Protyre Autocare - Cheltenham Reviews 

1,287
TrustScore 4.5 out of 5

4.6

Units C1&C2, Bathwick Tyres, GL51 9PB Cheltenham, Gloucestershire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

First time I had used the Cheltenham branch. They fitted 2 new tyres for me and conducted free alignment check, which was a 4 wheel alignment, better than I had been expecting. Work done well and a... See more

Company replied

Rated 5 out of 5 stars

First time I had used the Cheltenham branch. They fitted 2 new tyres for me and conducted free alignment check, which was a 4 wheel alignment, better than I had been expecting. Work done well and as... See more

Company replied

Rated 5 out of 5 stars

I have been using Pro-Tyre Cheltenham for many years and have always received excelled service from the team. I recently took my car in for an MOT. The communication was clear and the process made... See more

Company replied

Rated 5 out of 5 stars

Have to say had a great experience with pro-tyres from booking on-line, to being met by manager Mark and his most helpful team. Car booked in for 8.30 work started promptly while I waited, and complet... See more

Company replied


Company details

  1. #10 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Units C1&C2, Bathwick Tyres, GL51 9PB, Cheltenham, Gloucestershire, United Kingdom

  • 01242 584757

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,287)

35,548 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Pro tyre review - good

Pro tyre were very good, there is a lovely waiting area and all the staff are very professional.

The only negative was how long my appointment took, I was book in at 14:00 but my car was not worked on until 14:45. I understand this can't be avoided sometimes.

9 March 2026
Rated 5 out of 5 stars

Superb service

Car went in for an alignment and the guys pointed out there was a couple of other problems which was potentially dangerous which is now resolved. Shout to Lewis who went beyond to get me back on the road. Thanks guys

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Reliable, Honest and Great Service

I only ever use this garage now as I completely trust them. The team are always friendly, helpful and very professional. I recently had my MOT done which unfortunately failed, but they sorted all the work quickly and kept me updated throughout. They even kindly held onto my car for me while I was away on holiday, which was really appreciated.

The service is always excellent and everything is handled smoothly, perfect every time. I wouldn’t go anywhere else.

4 March 2026
Rated 5 out of 5 stars

Efficient tyre fitting

Booked online to have two tyres fitted, arrived on time and the job was done efficiently and quickly. In addition they checked the whole car over and topped up my screen wash for free 😀

11 March 2026
Rated 5 out of 5 stars

5* customer service and trustworthy work done

Very happy with the service I received. Mark and the team made sure everything was explained and the advice given was second to none. Even took the time to explain the difference in tpms valves and brake pads/discs. Will be booking my car there again when a service is next required.

2 March 2026
Rated 5 out of 5 stars

I went in for some professional advice…

I went in for some professional advice and they re-tested the car there and then. Their customer service is a step above all others and should be recognised. The staff are always friendly and willing to offer advice. I always go to Protyre.

6 March 2026
Rated 1 out of 5 stars

Disappointed with dishonest approach

Initially I felt the tyre fitter was very helpful and honest. Fitted the one flat tyre but then tried to get me to have the other 3 replaced stating they were dangerous to drive on. Luckily I said I would get them done somewhere else nearer home. Took the car to kwik fit the following day and they said they did not need changing and there was still plenty of tread on them. Felt like they were trying it on just because I was a woman. Also made a right mess of the wheel itself, all scratched. Still waiting for them to email me a receipt. Would not return.

25 February 2026
Protyre Autocare - Cheltenham logo

Reply from Protyre Autocare - Cheltenham

Dear Customer,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Professional, helpful & honest

Used Protyre Cheltenham in past & always been very happy. This time, I had slow puncture on a back tyre so ordered & pre-paid for 2 new tyres in advance. The guys checked for issue & were able to repair it as in the right part of tyre which had plenty of tread left. They swiftly refunded what I’d pre-paid back onto card. This level of honesty & service is why I will continue to return to them & happily recommend. Many thanks to Mark & team.

17 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look