I love pure gym , it’s a great place ,staff are very friendly and helpful . I do find it annoying when people use 2 machines at once ,eg leave there stuff on one machine and go off and use another ,e... See more
Company replied
Location
Switch locationWren Nest Retail Park, SK13 8GN Glossop, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Getting better, gym is abit too warm even in winter, nice staff and trainers, some equipment is still sub par in quality and the services still dont justify the price we pay as customers. The gym is c... See more
Company replied
I love PureGym and I’ve used it in and off for years. Now we finally have one in Glossop i rejoined. Unfortunately it’s just too small for the number of people who now attend. It’s by far the cheapest... See more
Company replied
Staff were very friendly and helpful with explaining the sign up process. As well as that it was quite easy to do ☺️
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Glossop
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Wren Nest Retail Park, SK13 8GN, Glossop, United Kingdom
3.7
Average
70 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Piece of Cake
Staff were very friendly and helpful with explaining the sign up process. As well as that it was quite easy to do ☺️
15 September 2025
Reply from PureGym UK - Glossop
Hi there - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Somebody needs to check the showers…
Somebody needs to check the showers more regularly and clean the plugholes from hair like I had to yesterday! The toilets need cleaning more often as well!
Other than this, the staff are pretty friendly and helpful!
15 April 2025
Reply from PureGym UK - Glossop
Hi Nigel - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
Plesent young lady showed me around…
Present young lady showed me around told me everything I needed to now helped me with my registration it was really easy.
13 February 2025
Reply from PureGym UK - Glossop
Hi Paul – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
The showers are borderline horrific
The showers are borderline horrific
This pure gym is the most expensive monthly membership fee I have paid yet the cleanliness is shocking
(To note I use the gym at 6am)
5 January 2025
Reply from PureGym UK - Glossop
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
Nice environment
Great selection of machines, very clean and everyone attending is friendly
29 December 2024
Reply from PureGym UK - Glossop
Hi Christian - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Reem’s classes are the best
Reem’s classes are the best - she is amazing. She has such good knowledge and above all, she makes it enjoyable!
14 December 2024
Reply from PureGym UK - Glossop
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
My code didn’t work to let me in which…
My code didn’t work to let me in which was quite inconvenient. Staff were lovely and happy to help.
13 November 2024
Reply from PureGym UK - Glossop
Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused on your visit, but glad staff on site were able to assist on the day.
If experiencing consistent pin issues please reach out to our Member Services team who will be happy to help! Thanks, PureGym
I did not like the machines are quite…
I did not like the machines are quite old and dirty.
The troopers and showers were disgusting . A real shame.
19 October 2024
Reply from PureGym UK - Glossop
Hi Manoel - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Gym is a mess, urine on the toilet seat/floor/Walls.
Gym is a mess, changing rooms are dirty and it's basically a youth club with none of the groups of teenagers actually using the gym for the right reasons.
7 September 2024
Reply from PureGym UK - Glossop
Hi Niall. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Very easy to join Pure Gym and grateful…
Very easy to join Pure Gym and grateful for the videos on YouTube like how to get in 🙈
29 April 2024
Reply from PureGym UK - Glossop
Hi Dawn, thank you for the 5* review and welcome to PureGym!
We hope you enjoy your future visits to the gym!
Thanks, PureGym
Over crowded
The gym is just a mess l, weights everywhere. Need to expand to cope with the amount of members
21 April 2024
Reply from PureGym UK - Glossop
Hi Paul - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Team or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
No Weighted dip facility
I came to do a weighted dip session. Surprise surprise, there was no facility to do weighted dips. Only an assisted dip machine with a seat in the way so my planned session never happened. Its a good gym in terms of they provide resistance bands and dip belts. Membership fees here is steep for a puregym, you'd think a steam room would be included.
5 March 2024
Reply from PureGym UK - Glossop
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Great Gym to get started in, hard to change tiers of subscription
All the introduction videos and explanations of how to workout. This let me crack on with my goals with ease. But upgrading or changing my tier of subscription is a nightmare, the page will not load on app or website regardless of device.
25 February 2024
Reply from PureGym UK - Glossop
Hi, thank you for leaving us this review. We appreciate and value our member feedback.
We are sorry to hear you were having issues and we do hope this has now been resolved. If you still require help, we advise reaching out to Member Services via email or social media. They will be happy to advise and assist you further.
Thanks, PureGym
Very polite and helpful staff
Very polite and helpful staff, everything explained, well equipped, clean and affordable
26 February 2024
Reply from PureGym UK - Glossop
Hi John, it's great to hear you're enjoying PureGym, and thank you for the 5* review!
Richard, PureGym
No major problems
No major problems. Used the telephone number but no human and asked to email. Helpful reply to email
8 February 2024
Reply from PureGym UK - Glossop
Hi Paul. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Glossop
Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!
Room for improvement lately
There's a couple of growing trends I have noticed. 1. People using treadmills then going away and leaving their stuff on the treadmill whilst they do some other circuit drills and coming back to the treadmill after 10 mins away. This is out of order and signs are needed to re iterate if you leave a machine other than to get water or use the toilet... you give it up.
2. The hygiene of users is almost non existent. Virtually nobody cleans machines/ weights after use.
22 December 2023
Reply from PureGym UK - Glossop
Hi Lee. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated.
Thanks, PureGym.
I love pure gym
I love pure gym , it’s a great place ,staff are very friendly and helpful .
I do find it annoying when people use 2 machines at once ,eg leave there stuff on one machine and go off and use another ,especially when it’s quite busy .also people sitting on machines for lengths of time on there mobile phones
21 December 2023
Reply from PureGym UK - Glossop
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment or reserving we would strongly advise approaching a member of staff on the floor who will be able to help further, as this is not tolerated.
Thanks, PureGym
Excellent facilities.
18 December 2023
Reply from PureGym UK - Glossop
Hi Christine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great staff
5 December 2023
Unprompted review
Reply from PureGym UK - Glossop
Hi Remi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.