Protyre Autocare - Rhyl Reviews 

1,295
TrustScore 4.5 out of 5

4.6

Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ Rhyl, GB


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Rated 5 out of 5 stars

Anthony,the Manager was amazing throughout the whole process from start to finish, together with Sam and Ben and Liam the engineers. The service was second to none and would highly recommend for profe... See more

Rated 5 out of 5 stars

Always a great experience, using them the second year in a row and find the service very reliable, so I trust the guys at this garage. Would definitely recommend! Always a fair price as well.

Company replied

Rated 5 out of 5 stars

Booked an MOT at Protyre Rhyl. Nice welcome on arrival with friendly and professional staff. Comfortable waiting area with free coffee, highly recommended.

Company replied

Rated 5 out of 5 stars

I booked for an MOT. Easy online booking system Friendly and helpful staff Competative price Already recommended to friends and family

Company replied


Company details

  1. #10 of 24 best companies in Tyre shop
  2. #3 of 7 best companies in Brake shop
  3. #5 of 10 best companies in Car Battery Shop
  4. #8 of 20 best companies in MOT Centre
  5. #24 of 55 best companies in Car service
  6. #3 of 3 best companies in Wheel alignment service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Kinmel Park Industrial Estate, Royal Welch Ave, LL18 5TQ, Rhyl, United Kingdom

  • 01745 777000

4.6

Excellent

TrustScore 4.5 out of 5

1k reviews

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4.6

All reviews

(1,295)

35,519 reviews in the last 12 months

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Rated 1 out of 5 stars

I’m still waiting for the quote they…

I’m still waiting for the quote they promised to send me the following day. Free brake test then try to rip you off with repairs.

UPDATE - Received the quote to replace the arms.
There was nothing wrong with the break arms Protyre were going to replace and charge me over £500. Took my car to another garage who told me there was a small tear in the rubber which is no where near an MOT fail and can’t see them needing replacing anytime soon. Need I say more.

15 December 2025
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Good afternoon,

I'm sorry to hear that you were not happy with your recent visit.

I have emailed you a copy of the brake report showing no faults with the brakes.
On the invoice side of the paper work you will see we have quoted for the fault of the suspension brake reactor arms.
This is a non obligational quote provided.

Thank you

Rated 5 out of 5 stars

A very friendly and professional…

A very friendly and professional manager, Ant, greeted me, checked that all my details were correct, and took my keys. The vehicle then went for its MOT while I waited in a very clean waiting area with free hot drinks.
Once the MOT had been completed, the car was parked neatly in a space, facing the correct way, ready for me to drive straight out.
The MOT tester, Sam (I think that was his name), came and spoke to me about the advisories on the vehicle and explained them clearly. He was also very respectful with the vehicle, having put a seat cover on and a paper floor mat inside.
It’s very rare to go somewhere that is so clean,tidy, and professional.
Thanks again Ant and Sam and Pro Tyre team at Rhino tyres.

3 December 2025
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Sam,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 2 out of 5 stars

Rip off extra charges - avoid.

The service was efficient.
However, I had bought 3 new tyres through Blackcircles and they charged me another £20 to remove the front wheel and put it in the boot when they were already using the spare to put one of the new tyres onto. I have never been charged by any other garage for this and will not be returning!

25 November 2025
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Good morning, Mr, Kent.

Thank you for your review.

I'm sorry to hear you are not happy with the charge for swapping wheels around - Whilst I appreciate that you're not happy with the charge - Black circles only pay us for replacing the quantity that you have purchased.

When a customer asks for the moving of wheels on their vehicles there is an element of labour to be charged - this is the same in most fast fit garages and main dealers.

3rd party companies such as Black circles and Asda do offer this service to customers when they are purchasing tyres on their website.

I'm sorry that on this occasion we did not meet your expectations.

Kind regards 

Anthony Owen

Rated 5 out of 5 stars

Trust them to fit tyres correctly.

Easy to order tyres on linevand choose a convenient date and time for fitting. When certain tyres shows low stock numbers and have to enquire I was very impressed at how quickly the manager replied.

22 November 2025
Protyre Autocare - Rhyl logo

Reply from Protyre Autocare - Rhyl

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Rhyl branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Rated 5 out of 5 stars

Very friendly team

Very friendly team, the whole team give the impression that they have a good culture and enjoy their jobs. They were on time with my appointment, made a recommendation and I appreciate a warm waiting room with a hot drink and magazines!

26 November 2025
Rated 4 out of 5 stars

As I’ve said it was a fair mot but car…

As I’ve said it was a fair mot but car fail on a broken spring and headlight wasn’t giving the right light I was quoted £350 but may be more so I tuck the car to a local garage were a new spring was fitted and the headlight adjusted I had the retest and it passed but only cost me £100 at my local garage

26 November 2025

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