Ordered both online and been in store. Brilliant service from both apart from DPD delivery which was abysmal. Just notification of 15 hour delivery not one hour slot as promised!
Company replied
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See what reviewers are saying
Every staff member we spoke with was very knowledgeable & helpful. We ordered a dinner set on Sunday and was advised it would take 3-5 working days. It arrived on Monday- very impressive. Unfortunatel... See more
Company replied
A huge THANK YOU to James at Arndale Centre Procook store - Manchester. Myself and my family visited the ProCook store at the Arndale Centre in Manchester this afternoon at around 4... See more
Company replied
I bought a Santoku knife at the Arndale Centre store in Manchester. When I got home and unboxed it, I noticed that the seal on the box had been "opened' and when I took the knife out of the sheaf, the... See more
Company details
- #25 of 136 best companies in Kitchen supply shop
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
MSU7 Halle Mall, Arndale Centre, M4 3AB, Manchester, United Kingdom
- 01615156449
4.8
Excellent
251 reviews
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I was served with a very polite honest young lady. She went to a lot of troube to explain how my purchase worked. That’s the reason for five stars.
I was served with a very polite honest young lady. She went to a lot of trouble to explain how my purches worked. That is my reason for five star.
16 April 2026
I was allowed to freely browse before…
I was allowed to freely browse before deciding what I wanted.
The assistant was polite.
15 April 2026
High quality and amazing staff
8 April 2026
Quality is very good
Quality is very good, store is set out neat and pleasing to the eye, Staff are helpful, pleasant, and informative, Recommended
11 April 2026
May use AI-assist with repliesRead more
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Staff were friendly approachable and…
Staff were friendly approachable and knowledgeable, it was a really nice experience
11 April 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found our staff friendly and knowledgeable.
Easy to operate
11 April 2026
Well laid out shop with a good range of…
Well laid out shop with a good range of products, from basic bargains to more specialist.
9 April 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our shop's layout and product range.
Well designed and inviting store
Well designed and inviting store. friendly staff and great products at reasonable prices. Thank you
3 April 2026
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this great review! We're so glad to hear that you enjoyed our store and found our staff friendly.
Reply from ProCook - Arndale
We appreciate you sharing that you were very happy with your purchase from our shop!
Store is clean and well organised
Store is clean and well organised. Staff are knowledgeable and friendly.
2 April 2026
I was made aware that my min procook…
I was made aware that my min procook frying pan dus not work on all cookers .Great little frying pan I used it to fry greater potatoes in it works very well only not to not put as mutch greater potatoes in at one but very happy with how it is to use
2 April 2026
Reply from ProCook - Arndale
We're happy to hear you like the frying pan for cooking potatoes! We appreciate your feedback about its performance on different cookers and the quantity of food. Thank you for sharing your experience.
Reply from ProCook - Arndale
We appreciate you taking the time to leave us this wonderful review! We're so happy that you were pleased with the service.
Excellent Assistance… We have twice been to Pro-Cook in the…
We have twice been to Pro-Cook in the Arndale Centre Manchester. We received fantastic assistance and advice from James who dealt with a purchase in store plus two home delivery orders.
3 April 2026
Reply from ProCook - Arndale
We're happy to hear that you had such positive experiences during your visits. We appreciate your acknowledgment of the assistance you received with your in-store purchase and home delivery orders. Thank you for your feedback.
Solid and reliable
Solid, reliable and great price. Salesperson was polite and helpful. Very impressive shop. I will be back!
2 April 2026
Reply from ProCook - Arndale
We appreciate you taking the time to share your experience! We're so glad to hear you found our products solid, reliable, and well-priced, and our staff helpful.
I had a great experience at the ProCook…
I had a great experience at the ProCook store in Manchester. James was incredibly helpful and really knew his stuff—he took the time to understand what I needed and guided me towards the most suitable products. He also made sure I got the best value for money by pointing out the available discounts, which I really appreciated.
Customer service like this makes all the difference. I would highly recommend a visit!
2 April 2026
Unprompted review
Assistant very helpful
Assistant very helpful, knew exactly where to find what I needed and happy with the price
2 April 2026
Great choice great products at great…
Great choice great products at great prices staff were really helpful and polite
29 March 2026
Reply from ProCook - Arndale
We're glad you enjoyed your experience with us again! Thank you for sharing your positive feedback; we appreciate it.
Good selection of products
Good selection of products and friendly staff. I had my eye on their new wooden ribbed utensil holder which was why I went, they have lots of nice stylish cooking utensils here. It was also good that they had a 10% NHS discount if you spend over £30. I will likely come back for more kitchen stuff as the need arises
29 March 2026
Reply from ProCook - Arndale
We're happy to hear you found a good selection of products and friendly staff. It's great you liked the wooden ribbed utensil holder and stylish cooking utensils. We appreciate you noting the NHS discount and hope to see you again for more kitchen items.
Experience
Experience
The workers were great and helped me to go along with my shopping in the best manner possible. They made me aware of the 1 year warranty on all products which led me to recommend the place further to other friends and family.
29 March 2026
Reply from ProCook - Arndale
We're happy to hear the team members assisted you with your shopping. It's great they informed you about the warranty, leading you to recommend us. We appreciate your positive feedback.
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