Already written a review for this. Company replied saying they would phone but guess what didn’t bother. Then trust pilot has asked for another review maybe to remove the original. Poor show by trust... See more
Company replied
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See what reviewers are saying
Fantastic service from the team in Stourbridge, quickly providing the battery I needed at a good price, along with additional checks to make sure my vehicle was fully functional. Will definitely be us... See more
Company replied
I was greeted by the friendly receptionist and had a delicious hot chocolate dwhile I waited a very short while for new wipers to be fitted to my car and the screen wash refilled. Very good efficient... See more
Company replied
I liked that I could book an appointment, so less waiting time. Tyre changed promptly. Tracking checked and retracked. Fault with car pointed out by tracking engineer. Car is handling much better.... See more
Company replied
Company details
- #10 of 24 best companies in Tyre shop
- #3 of 7 best companies in Brake shop
- #5 of 10 best companies in Car Battery Shop
- #8 of 20 best companies in MOT Centre
- #23 of 55 best companies in Car service
- #3 of 3 best companies in Wheel alignment service
About Protyre Autocare - Stourbridge
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Camp Hill, Wordsley, DY8 4AF, Stourbridge, West Midlands, United Kingdom
- 01384 261215
4.8
Excellent
1k reviews
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Walked in
Walked in , given immediate appointment done in a few minutes
friendly efficient service, fair cost
29 April 2026
Good job with a cheap price
I have had my Honda Jazz a full service and MOT there . They are very professional and pleased with the job and a good price. Thank you.
24 April 2026
Staff always most polite helpful and…
Staff always most polite helpful and efficient. Service excellent!
Absolutely recommend
28 April 2026
Great value ,forget the online tyre…
Great value ,forget the online tyre discounts, fo direct to Protyre.
22 April 2026
Very competitive price and really good…
Very competitive price and really good customer service.
22 April 2026
Protype gave me options
Hi went into Protyre Autocentre stourbridge. I was having a loss of air from 1 tyre intermittently.
Protype checked my tyre and repaired it in 45mins.Saving me over £100. Great customer experience
Thanks Protype
22 April 2026
Great price on tyres. Great on customer service
Needed 2 new tyres. They price matched their competitors when I showed them some quotes I had had. Great friendly service from both their reception staff and fitters. Big shout out to their four wheel alignment expert fitter. He knows his stuff. To top it all off they have fantastic coffee and it’s free.
18 April 2026
A trust worthy garage
From booking in to fetching my transporter backand including the work done was first class, cant fault anything.
17 April 2026
Excellent service the guy new his stuff…
Excellent service the guy new his stuff when carrying out the tracking on my Classic Jag.
Many thanks highly recommended
17 April 2026
Great customer service
Great customer service, good price, my MOT was done quick i had my car back within 1.5 hrs
17 April 2026
Very professional friendly service and…
Very professional friendly service and thorough work. Would highly recommend
15 April 2026
Very good service
Very good service, knowledgeable staff helped with my wheel alignment queries
15 April 2026
Professional male receptionist
The male receptionist was very helpful, friendly and professional. Nothing was too much trouble for him. Other staff members including mechanics were professional.
3 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Told I needed new brakes and discs when I did not
Lady on front desk very patronising and cold in her customer service.
Following a tyre and brake check I
was told my tyres were cracked and perished so I had them replaced. I was also informed my brakes pads and discs required urgent replacement and that I should only drive short journeys or leave the car there to have brake pads and discs replaced. I went to another garage for a second opinion and was told there was nothing wrong with the brake discs and the pads would need replacing in about 4 months time. I cancelled my brake repairs with protyre and am now wondering if my tyres were ok and needed replacing at all. Paying staff commission to increase sales is a dishonest way to treat customers. I will take my custom elsewhere in future as I have no confidence in what your team advice me now.
8 April 2026
Reply from Protyre Autocare - Stourbridge
Dear Jo,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Stourbridge branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
MOT tester was very friendly.
8 April 2026
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