Had a four wheel alignment done by Simon, who’s been there 20+ years and knows the alignment side inside and out. All the people here are very professional and knowledgeable, wouldn’t hesitate to reco... See more
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See what reviewers are saying
Always used Chemix for my tyres and had a great service. However had some problems with the Halesowen branch after spending £650 on 4 new tyres being told they could not do the tracking because it wa... See more
Company replied
Called and got a quote, straightaway over the phone. Fully explained the price and what was included, alignment would be checked FOC (printed handout) and cost should it need doing, no hidden ext... See more
Had an issue with a tyre. The Protyre people thought they had identified the issue and executed a repair. Sadly the issue persisited BUT ,with NO fuss they simply re-booked the car, diagnosed further,... See more
Company details
About Protyre Autocare - Stourbridge
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Camp Hill, Wordsley, DY8 4AF, Stourbridge, West Midlands, United Kingdom
- 01384 261215
4.8
Excellent
1k reviews
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Will use again
Excellent service, great price and they managed to bring my fitting forward by a week due to a puncture
9 September 2026
Reply from Protyre Autocare - Stourbridge
Hello Liam,
We would like to thank you for sharing your feedback regarding the service you received at our Stourbridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I was pleasantly surprised to be given…
I was pleasantly surprised to be given a 45 min time slot for the MOT and the fact you can wait for the mot result. Every company I have used prior asks for the car to be dropped off in the morning and pick up is the aftrrnoon at some indeterminate time. This is so much easier. Keep up the good work and I will use this company in future.
1 September 2026
Reply from Protyre Autocare - Stourbridge
Hello Philip,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The whole process a was quick and easy
The whole process a was quick and easy, from ringing up and making an appointment to having the tyres fitted and tracking carried out. The staff were friendly and very helpful.
2 September 2026
Reply from Protyre Autocare - Stourbridge
Hello N Poulton,
Thank you for taking the time to share your positive feedback! We are delighted to hear that the entire process, from booking to fitting, was quick and easy for you. We're especially pleased that our team in centre was friendly and helpful.
Best regards,
Eddie
Customer Care - Protyre
Excellent service showed me the results…
Excellent service showed me the results of the wheel alignment after complete would highly recommend.
2 September 2026
Reply from Protyre Autocare - Stourbridge
Hello Darren,
We would like to thank you for sharing your feedback regarding the service you received at our Stourbridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Booked in for a MOT at a date and time…
Booked in for a MOT at a date and time that was convenient with a discount off the fee.The staff greeted me and confirmed what we would be done and called me with the good news that the vehicle had passed. The technicians will explain things freely without any hassle.
25 August 2026
Reply from Protyre Autocare - Stourbridge
Hello Kevin,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Efficiency and customer service
Efficiency, good customer service and fault fixed at a reasonable price.
26 August 2026
Reply from Protyre Autocare - Stourbridge
Hello Mr Evans,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Stourbridge
Hello James,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Already written a review for this
Already written a review for this. Company replied saying they would phone but guess what didn’t bother. Then trust pilot has asked for another review maybe to remove the original. Poor show by trust pilot are their reviews worth anything?
19 August 2026
Reply from Protyre Autocare - Stourbridge
Dear Dr Mahboob Salim,
We send out automatic emails asking customers to leave Trustpilot reviews to help us understand the overall experience of our customers within our centres. This allows us to identify areas we are excelling in and areas in which there is room for improvement. If the system has not been picked up a review has already been left another email asking for a new review may be received, your previous review will still be visible.
We can also see that your previous review experience had been passed onto management and they will be in touch with you in due course.
Best regards,
Eddie
Customer Care - Protyre
I was greeted by the friendly…
I was greeted by the friendly receptionist and had a delicious hot chocolate dwhile I waited a very short while for new wipers to be fitted to my car and the screen wash refilled. Very good efficient service.
19 August 2026
Reply from Protyre Autocare - Stourbridge
Hello Linda,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at its best for all our customers. We are delighted to hear you were happy with the efficient service you received from the team at Stourbridge.
Best regards,
Eddie
Customer Care - Protyre
Had Aircon regassed….Easy to book…
Had Aircon regassed….Easy to book online, started the job on time and was completed within the hour, all done for a very good price, thanks guys
19 August 2026
Reply from Protyre Autocare - Stourbridge
Hello Shahed Zia,
Thank you for sharing your positive feedback regarding your recent air conditioning service. We are delighted to hear that the booking process was easy, the job started on time, and was completed efficiently by the team in centre. We appreciate you taking the time to provide us with such a great review!
Best regards,
Eddie
Customer Care - Protyre
First-class professionalism from the…
First-class professionalism from the moment you walk through the door.
Good honest pricing, no hidden fees.
23 July 2026
Reply from Protyre Autocare - Stourbridge
Hello Graham,
We would like to thank you for sharing your feedback regarding the service you received at our Stourbridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Servicing. Usual efficiency.....never had a…
Usual efficiency.....never had a problem.
17 August 2026
Reply from Protyre Autocare - Stourbridge
Dear Customer,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be for all our customers, so we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Stourbridge
Dear Mr S.JEFFERY,
Thank you very much for leaving us this 5-star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Always good service from this garage
17 August 2026
Reply from Protyre Autocare - Stourbridge
Hello Alicia,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Stourbridge
Dear WG,
We appreciate you bringing the leaking valve to our attention. We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Great service excellent prices very…
Great service excellent prices very professional staff
12 August 2026
Reply from Protyre Autocare - Stourbridge
Hello Mr Grainger,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Stourbridge
Hello Mr Kimberley,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
If you are in trouble Protyre will…
If you are in trouble Protyre will always try to help
10 August 2026
Reply from Protyre Autocare - Stourbridge
Hello Mr Walker,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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