Already written a review for this. Company replied saying they would phone but guess what didn’t bother. Then trust pilot has asked for another review maybe to remove the original. Poor show by trust... See more
Company replied
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Fantastic service from the team in Stourbridge, quickly providing the battery I needed at a good price, along with additional checks to make sure my vehicle was fully functional. Will definitely be us... See more
Company replied
I was greeted by the friendly receptionist and had a delicious hot chocolate dwhile I waited a very short while for new wipers to be fitted to my car and the screen wash refilled. Very good efficient... See more
Company replied
Had Aircon regassed….Easy to book online, started the job on time and was completed within the hour, all done for a very good price, thanks guys
Company replied
Company details
- #9 of 24 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 20 best companies in MOT Centre
- #23 of 55 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Stourbridge
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Camp Hill, Wordsley, DY8 4AF, Stourbridge, West Midlands, United Kingdom
- 01384 261215
4.8
Excellent
1k reviews
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Very good service
Very good service. Staff informed me how long it would take. Plenty of drinks available. Price very reasonable.
3 July 2026
Reply from Protyre Autocare - Stourbridge
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Stourbridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly staff always keeping you…
Very friendly staff always keeping you informed..seating area comfortable if you want to wait for your car..just had my car serviced and all good.
29 June 2026
Reply from Protyre Autocare - Stourbridge
Dear Mrs Pamela Parton,
We would like to thank you for sharing your feedback regarding the service you received at our Stourbridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Stourbridge
Hello Mrs Johns,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Stourbridge
Hello Mr Harris,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I was offered plenty of time slots to…
I was offered plenty of time slots to suit and the work was completed on time
29 June 2026
Reply from Protyre Autocare - Stourbridge
Hello Adny,
Thank you for taking the time to share your positive feedback. We are delighted to hear that you found our scheduling flexible and that the work was completed promptly by the team in centre. We appreciate your custom.
Best regards,
Eddie
Customer Care - Protyre
I enquired about an issue on my air con…
I enquired about an issue on my air con system and specifically asked if they carried out repairs or just did air con re gas. I was told they did repairs but the system would need a re gas with fluorescent dye to establish if there was a leak. Following the re gas I was informed there were no leaks. I was also told that if the system still didn’t work correctly then I would need to take the car to an air con specialist as they didn’t do repairs. Obviously I wasn’t happy with being told this as I know there’s an issue and a repair is required. I took the car back home and ordered a uv torch. The following day I ran the system and used the torch and immediately found a leak. They said there was no leak. I went to them as they area local company and we used it previously when it was chemex and we had no problems. Very disappointed as I will now have to go to a specialist and pay for another regas. We will not return.
26 June 2026
Reply from Protyre Autocare - Stourbridge
Dear Clare Hall ,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Stourbridge branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager, and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Excellent customer service nice waiting…
Excellent customer service nice waiting area, drinks available, and the fitter kept me informed throughout the whole process, would definitely recommend .
24 June 2026
Reply from Protyre Autocare - Stourbridge
Hello Gillian,
We would like to thank you for sharing your feedback regarding the service you received at our Stourbridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Stourbridge
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Dealt with quickly and reassured that…
Dealt with quickly and reassured that tyres were good in spite of warning light.
Pleased to find you up and running again following the fire. Have been using you for decades!
24 June 2026
Reply from Protyre Autocare - Stourbridge
Hello Madeleine,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Stourbridge
Hello Karen,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Stourbridge
Hello Philip,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Stourbridge
Hello Pamela,
We are delighted you had such a experience with our team in centre. We greatly appreciate your positive review.
Best regards,
Eddie
Customer Care - Protyre
The booking process to fit new tyres…
The booking process to fit new tyres was very straightforward on the website. Reception staff very helpful and the technician was highly knowledgeable and communicative. Only 4 stars given since as part of the alignment and fitting process the car headlights had been turned from auto and the traction control setting had been disabled. All ok but didn’t realise till warning messages came up on dashboard. Would have been good if the changes had been restored.
12 June 2026
Gold Service
I like the fact that you can book online and price was competitive. Service and feedback both excellent.
4 June 2026
Reply from Protyre Autocare - Stourbridge
Hello David,
We would like to thank you for sharing your feedback regarding the service you received at our Stourbridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Really helpful staff
Really helpful staff, particularly Jake. The work was undertaken on time and within expected duration.
3 June 2026
Reply from Protyre Autocare - Stourbridge
Dear mr bodenham,
We would like to thank you for sharing your feedback regarding the service you received at our Stourbridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Reply from Protyre Autocare - Stourbridge
Dear Peter Panteli,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Stourbridge branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Good all round service and workmanship.
3 June 2026
Very good job done & got me in quick
3 June 2026
The regassing of the sir con
The receptionist explained everything about the sir con regassing of my car extremely clearly. The job was done within an hour so I was able to wait for it to be done. I was pleased with the service I received which is quite rare these days.
30 May 2026
Excellent & efficient service
26 May 2026
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