PARCEL ARE. I JUST CHECKED THE PROOF DELIVERY, HE JUST PUT ON MAILBOX, BUT THE MAILBOX IS NOT SAME AS MY APARTMENT. POOR SERVICE!!!!!!!! AT LEAST YOU CALL ME!!!!! NOW I LOST RM200++ MY MONEY!!!!!! AND I GOT NOTHING. POOR POSLAJU.

Honestly , even 1 star also I don't want to give. A courier came to BIG Pharmacy Raja Uda, and then suddenly horn in public places. When we look at him, he doesn't even react anything. So, we assume the parcel is not for us. Then he came in and complaint saying 'pekak'. What kind of attitude is that.

After filling in all the sender and receiver info, the app got stuck with the message at the bottom of the screen which reads: "Oops! Slow or no Internet connection found".
What the heck!! My hp could still access other apps with no problem, why only pos laju app says my hp has no connection???

The second time was when I key in the correct postcode of Jalan Imbi KL 55100, the app says invalid postcode! I can no longer continue from there and was stuck!! So pls tell me what is happening??? The app sucks terribly! It is as if the Web developer learnt his skills from some African jungle!

Lousy. Looks like they can't read numbers and alphabets. My letters always get sent elsewhere and these people are kind enough to bring back but sometimes it just goes missing. No sense of pride in their work - front line also same - very rude and depends on their mood. Only know how to shout. I am talking about Muar pos office

It's been a long time didn't use poslaju service..really grateful..post documents from kota kinabalu to kuala Lumpur..only took 1 day tu arrived..thank you so much POS MALAYSIA...5 🌟🌟🌟🌟🌟

Very horrible experience, as usual. I had a parcel arriving from the UK. POS Malaysia picked it up and came to deliver on a Friday around 1 p.m., but funny enough, instead of dropping the note at the office (If they came there), they instead dropped it at the ground floor letter box, which was easy for them to access rather than go up to the office at the 3rd floor of Avelon Tower, Plaza Medan Putra. No contact was made, whereas the parcel has my phone number well written by the sender. When I found the note in the letterbox, POS Malaysia had already returned the parcel to the sender. I lost my goods and the postage cost incurred.

The worst postal service where your parcel will never reach it's destination.

Where is my parcel still not received yet already 4 day make it lar faster worst courier process

Don't trust them.

They lied about not being able to deliver and force you to pick up the parcel from the office.

the item supposed post to jb mistakenly send to sabah. And when try live chat to ask where can send feedback, they are avoiding the question.

I open an account with pos msia as a receiver or consignee.pos m provide door to door svc.now I need the consignment note for parcel delivered last month to prepare payment.how can I get that

Where is my item? I want my item now!!!! Stated delivered but I did not receive it and I have check surrounding area and mailbox. Inside the item contained credit card bank! If you lost or stole it, i will file this to the police !!!! Worst service !!!!

Very bad service, if can better choose other courier service. They charge over the weight direct charge me the estimate weight ( that time I also got mistake no thinking so much just agree the cost) after 2weeks nobody contact me update the status. Until I checking the results show me attempt fail. Nobody inform no call. After read the story still want use this courier service, wish you good luck.

Paid Poslaju for same day delivery to deliver my passport from Brickfields to the China Embassy in Ampang. It's urgent and that's why I paid for same day delivery. Postman out for delivery at 1.41pm, but failed delivery attempt is at 7.15 pm after the Embassy is closed and nobody is there to receive. Very, very upset. Poslaju ruined everything for me. Don't Post Malaysia understand that for offices and embassies, same day delivery must be before 5pm? Sucks